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February 2024 by Jaime Joy
F NWD Off-road and Performance! Do NOT take your Vehicle to these guys. I’ll try to make it short bc otherwise this’d be a book with all the details of what happened. If I only I could give Zero stars! Extremely poor quality and service. Ethan (The Owner) is a lil pansy (I’d definitely use harsher words but trying not to swear on here) who runs and hides instead of stepping up to rectify and take ownership of the faulty work and harmful information he and his mechanics gave and said they did, but clearly did not. Even after going back several times bc my vehicle was still coding and yet continually being told it was still fine to drive. They’ll actually end up costing you 10x what you initially paid having to take it somewhere else bc they ultimately caused even more extensive damage and problems from their lack of knowledge, poor workmanship and misinformation.
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January 2024 by Ryan Miller
Great prices and great service. Really can't ask for more
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December 2023 by Stephen Dube
Best diesel/off-road shop in WA! Friendly and knowledgeable staff and good prices! Thanks! :) ??
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December 2023 by Derek Telford
Asked to look at my Jeep and they told me what was wrong. Scheduled an appointment and got it back quickly!! Would highly recommend them to anyone looking for quality work.
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November 2023 by T Espinoza
If you want a shop that cares and really wants to fix problems I highly recommend this shop. We made the mistake of taking it to a different shop and after spending thousands we got back a truck that was dangerous to drive with a death wobble. These guys made it right. Thanks so much NWDService: Steering & suspension repair
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October 2023 by Doug Graham
I called about an issue with my Jeep and was fitted in the next morning. I was blown away by the instant attention pointed out by several employees.After having gone through my Jeep in great detail, explaining thoroughly the issues, and addressing every problem as well as recommendations for the future.The issues I was having, have been ongoing for more than a year now and I have had it back at the shop I first taken to, and was repeatedly told " IT'S A JEEP THANG".After leaving NWD and driving my jeep, over train tracks, potholes, corners, highway, etc. My Jeep drove straight, solid, stiff. No more drifting, tracking back and forth all over the road, no more fishtailing.Extremely happy with everyone at NWD offroad / performance and I CAN NOT say enough about the fast, professional service and more importantly to me, the relief I feel of having all the stress of driving a vehicle that is all over the road, feeling unsafe at speeds over 40 mph. I can now drive anywhere, at any speed with relief, confidence and peace of mind now.Please listen to me, when I say this. This is the one and only must, go to shop you'll ever need again. I highly, highly recommend them and I will say this. It's my go to shop forever.Special thanks to Ethan, Matt and the Tech for pinpointing all the common issues that piled up, compiling all the steering issues, driving issues, drifting and wondering issues. My Jeep drives great.Thank you all at NWD Offroad.Services: Steering & suspension repair
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October 2023 by Ice-Blade1984
why did i just HAVE to be the one that cant' write the 5 star review......... well i waited a while before i gave a review because i spent all summer on it and was way to mad to give a fair review.......against my better judgment i let someone and payed someone else alot to do the work for me and i regretted it immediately. i haven't' put a lot of miles on my vehicle since the repairs..700... all I'll say, to keep a very long and extremely aggravating complaint of a long story short and undetailed. or this would be a novel..... in short, I had to re-due everything that was done here, myself... i received very poor craftsman ship and horrible quality control and some miss diagnoses of possible repairs, everything needed adjusted and/or redone that was done here, or what supposed to have been done did not get done. a major repair was needed that did not get diagnosed correctly was more guessed. which i did take care of myself later. I had to come back more then once...and after the 2nd time i wasn't going to coming back again...I got my repairs corrected with someone else, that helped me do it right the 1st time... So I will not be coming back to this place for anything in the future nor would i ever recommend coming here to anyone else. i'd highly recommend staying clear of this place... i don't blame the manager here, maybe for a communication error if anything......I believe this was all on the mechanic/s the one/s who actually did the work.. just did a poor job that cost me alot of money and ticked me off..because i had to to back over thier work myself.... man i hate letting other people touch my cars...... why 2 star and not one? cause they got some rusty parts loose enough for me do be able to it myself later. defiantly not worth the money i paid....but :(....i did like the manager, seemed knowledgeable.... just very angry about the job that was preformed...Services: Steering & suspension repair
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September 2023 by Jonny Rabbit
NWD Offroad & Performance did an outstanding job with my 2001 Chevrolet S-10. Their crew had no difficulty installing any performance modification, or off-road modification to this truck that I brought in or asked for. It has given this Chevy tons more life, and I know I'll be back in the future with other 4x4s.They are all very kind, knowledgeable, and keep a neat, and organized shop. Their prices are quite competitive and completely reasonable. I truly appreciated the work they did, and how they handled it all in such a timely fashion. They always stayed in contact during the work which, for me, is always a great plus.
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August 2023 by Andrea S.
Excellent my truck overheated off state street and I call NWD off road and the they said bring it in they repaired my truck I had no appointment awesome customer service very grateful great job
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July 2023 by Benjamin Britt
Thank you to Matt and the team at NWD Offroad for installing my lift. We ran into some unexpected repairs while installing a custom lift on my 3rd gen 4 Runner. They were able to get the parts fast, and complete the installation. The ride is so much more smooth with the new shocks. Even adjusted the coils to give a proper rake so the stance looks great
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July 2023 by Jerry Diggins
These guys definitely know what they are doing. Installed my 3in suspension lift looks pretty good. Would recommend them.
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June 2023 by Dawn Tremmel
Their customer service and knowledge goes above and beyond my exspectations. This time Im having an ARB locker put in and can't wait to get out on the trail and test it out!
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June 2023 by Michelle Wammock
Always a pleasure working with NW OFFROAD
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May 2023 by Terri Sweet
Mat and Dana are working miracles for my Jeep, and myself
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April 2023 by derek crumbley
Bought a 2014 wrangler sport unlimited from a dealer. They said it was inspected. Do not trust a dealer with an offroad vehicle inspection. My jeep is driving straight and much smoother. No longer pulls when i brake. Wonderful service guys!
