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July 2023 by Cory S.
After recieving a third $40 rate hike (without notice) in just 18 months from Smky Pnt Slf Strg, Glacier West was able to accommodate our needs literally the same day I called, beating out our previous storage unit by over $ 100 a month for a similar size unit (shorter ceiling). In the beginning we had issues with their billing and payment due to a computer mishap calculating our discount and partial month payment at move in. Robin was incredibly patient and friendly with my very apparent frustrations despite being under immense personal stress at the time. Even had her billing dept call and email me to fully explain the issue & reassure me they were working on it. She made sure to keep regular, honest COMMUNICATION throughout the ordeal. I GREATLY APPRECIATE THAT ABOVE ALL ELSE. By the 3rd month they got it all worked out & even gave me credit for the 12 days that caused the calculating problem. Now, several months later, it is a pleasure to come and go from their clean, well maintained facility and I often stop in to the office just for casual conversations with both Robin and Sheena who I feel have become more than just office personnel at some storage place I pay rent to. I would definitely recommend stopping in and meeting these two for any storage needs you might have.
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May 2023 by Kris M
Called because of a misapplied payment. The clerk had a terrible attitude and was condescending.They finally set up access codes but never told me what to use, so I was unable to get in, when I had gone.Appears that they are raising rates and forcing insurance, to pay for their upgrades, but not doing much for customers. In office, the service was just as bad, as on the phone.The gate system, is poorly placed and requires you get out of your vehicle. I have had a few unpleasant encounters, and felt unsafe, accessing the property; leaving without getting in.
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May 2023 by Ben Lee
Sheena was amazing and incredibly helpful! Highly recommend Glacier West for all your storage needs! Very reasonable pricing and all the units are in great condition!
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May 2023 by Paul Thomas
Used to be called best mini storage.Now it's Glacier west. This location in Marysville is a good place to rent a space for storage. And the one employee Sheena is a awesome person. She's cute. Has great customer service. And she does everything she can to help. You don't find that kind of person very often. Most don't. Even care . I had my storage there for 3 years . And I paid early or I'd pay in advance. And she always made sure I wasn't over charged or nothing. Thank you. ?✌️
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April 2023 by Mark Booth
I had a great experience with Sheena and with Robin. They were very helpful. The prices are real reasonable. I recommend getting a storage unit at glacier west self storage because they have great customer service and the Property was very clean.
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April 2023 by Crystal Kathol
Amazing company! They made it so easy to store our stuff a few months before our move. Even better, when we were getting all set to move our stuff out, they worked with us to make sure we were billed fairly! Love this place!
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April 2023 by Joseph de Anda Sr.
Very reputable! Very clean! Excellent security cameras everywhere and even in the office. Great customer service as well. The gal always has a friendly smile on her face and can answer any question that you need. I will stay there forever.
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March 2023 by Phillip Tollett
The ladies that run this place are great! They have good knowledge of how much space you might need and finding you that unit for your stuff. The manager Robin had got me into a unit as soon as she said it was going to be free, wich took a lot of worry off my mind. No matter who you deal with in the office, they are firing on all cylinders!
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February 2023 by nick lewis
A great staff and a very well managed and maintained storage facility. I am a disabled veteran with chronic pain and usually not much sleep so I can be a lot…the people working there always treat me so well and a very patient with me. Sheena (my memory is a bit messed up hopefully I have the right name) is excellent to deal with. Highly recommended.
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February 2023 by Jennifer Bowden
Sheena and Robin gives exceptional customer service on your needs, and always there to answer your questions and help you in anyway they could they take the time to explain to you how the rental works. If you’re looking for a place to store your stuff, check them all you’ll be impressed with their service.
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February 2023 by Rachel Torres
I would like to give an employee there, SHEENA 5 stars for all her hard work, her willingness and ability to answer all my question when I come in to the office and her beautiful smile that brightens everyone’s day. Her happy mood elevates the moral of the customers as well as the other employees. Keep up the great work girl. Thanku for everything
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February 2023 by Marge Purdy
I had such a pleasant experience at Glacier West Self Storage . Robin and Sheena are very professional and so willing to help. I would highly recommend this place to anyone looking for a storage unit.
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January 2023 by Tina Young
Staff was so helpful & professional . Both managers were able to assist me with all my questions & concerns . Wonderful experience
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January 2023 by Kim LaFortune
Customer service was awesome! Quick and easy, set up with friendly staff, office and site are very clean!
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January 2023 by Dori Saccomano
Great customer setvice, friendly staff & clean too. I will highly recommend to anyone in need of storage
