BECU is a not-for-profit credit union that offers members better rates, fewer fees, and free financial guidance. Members have consistently praised the credit union's helpful and friendly staff, who go above and beyond to assist with a variety of financial needs. Lori Brennan, in particular, has been described as an "absolute all-star," providing exceptional service and support during a difficult time for a member's family. Another member, Peilan S., was commended for her patience and charismatic approach, in contrast to a previous teller who was perceived as cold and accusatory. Customers have also highlighted the convenience of BECU's services, with Nicole C. praised for guiding a member and their partner through the process of opening multiple new accounts. However, some members have expressed frustration with the limited number of physical branch locations and the sometimes lengthy wait times. Despite these minor issues, BECU is generally regarded as the "best place" for banking, credit, and loan services, with members appreciating the credit union's commitment to security and its overall positive customer experience.
