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April 2024 by Chelsea Thrasher
Based on reviews and my own bad experience a couple of years ago I had been extremely hesitant to return to this branch, but I had some foreign currency that wasn't going to exchange itself and I knew I'd get a far better exchange than the airport, so in I went.After a very short queue that was very reasonable in length (and fortunately, no one with a tablet this time, as that was where my problem started in 2022), worked with Amir on the exchange. Extremely kind and delightful person. Helped me with my exchange needs in a very short period of time, not only explaining each step of the process (including that each of the two currencies had to be processed separately) but also got into a light but friendly and helpful discussion on travel during moments we were waiting for something to process or print.Extremely pleased with my overall service (especially for me having a tiny account and it being a larger "chain" bank), and my experience makes me more likely to utilise this branch in the future. Thanks so much!
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June 2023 by Cassie H.
This is the only BofA that I go to, regardless of there being 15+ locations closer to me. The staff is very kind, makes a genuine effort to be personable, and takes their time with each individual customer. Plus, this is the only BofA that willingly provides a substantial amount of quarters (e.g. for people who need them for laundry).
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June 2023 by Dan Hammerschmidt
Don't bother calling, they won't answer. Just drive there so they can tell you they are not able to help you. Dealing with Bank of America is a great way to waste your time, if that is what you are looking for.
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June 2023 by Alex Campbell
Everyone here was so helpful and kind! I got a greeting from everyone at the front and they even wished me luck on my endeavors! I felt well taken care of and that the information provided to me was clear and concise.
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November 2022 by Tesarus
I was here last Saturday, and staff was extremely helpful! I had to wait a bit and made wire transfer without any issues. Many thanks for accepting me late in the day!
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July 2022 by Edwin Allison
Seldom open lately, no DRIVE THRU. under staffed. Have been with them since 1978 and they have gone down hill for the last 10 years.Just look at other customers think as well?
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June 2022 by Don W.
I've been going to this Mercer Island branch for more than 30 years. It has steadily declined. It's renovated and pretty inside, but the employees don't care at all. It's unwelcoming, sterile, and grossly inefficient. It used to have a row of tellers who were happy to see you when you came in, and eager to process your transactions efficiently. Now, and for the past couple of years, it looks like everyone hates their jobs and couldn't care less if they ever see you again. Bad, bad business. I look forward to closing my account.
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June 2022 by P Quigley
If you can get through all the hoops they require in order to talk to someone, Vidhya is excellent. However I can't imagine having this be my regular bank branch. What a pain, so frustrating to deal with them. I
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January 2022 by bigslickey
Might be one of the Worst Banking Experiences I've had....3 people walking around with Tablets, one Teller in training by one of the Worst Tellers I've dealt with. On top of all of this all I wanted to do was cash a Bank of America Check but that cost me $8 and all they wanted to do was tell me how to use their cash machine to do this after waiting in line for over 5 minutes. Terrible Bank Branch, no wonder its only a 2 star branch.Update: since I can't reply to your response: I have a BOA Credit Card thru Alaska Airlines but was still charged $8 to cash my BOA Check?? Guess the fees I pay for this card doesn't help me when cashing one of your checks???
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December 2021 by MAGGIE PURVIS
Very bad service ….The lady’s name is Donna I asked her a question she was very rude to me !!!!!!! The manager Lisa was very nice and helpful!!!!!!
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September 2021 by jamie
The worst Bank of America ever card gets stuck in one of their ATMs and then instead of looking for it in the machine where it is. They just go oh you want us to order you a new card
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May 2021 by Lea Hanan
I have always valued the Mercer Island Bank of America and have visited once a month for my in person banking needs.Prior to this month I would have given this location 5 stars. However, what kind of bank closed its doors without any notification to its customers, no info on when they will reopen? There is no answer by a human being only info on where to do online banking. One aspect of my personal banking cannot be done online. It’s complicated.I have a few elderly relatives living on Mercer Island who cannot do online banking nor drive off the island to another location.This is absurd and very poor customer service. I am very disappointed. I called the Bank of America connected to my Visa and they have no knowledge of why it closed or when it will open. This is nonsense!
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May 2021 by Annie Ramsey-Shearer
I have never given a BOA 5 stars because I've never had good service, all other BOA's are awful. This BOA literally blew me away with their service. I was greeted immediately upon entrance, waited in a quick line, less than 2 mins, was spoken to in line, then was helped by a very kind woman! I was there to get a cashiers check and was in and out in less than 10 mins! I'm glad to know there's at least one BOA that has good service! I'd go out of my way to come here.
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April 2021 by S Lester
This branch makes me want to close my account. They are so slow and don't really seem to care if they hold people up. A simple withdrawal took almost 30 minutes, with no one in line! They treated me like I was there to rob the place. Try to avoid going into this place if at all possible.
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March 2021 by Annie R.
I have never given a BOA 5 stars because I've never had good service, all other BOA's are awful. This BOA literally blew me away with their service. I was greeted immediately upon entrance, waited in a quick line, less than 2 mins, was spoken to in line, then was helped by a very kind woman! I was there to get a cashiers check and was in and out in less than 10 mins! I'm glad to know there's at least one BOA that has good service! I'd go out of my way to come here.
