-
January 2024 by David B.
What a great experience with Furniture World! After a terrible experience with Mor Furniture we were without any living room furniture. Jeff made it a priority to get us new couches. We got a great deal and they delivered our couches in the middle of the snow storm! He kept us up to date with info and Wayne at the store in Marysville was great too! We will buy our furniture from them going forward. Thank you Jeff, Wayne, and Furniture World!
-
January 2024 by Christopher Wacklin
Great prices and Great furniture selections!
-
December 2023 by ZENNÉ FUQUÁL
Title: Black Friday Bliss at Furniture World: A Testimony to Exceptional ServiceOn this Black Friday, we embarked on a serene journey through Furniture World, where the art of uninterrupted exploration blended seamlessly with the warmth of exceptional customer service. Our experience encapsulated the essence of what keeps us returning to this haven of furnishings.Allow me to paint the scene: A tranquil stroll through the furniture displays, each piece telling a story of craftsmanship and style. We reveled in the freedom to peruse at our own pace, absorbing the aesthetic without intrusion. Then, as if on cue, Pedro, a seasoned maestro of customer service, entered the stage.Pedro, a familiar face from previous visits, has been our guide in the symphony of furniture acquisition. A connoisseur of service excellence, he's witnessed our purchases of a dining room table set, two couch sets, and a bedroom dresser set, not to mention a queen-size bed. Each transaction, a testament to Furniture World's commitment to service and quality.This Black Friday, our journey led us to a bedroom set that surpassed our expectations – a bed, frame, box, mattress, dresser, mirror, nightstand, delivery, and setup – all bundled for a price that left us pleasantly surprised. It was an offer so compelling that it defied the norms of the market, making it an unbeatable deal.Pedro's role in this narrative goes beyond being a salesman; he is a beacon of customer-centric virtues. Always helpful, patient, and intuitively understanding our preferences, Pedro consistently crafts deals that not only meet but exceed our expectations. His ability to balance affordability with quality is a rare gem in the retail landscape.What further distinguishes Furniture World is the efficiency of the process. In a mere 10 minutes of discussion and paperwork, we transitioned seamlessly from exploring sets to sealing the deal. This stands in stark contrast to the industry average of 1.5 hours at other furniture retailers. Furniture World's streamlined approach honors our time, making the buying experience not just satisfying but swift.With a track record of satisfaction spanning various purchases, our loyalty to Furniture World is unwavering. Pedro's contribution to our positive experiences cements our allegiance to a brand that consistently goes above and beyond.In conclusion, on this Black Friday, Furniture World proved once again why it stands as a paragon of service and quality. Pedro's exemplary customer service is not just appreciated; it's celebrated. To Furniture World and Pedro, we extend our heartfelt gratitude. Here's to many more journeys of furnishing bliss. Thank you, Pedro!
-
December 2023 by Jess S.
Nice selection at very good prices. They were able to deliver our new couches very quickly. Great customer service. Look forward to doing business with them again.
-
November 2023 by Robert Malcolm
Amazing selection and prices! Paid extra for delivery and set up and it was definitely worth it. They were prompt, professional and friendly.
-
September 2023 by Melissa Zawlocki
Huge floor room! Found a couch large enough for my family without spending a fortune! Staff got it delivered that day even! Very happy!
-
September 2023 by Dianne Checkos
I really appreciate the customer service from this store and working with me to store my furniture I ordered until we can move into our home being rebuilt from a house fire. Thank you
-
August 2023 by Kayla Lindell
Do not purchase their warranty option. Trust me. You will want to pull your hair out, just like we are right now. Also, electric recliners will break and probably quickly. Just count on buying a new set every time they break because your warranty is worthless.
-
August 2023 by John Carroll
Terrible experience. I was told to call once a week every week because my furniture could come in sooner. I did as instructed but Pedro decided to be extremely rude and unprofessional about it. He told me to stop calling they’ll call me even though they told me too. I’m sorry a 30 second phone call per week was so much work for you. All I ever saw him do was sit in a chair in the back all day everyday. Definitely shouldn’t work there if he can’t handle it. I spent thousands, only to find out after I paid I was treated differently. which honestly made me feel like I made a mistake shopping there. so I went to Ashley’s for the rest of my home needs and had a way better experience.
-
August 2023 by Julie
Very pricy
-
July 2023 by Albert Maldonado
So much furniture
-
May 2023 by Gary Callanan
An ashley furniture
-
February 2023 by Lura Leigh Widell
We just purchased a loveseat recliner from here. Pedro helped us and he was great. We came in a few days prior to purchasing (we were exploring all of our options) and he was informative but not pushy. He saw we really liked on of the items and checked to see if they had it in stock, which they didn't, so he went ahead and ordered it anyway just in case we decoto buy. That turned out to be a good move because we came back today and bought it.This is our second purchase from this store and the reason I only gave 4 stars is actually because of our first experience. The in-store experience that time was great also but the delivery took 2 weeks longer than was promised, which wasn't a huge deal. The problem was that the delivery guys dropped my wooden headboard 2 times in the truck and put some scratches and dents in it. Yes, I was mad but my husband pointed out that we had to wait this long to get this delivered, how much longer do you want to wait? If you send it back we are going to be sleeping in mattresses on the floor for at least another month or two. So, I didn't say anything.I've since gotten used to the imperfections but if you are having anything that isn't 'soft' delivered then I would keep a close eye on the delivery people to make sure nothing slips out of their hands.
-
February 2023 by Drew Orgel
My wife and I purchased a matching couch and loveseat last year from Furniture World's stock so we could host family visiting our new home. We also special ordered a recliner loveseat in matching fabric. The selection was great and the salesperson took great care and patience to help us be sure that all the pieces would fit our living room from our measurements. Finding a reclining loveseat to match our other pieces really brought the room together. We understood it would take several months to arrive, which was fine with us.Delivery went perfectly. The first pieces arrived on the day we choose for delivery and the guys were very polite and used booties to prevent getting dirt on our floors. There was some assembly which they did quickly and there we had our new living room all set up!We were notified when our custom piece arrived at the warehouse (on time!) and that delivery and setup worked just as nicely as before. The delivery guys assembled the unit, installed and tested the motors. They brought all the tools required with them, I didn't lift a finger!
-
February 2023 by Antonette Bacani
Furniture selection sucks and very poor customer service!
