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March 2024 by Jody Cook
Excellent!
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March 2024 by Kinzie Degroot
The Marysville branch has horrible customer service. They are not accommodating and made things far more difficult than they needed to be. I later called the Everett branch who took the time to answer my questions and educate me on industry verbiage and were able to get me exactly what I was looking for.I cannot speak to Homestreet bank as a whole but I would steer clear of the Marysville branch. I am a long time BECU client and cannot say enough good things if anyone is looking to switch to a credit union.
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February 2024 by P S
Lovely atmosphere and very nice people.
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July 2023 by Mason Weideman
Stunning gal that works their that I need to wife up ?
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June 2023 by Carrie W.
As a customer of 6 years, I have seen the changing in representatives as well as true meaning of customer services be lost at HoneStreet. Walking into the bank there is no greeting. After the last interaction where the information being provided by the representative was not legally accurate, I had asked that my attorney contact their legal department and was told, "They can call our 1-888 number". At that moment as much as a hassle it is to close accounts and change banks for 12 accounts. I stood up , sadly said, "I'm really sad that I don't know this bank or the people anymore."I am going through the process of closing accounts, and neither the branch manager or assistant has greeted me. They are watching the business go out the door without reaching out. I am ignored.
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December 2022 by M Yuliana Magana
Manager is very rude and unprofessional.
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April 2022 by Judy Wheeler
I have been a customer for 7 years. I really enjoyed the Banks service, friendly staff, enjoyed going to the bank. That has all changed since the old manager left, and the entire staff left all at once. They claimed that it was just a fluke of timing that the whole staff left at once The new staff has not been as proficient, friendly or customer centric. I have come to the point where the snotty attitudes and changed procedures have left me thinking that even Wells Fargo would be better, and offer better service. So much for hometown bank. They sold their mortgage business and lost their customer service quality. Seems like they will be gone from the scene, swallowed by another larger bank which offers better services. I won't miss them at all - my money is going elsewhere despite the annoyance of changing everything over, it beats the annoyance of bad service and bad attitudes. It just culminated in the manager giving me the bogus apology of "...I'm sorry you feel that way" which I pointed out to her is not an apology at all but a further expression of a lack of concern for customer relations.I'd rather bank at Wells Fargo, or even B of A than continue with Homestreet..................... beware of the Marysville branch!!!!If you value customer service, go elsewhere, Marysville branch at least is sorely lacking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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April 2022 by Louis
I went into the bank this week and received both rude treatment and mis-information from a teller that seemed dis-interested and bothered in having to help me. (Maybe it was her tatoo's) My wife and I, after many years at Homestreet, are looking at other banks. Too bad as they used to have friendly helpful people.Update 4/5/2022. Thanks to the District Manager Michael for reaching out to me. Had a positive conversation. Sounds like a lot of recent changes and a teaching moment for all.
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March 2022 by Kelley Woods
Beware this bank.
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July 2021 by Justin Binns
Great customer service. Staff is always eager to help.
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December 2020 by SPC DAVID RIOS
I enjoy paying my mortgage here 5 grand per month :]
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October 2020 by ryley caldwell
Friendly. Always willing to find a way to make everything easier. For a bank it has the feel of a credit union. Putting people first.
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July 2020 by Amber-Child Of God
Both my mom and I opened up accounts in 2010. We are extremely happy with this bank. They have always gone up and beyond. Great customer service, Very friendly and make it easy for us to transfer funds from our accounts. Even though some of the original staff isn't there anymore we have still had outstanding customer service! Thank you Homestreet for putting people first!
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April 2020 by DR
I enjoy paying my mortgage here 5 grand per month :]
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December 2019 by Raphael Curup
Been banking with since I was 16 and they've always been nice and willing to help with a smile on their face everytime. I love them
