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December 2024 by Daniel Mendoza
I went to get a new line and the internet, Oscar helped me we had problems with the slow internet but he was really patient with all the process thanks men 👋👋
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October 2024 by jeff kircher
Went to Metro today see what was going on with my service. I met Amanda and she was amazing at helping me get things figured out. Polite and super sweet. Thank you Amanda for always helping me.
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August 2024 by Jacob Sanders
If you wanna go to metro to get one of there great deals don’t they are falsely advertising. I went in for the 100 dollar galaxy s23fe and instead of under 200 as advertised it was 450 dollars because I was switching from AT&T and can’t get the deal weird right cmon man
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March 2024 by Lincoln Bio
I had such an amazing experience in store just now with Fernanda!!! She is hands down the most polite and knowledgeable employee I have encountered and helped me purchase a home wifi system. I will definitely come back here if i need more assistance!
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March 2024 by Wendi D.
Because I've read about how poorly they conducted business & treated their very loyal customers. I suggest everyone reads Nita's comments about them before going to that particular metro store. She also made it clear that this store is privately owned so therefore she's not speaking about any other metro stores just that particular one!!!! and I just want to say thank you Nita because I was going to go to that store today before I had read your comment about it and since I read your comment about it has saved me a lot of time, money, and frustration that I would've had to go through. Have I gone to that store today, but thanks I will definitely try somewhere else first!!!
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November 2023 by Mike Wennig
Talked to a rep and had to go too the local metro, but it was closed with no signage. Google says it is open and the rep said they were open but nope
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September 2023 by Pnw Guns an gear
Had to buy a phone was alright they try to sell you the next thing up of what your looking at obviously
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July 2023 by Alicia Torres
Mmm because even though they speak to you in your language, they don't take a dog out of the cornfield, they don't know how to explain what they have and what they sell. I had a very bad experience and you speak to customer service and they are worse than the ship. I don't reeeeeeee it at all.
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July 2023 by Brian Severinson
Professional and courteous staff
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April 2023 by D Hall
Arthur is an excellent metro PCs rep. He truly went above and beyond in trying to help me facilitate a replacement phone for a severely, yet nearly new, damaged I phone 11. Explaining in full detail the insurance process. Providing me with that departments number and even repeated the number back to me. As silly as this may sound I’m so serious when I say that that right there folks is the true definition of CUSTOMER SERVICE. As the millennials would say: “Period/That part!”In addition and in closing I’d say keep insurance people. These devices are beautiful and without proper protection fairly fragile. It’s well worth the money and it helps with being frugal and financial literacy. I mean come on how many times do you eat at a fast food place instead of off the stove? God bless you all who do and don’t read this!
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February 2023 by Josue
Thank you two both of the gentlemen who assisted me with phone issues that were occurring on my phone, much appreciated the wonderful atmosphere.
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January 2023 by Kevin Spencer
Johnny is super talented with customer service and he is a bright star when it comes to creating a good attitude and atmosphere
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November 2022 by L H
Happy Customers bring repeat business!!John, I just want you to know your customer service is genuine and amazing. I appreciate you being real. You made my day I'm forever grateful thank you from the bottom of my heart.Nae Nae
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October 2022 by Lopaka Los Banos
Came into the store and was told by the sales associate Arthur, that we would be able to receive the iPhone SE for free upon switching my line over to Metro. We proceeded with the transaction and switched everything over from my original carrier. In the end all they did was port my number over and inserted a new SIM card into my old phone. When asked about our iPhone we were then told we had to pay $100. From free to $100. Had I had known that first I would not have switched as my phone bill was significantly less already. Now I have the inconvenience of having to reset up my old plan with my old carrier which is costing me even more money. I lost a total of $83 along with my phone number as they terminated it when they ported my number over.Poor customer service and training.[update 9/12/22] emailed their District Manager, Makaela Black about this issue. Awaiting response.
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August 2022 by Terra Adee
Customer service experience does not exist here. If I could do zero stars I would.
