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December 2023 by catherine biesen
On numerous occasions I have needed to go into this Marysville location and the store Manager Kaitlin is always exceptional in her knowledge of my problem and her ability to provide me with the best solution. Even when the store is busy she has a professional level of experience in dealing with each individual personally and efficiently.I am so grateful to have her at the Marysville store. I have been going there for years . Without exception she helps me find the best solution for my being there whether its my riding or walk behind mowers or one of my 2 vehicles.In addition her staff are always courteous and willing to explore solutions. That reflects on Kaitlins modeling of her well developed Management skills.
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December 2023 by Max Austin
You get 5 stars ,scratch that u deserve 5 stars, really good customer relations helpful staff and quite learned on the battery world.
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November 2023 by Ice-Blade1984
been coming here for 25 years for car batteries... first time i got told i had wait 48hrs to exchange a newer but dead battery.... with a warranty and the receipt to go with it....very inconvenient i came here because of the awesome warranty and hassle free exchanges... for 25years now this. just... makes not want to come here ever again... hurry up and wait i guess....
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October 2023 by melinda gordon
Ty went above & beyond. And I suspect thats the way he operates in general. Heres the story: I brought in one of those heavy (and expensive! ) policeman flashlights. I had "dinked" around with it looking closely for corrosion or.... It has one of those photo voltaic looking "bulbs" so that was beyond me. Last resort, I had put in another fresh set of batteries from the store that starts with H & ends with D, nothing! I sure didnt want to toss that good flashlight & I had owned it for years.Boy Ty jumped on it! He tested it here, he tested it there, he even took it apart in a place I didnt know about! I could see I could see his steely eyes baring down on it with a look of challenge taken up. I could also see other staffs eyes flickering over too but affording the courtesy of the puzzle while they managed the floor.Last resort,,,,Ty went over to their display and loaded in some of their batteries. I thought I would be in for buying even more batteries that not do the trick,,,BUT IT DID THE TRICK!! Ive never heard of this. I gratefully paid for them and thanked him & thanked him! I took the flashlight that I loved back home to its place by the front door, its not only light but protection.Im also sure the owner hires folks that are also smart & like a dog with a bone.Melinda
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May 2023 by David Mesenbring
We showed up here with a particularly challenging problem. In Kaitlyn and her team, we found a stunning level of intelligence about batteries, highly effective communication skills, and dedication to help us that far exceeded our expectations. They were awesome and demonstrated true concern for us at an exceptionally high level.
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March 2023 by vikki hartmann
Rob & Kaitlyn have helped me numerous times. Always so pleasant & helpful. An asset to your business!
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January 2023 by Jonathan Reynolds
They couldn't charge my lithium ion battery but there was amazing customer service from Rob. Thank you and I appreciate your help!
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January 2023 by Ron Starnes
Sold me a battery that was dead not helpful at all when I went to exchange it. Will not do business with these people again
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December 2022 by Heather Givens
The manager, Katie, and all the staff are always so helpful in answering all of our questions! All our vehicles have batteries from this store in them! Thank you for your constant professional and courteous care!
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December 2022 by Jill Borchers
Purchased a battery at the Monroe location in 2019. It went bad within less than 2 years. Went to the Marysville store where they gave me a slight discount to replace it. Fast forward to 8 months after that and my battery was completely dead. I called Marysville and told them that O’Reilly’s tested my battery and it was “bad”. The MANAGER at the Marysville store told me, “well places like that lie all the time about batteries being dead, so there is nothing we can do for you”. Even though the battery was less than a year old. I just had to pay $280 in an emergent situation yesterday to get a new battery installed, which included a full test on my alternator & starter. I am FURIOUS at how I was treated at your company. And I will tell everyone looking for a battery to stay away.
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August 2022 by Val G
Batteries for just about everything you can think of! Very polite, friendly and helpful staff!
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July 2022 by AngelA Rose
I always come here for my batteries, from my dirt bikes to my Honda 90 to my lawn mower to my car. Always the best service and best batteries
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June 2022 by Travis S.
Dan is one of the best and confident people I have met in the battery and portable power industry. He has great customer service skills. He's able to communicate clearly and casually recognizing the issue providing a solution. He's sympathetic when people are not happy when they have to spend $500 on marine batteries. But he will explain why your battery is failing explain the 30 day return policy and then at the end test your battery overall and give you a courtesy call.
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May 2022 by Prentice S.
Very efficient use of my time to come here. The staff is knowledgeable and friendly. And they have what I need at a decent price.
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October 2021 by Anthony Brown
They had the specialty battery I needed.