-
March 2024 by David D.
As though mom and pop store fronts are not already an endangered species, this one puts some sort of pseudoscientific detector both at the front door and at the register along with sign telling you to turn off your smart phone and smart watch for "Your Health and Safety." When you don't, as I did not, the alarms continue to whine throughout the shop. Endangered species go extinct because they are too stupid to adapt, Chick's Shoes & Service seems to be an example of this very thing. Spend your money online or somewhere else. Don't encourage these halfwits.
-
October 2023 by Ronald S.
Mixed results but end result very good. I had some brushed shoes that became soiled and dirty, I took to Nordstrom's at Bellevue Square. They charged me $5 and just sprayed the shoes. Stains still remained, Since this store said they could make the shoes better, I gave Chick's a chance, Luke said 1-2 weeks and was kind of snippy saying we will call you. Don't call us. One customer laughed and appreciated the snootiness. I thought this is the wrong attitude and not customer service. No call. I checked at 2 weeks at two weeks, Luke said they are close to being done but he did not use the ticket number and I could see the two shoes were separated in the back room. I came today--three weeks and they ready, The older gentleman told me why it took so long but I had to call and come in to check, Chick's never notified that the shoes were ready but shoes looked the best they have ever looked except when they were new.
-
October 2023 by Barbara Petty
I went out with my daughter to get her a pair of shoes and look into a solution for my foot and toe issues. Luke was our sales person. Very thorough. Great advice and knowledge. We both left with shoes and inserts. I rarely walk off with the shoes on my feet, but they were so comfortable I threw caution to the wind. Long walk for the fist time today where I had zero foot pain. I’ll be out for the hiking boots soon Luke!
-
July 2023 by Sarah Walker
Excellent customer service and great selection. Their custom orthotics are very high quality and have been a lifesaver for my feet.
-
July 2023 by Suzette G.
Perfect fitting for sandals, but completely undone when trying to fit an athletic shoe. I am 8 and one half size and he kept putting me in a 10! I won't ne
-
June 2023 by Andrea Main
Knowledgeable and helpful every time I go in. They gave me some good input on my 3 year old grandson’s orthotics, rebuilt my husband’s orthotics and also carry a good (although not huge) selection of well made shoes. I check with them anytime I need a good walking shoe or boot as does my husband. They do have a limited staff and can get very busy, so if you’re in a hurry, it may be best (if they’re crowded) to return when you have more time.
-
June 2023 by Christy R
I recently visited Chicks Shoes, and I have to say that I was blown away by their exceptional customer service. Here are some reasons why I highly recommend this shoe store:Personalized customer service: The staff here (I can only remember CJs name) took the time to personally measure my feet and pain spots to determine the right size and needs. They were patient and attentive, making sure that I found the perfect fit and custom needs!Extensive product knowledge: The staff was very knowledgeable about their products and was able to answer all of my questions.Family-owned business: I think they are a family-owned business, and you can tell that they take pride in their work. They truly care about their customers and go above and beyond to provide exceptional service. CJ even has a lab at his home!Overall, I had a great experience and would highly recommend them to anyone looking for helpful, knowledgeable, and above-and-beyond caring service.
-
May 2023 by Toni M.
Will never go back to this shoe store! Prices are ridiculously high and both salesmen were rude. They have a detector that beeps loudly if your cell phone is ON. They harassed me until I shut my phone off. Very obnoxious.
-
April 2023 by Michelle E.
Customer service is peculiar at best, rude at worst. A simple shoe repair took way longer than it needed to and was way more expensive than it had to be. I felt very uncomfortable both at drop off and pick up - they were very unfriendly and obnoxious. Won't return.
-
April 2023 by Andrea N.
I came to this store because somebody told me that they would put me in shoes that would make my feet comfortable for working long shifts on my feet. Customer service was mediocre, I'm guessing because I'm not rich, but I was desperate for comfortable shoes, so I stayed and believed what the salesperson was telling me and bought the shoes he recommended, and now my toes are covered in blisters. I will never go back or recommend this place.
-
March 2023 by Karen Kettner
Best place to buy comfortable shoes on the eastside. I have been coming here for 30 years.
-
January 2023 by Han M.
Went in for shoe repair job and was told it would take weeks and would be very expensive despite it being a relatively small job. I took my shoes into another shoe repair store instead. They repaired my shoes in less than 5 minutes and didn't charge me.
-
October 2022 by Sheila Zebell
My first time in due to a friend referral, Chris~ C.J helped us find the perfect pair of shoes! Not only was he knowledgeable but willing to share it and why our feet need certain shoes! I've been dealing with pain for many years and I walked out feeling like I was on a cloud! Absolutely blessed beyond belief :)
-
October 2022 by Russell Schmidt
These guys just recently moved to Issaquah and couldn’t be happier. They offer fantastic customer service and are quite knowledgeable about shoes. I would take most negative reviews here with a grain of salt as shoe fitting is a very personal thing. I have yet to walk into a shoe store that is more personal and friendly than this place.
-
September 2022 by Lindsey Oberg
I wear size 11 regular and the guy there sold me 2 pairs of 12 wide. They are WAY too big. I can't wear the shoes and can't return them because I've worn them outside. I told him numerous times that they both felt really big and he said they were fine. I told him I was desperate because I've had foot pain for 4 years anda trusting him. My podiatrist says they're way too big big too. $300 down the drain.
