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December 2023 by Nick Matteson
I'm not here to slander anyone. All I want to say is my experience with them was unsatisfactory and I won't return. Use at your own risk
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August 2023 by Eila P.
I liked them as a propane provider for the past 4 years. But now I have stopped doing business with them and had them remove their tank. When I asked for a quote in July 2023 on propane, they gave me a figure of 4.65 per gal. Wow so expensive. I called around and other business gave me a quote that was half their rate and even lower. At that point I was done. I was done getting swindled by a business. There is a reason why they have poor rating on this sight.
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July 2023 by Justin K.
Tank rental fee just jumped 480% and last fillup was at $6.35/gallon. Will cost almost $200 to have them take back their equipment but probably worth it in the long run to get to a much cheaper company who doesn't nickle and dime and charge outrageous prices. Its cheaper for me to fill my grill propane tank then get it from Suburban.
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March 2023 by Erik Bodeau (Chief)
3 major area propane services.All 3 in the park. I see every vehicle that comes thru. Suburban is most consistent. Driver accepts call off's.Listens when you say, I'll be gone until (?)And level % fill requests. (30% for refill)They also dont fear Snow.
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February 2023 by Erik “Chief” Bodeau
3 major area propane services.All 3 in the park. I see every vehicle that comes thru. Suburban is most consistent. Driver accepts call off's.Listens when you say, I'll be gone until (?)And level % fill requests. (30% for refill)They also dont fear Snow.
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February 2023 by Heather Chase
We were put on a budget plan. Have paid $175 a month as automatic payment for over a year. Got a collection notice and they put our service on hold and threatened to discontinue. While still taking money out each month for payment and then saying we missed payments. Called customer service and they said they'd look into it and call me back. Never did.This issue combined with their poor delivery schedule has us looking for a new propane company.
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February 2023 by Jeffrey Lamar
I have a personal account. I’ve got 6 tanks there right now. Been there a week. But today I’m going somewhere else to pay more cash with more tanks to have them filled. Suburban is a joke. Once my account hits 0 we’re out
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January 2023 by Sean Weeks
Like other reviewers have noted, their “schedule” doesn’t mean anything. They’ve never filled our tank within even a week of when they first committed. Won’t use them again.
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December 2022 by Peggy Sue Hubbard
We've been using Suburban Propane for years because they're great!
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September 2022 by Vince Crook
Started new service today. The people in the office are a team that work well together to provide fast efficient service. It took about ten minutes and I feel comfortable that the service will continue to be spectacular.
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June 2022 by Robert spragg
I live in a 5th wheel stationary in a park, have several neighbors who have gotten 125 gallon tanks from these guys, went to the Marysville store, filled out the paperwork and agreed to the service. Was told someone would be dropping off the tank within a week (this was on a Wednesday) on Friday of the next week I called to see when the delivery would be happening, was given a excuse, and told I'd be getting a call from the manager as to a delivery date and time the next day. No call was ever received. That was 4 months ago and still nothing... these people are irresponsible and don't follow through on what they say, will never return to their business
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February 2022 by Bill Parmenter
Everyone I was in contact with were very friendly and helpful.
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October 2021 by Brandon Brown
Worst company ever. I bought a house that had a propane tank beside the house. I called the phone number on the tank and it was Suburban Propane. I ask if they owned the tank or if I owned the tank. After 3 days they supposedly found (maybe created) a work order from 2013 saying they installed it. I ask for a copy an never received it. I then just told them to come get it off my property. They've had many excuses but 3 weeks later I still have a tank now in my driveway because I had to move it to make room for a tank I bought from a different company. I refuse to use a company that requires you to rent a tank (will not sell you one) and sign a 3 year contract ($125 to break contract) for service. This allows them to raise prices whenever they want and their prices are already $1 more per gallon then others in the area. If in Arlington area check out Pacific Propane near the airport.
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March 2021 by Chris B.
They don't ask if they should fill your tank, even if you don't need propane at that moment. They just show up, top it off and charge for the cost of a liver donation. They also never let you know when they're going to shut off your gas and lock your tank. Yeah, we're late on our payment. IT'S A FREAKING PANDEMIC. I haven't worked since June of last year. It was a $300 payment. REALLY??? That's going to put your company in the red? At the VERY least, let the homeowner KNOW you're there to lock the tank before you lock the tank. Every damn time the tank gets locked, it F....'s up the furnace controls AND they charge an extra $130 to reconnect. This is not a company that looking out for the consumer, not a "local business in your neighborhood" type of company. Just another $$$ grabbing business who will cut the heat on elderly and children because they have to have their $300 right now.
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March 2021 by Mary N.
This company is a complete rip-off. They play games when you try to get them to tell you the price per gallon of propane. They will over charge you. My most recent bill is at $6.4620 per gallon as of 1/28/21. I dare anyone to find that price per gallon as a prevailing rate. Plus this account should have been on auto refill. I should not have to run out of propane and then wait over a week to get their service. Avoid this company at all costs!!!!
