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August 2023 by Karena K.
We went here today to buy a planter and when we first picked it up, the tag under the pot had the exact same description and original price and was marked down $20, so I put it in my cart. When we go to checkout the pot has no tag to scan it so I go back to the garden center to try and get a tag and I encounter this old, obviously racist white women who tried to tell me that tag was never there and the pot is $62. When I tried explaining it to her, she begins speaking to me as if I'm making it up. Only when I told her to stop speaking to me as if I'm lying she then says, well I was going to give it to you for the discount but now go somewhere else. I wanted to smack the crap out of that women but of course I would be the one in jail. NEVER in my life would I step foot in this store again. TERRIBLE CUSTOMER SERVICE!!!! The correct thing to do was to just give it to me at the price it was marked instead of lying and saying I didn't see what I saw in the first damn place. Guaranteed it wouldn't have happened that way if I was white!
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August 2023 by Margene S.
Several months ago I purchased a refrigerator at Marysville, WA. store. When I went in I spoke to a salesman who said he had been there for many years. The store was very busy and he seemed to be juggling customers and phones. I said I wanted a large side by side fridge and my current one was out from the counter. He told me to look at display models and to see if there was one I liked. I found one that I liked the inside layout, so I showed it to him. He proceeded to say that was just what I wanted and so he wrote it up and I purchased it. When it was delivered, the crew said it couldn't be leveled. I went to store and complained and they sent installers out again. Once more I was told it was supposed to sit uneven and it couldn't be adjusted. Up to then I had not filled the fridge. When I actually started to fill it I realized it was not a large fridge but a counter even fridge. I immediately went to store to talk to salesman and he told me that's what I ordered and I was stuck with it. I explained that I had told him that my old fridge was late and stuck out from cupboards and he was the person that said that model was what I wanted. He said he couldn't help me as they wouldn't do anything about the error. I hate the fridge. It's too small. Their installers are full of BS, as the manual says it can be leveled but I am not able to do it so it is still uneven. The ice maker is so loud and makes noise. The fridge either freezes my vegetables or isn't cold enough to keep the milk products cold. I would never recommend Home Depot for appliances because they don't stand behind their products and obviously don't have any customer service or customer support. Use a reputable appliance company that will back what they sell!
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June 2023 by Chris U.
DO NOT RECOMMEND!! GO TO LOWES INSTEADBad customer service, impossible to find someone to get help from. Everyone always has shit attitude. They'd rather pretend to be busy than actually busy. They'll let you struggle with items even if they see you rather than help you.
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December 2022 by Stephen M.
Home Depot will not let bad reviews of their products go through, I installed two vevor handrails purchased from them for my mom who is 74 and has MS. Within two months one broke on her and she fell to the ground and split her head open. The rails were only tack welded to the base. I left bad reviews and pictures on the Home Depot website for that rail but Home Depot would not post it. These rails have one five star rating but my one star review was never posted. Don't trust their reviews as they only let the good ones through.
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July 2022 by Chris L.
Because of my occupation, I have probably visited 80% of the Home Depots on the I5 corridor from Vancouver to Bellingham. This location is BY FAR the worst of them all!! The staff knows virtually nothing about the products they sell, or where to find them. I have placed 5 online orders to pick up at this location, and not 1 has been correct. Don't even try to have it delivered by the store. They will try to fit your order in to a car, and when it doesn't fit, will cancel your order without notifying you. Avoid thisocation if at all possible. Luckily, there's a Lowes bot too far away.
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June 2022 by Heidi C.
Every time I have been in this store I end up so incredibly frustrated. You either can't find help when you need it or you find help and wish that you hadn't because the employee is so unfriendly and put out that they are having to help you with something. On more than one occasion, I have been in an aisle looking at something when I abruptly get shooed away because they have to close the aisle down to use a machine to get something down from up high. While I understand that it is for safety reasons, why can't they let me finish up for one moment in the aisle as I was already there? Then to tell me it will just be 5 minutes and yet 35 minutes later it still hasn't been reopened, is ridiculous. I had to leave at that point and the next day I just went to Lowes instead and got what I needed in 2 minutes and hassle free. If you have a return, be prepared to stand in line for 40 minutes for your turn as there is only one employee working customer service and there is a long line of people who have multiple issues they need help with.
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May 2022 by Kathy P.
If 0 zeros were allowable this location would earn it 100 percent! Customer service is nonexistent. Went in to purchase paint that CAN be mixed at their location. Girl working the paint counter had an emotional break down over spilling paint all over her "new shoes, nice pants, and blouse." Literally took off her smock threw it down on the floor stomped off and QUIT (as in left her job) because she was so upset. Then when I tried finding someone else to mix the paint it seemed that everyone capable of working the paint counter was off, on break, or at lunch. When someone finally came to fill the quit girls spot I let the employee know the color of stain I wanted mixed which is listed on their stain/paint swatch board, the employee said it wasn't possible and that they don't mix paint. We have purchased gallons and gallons of paint from Home Depot--all of which they have mixed based off their swatches! So I don't know if he was from the gardening dept or lumber but he was rude and continued to argue that mixing the swatch colors was impossible. This is a terrible location with clueless staff galore--GO to the Lowes they got my request completed in 5 minutes. Even if Lowes is further just take the extra time and shop there because their customer service is great, don't refuse a service they provide, wear proper attire for the workplace and don't stomp off and up and quit their job, and know how to do their job!
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March 2022 by Andrew M.
Was able to get what I need and it was easy to maneuver for a big Home Depot store. Also was relatively impressed at some of the staff more towards the elderly side be so helpful. The lack of star on this one goes to the employees that look to be in their 20s. These guys have idea what they're doing and is most likely just a job for them. They looked so oblivious when a customer asked a simple question about ratchet straps. I had to step in or the customer would of bought something they didn't want. If I have to do your job you probably should be here.
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February 2022 by Jessecaitlin Foss
Horrible customer service. They mislabeled our paint order which sucked, but we understand mistakes happen. Had to go back and get correct paint. We used our military discount originally and had no issues at the check stand. Going through the second time in the same day we were denied the use of our military discount, because we have to use their new app! What a complete joke! We presented our military identification. Michelle the manager then told us we can drive all the way back and we can get a refund. What a waste of time and gas. Stay away! Horrible customer service and management.
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January 2022 by Leigh Lomax
Beware - home depot did a bait and switch- not only did it take 6 weeks to get them but when we were and they cancelled about an hour before they were scheduled and scheduled the next day. This was supposed to be a free installation and they sent a video to watch telling us how to prepare. No where in the video did it tell us it was extra to disassemble the beds or that they would not remove carpeting do to pet stains (small area). Really could not communicate as they did not speak english. Called Home Depot and they actual hung up on me!
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January 2022 by AJ R.
This store is a joke. Customer service is terrible. Cannot wait to move so we never have to deal with this location any longer. My husband went to pick up a cabinet he ordered but I had to take a call from them to allow him to get it. What the heck?!?! Like I would know anything about what he wanted to pick up. It was so stupid.
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December 2021 by Brianna Faith M.
I will always and forever recommend Home Depot. They have everything You could ever need and more when it comes to improving your home. The staff have always been kind, helpful and knowledgeable about the items they carry; especially when it comes to painting. Home Depot is also home to a fantastic garden center. With great prices and a great military discount I find myself entering the front doors more and more often.
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December 2021 by Mr. Rosenburg
Garden center is full of all kinds of amazing things right now. 3.25.2021 they definitely have something for everyone.
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November 2021 by Angela Johnson
I ordered $1800 worth of tile on HD website to be delivered to this location. The tile should’ve been delivered between Nov18 and 23rd but now they’re telling me maybe next week. The rep also told me that the tile is over 1k lbs and the shipping company doesn’t have a truck that can hold that kind of weight. I guess they think I’m some kind of idiot considering a Ford Ranger can hold 1k lbs in the bed and my mom car can pull 6000 pounds behind it. No one can give me a straight answer at the Corp CS call center. If you call the store no one picks up~ you actually have to physically go up there to talk to someone and they can’t provide any clear answers! Home Depot has my money but they can’t tell me when they’re going to deliver my goods. Worst experience ever! All there is left to do is cancel and go somewhere they want my business!
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October 2021 by Robert C.
I'm bumping them down a star just simply due to lack of product lack of help from various employees the past year or so worth of visits. They are much closer to my house than Lowes up at Smokey point so I continually try to swing by here for various things. It just seems lately that I'm leaving here empty-handed and going up to Lowe's to pick up what I need. Not sure if it has to do with all the shipping problems our economy seems to have currently? Lowes does not seem to be nearly as affected with product availability however.