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November 2020 by A
Parking gremlin yelled at me for parking here for 5 minutes to pick up some pizza. Im in the market looking to buy a second condo. Going to make sure I avoid this company when that purchase happens. GG bois.
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November 2020 by Jamie Dayton
Mick is an excellent real estate agent. He was able to answer any and all questions I had for the selling and buying process of my homes, possesses great communication skills, highly professional and genuinely cares about finding the right house for his clients. Whenever I sell and move again, he will be who I will work with.
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February 2020 by Trevor Gage
Really cool office, nice people!
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December 2019 by Kelly Svennungsen
Mick was there to help me when I was house shopping. He answered all of my questions and then some. I referred 2 of my friends this year when they were in a tight spot! He is always loaded with advice on the current market and I love how honest he is. If you're looking for a home he can help. If you aren't sure if you can afford a home he can help with that too!
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November 2019 by Andrew Ortega
Mick Hanson is at the top of his game! I've been working with Mick for nearly 4 years and am blown away with the level of commitment and service he brings to his clients. Mick is well rounded and can help list or purchase your home... whether it be a small manufactured home or a multi-million dollar estate. The world is a better place because of you! Cheers!
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September 2019 by Earnie G.
What a bad experience! How can you build such a big, open, bright, modern store space and ruin the customer service you had at your old (completely adequate) location across the parking lot? Somehow, Apple has managed to do so. Crowded and unorganized. Technicians in a rush and not really able to solve issues. Bad, bad, bad. Had an issue with an iPhone X that suddenly decided to die. It would not turn on. Made an appointment for 11am. Was told on the phone it was probably a manufacturer's hardware defect and they would simple replace the phone for free. Uh huh. We live an hour's drive away. We show up and check in. We wait. And wait. 11:25. Nothing so far. We ask, and they say they are busy but we are in the queue. 11:45. We check again. Ooops. The checkin person had our name right, but the description was of a completely different person, dressed entirely different from us, and of a different race. And someone had already helped them and marked the call cancelled because there was no issue. What? Hello? Here we are. They "fixed" the record and said we'd be helped. 11:55. Still no help. Checked again and were told we were "next to be helped." We saw at least four new people with phone problems who were helped before us--after we were told we were next. Technician finally shows up. No apologies for the delay. It's about 12:15 or so by now. Runs some tests. Takes phone to back to clean out charging port. Returns with phone, confident it's fixed. Nope. Same issue. Takes phone to back again, and the technician next to us helping a new customer takes the diagnostic computer and equipment from our spot because he's apparently too lazy to go in the back and get his own. Our technician returns and has to leave for another almost ten minutes to go and get another set of diagnostic gear because mister lazy stole his while he was gone. Finally returns. Phone still dead. He says it's a defect. We had been with Sprint until three weeks ago, and we paid for AppleCare through Sprint. Ooops. Sprint never registered our AppleCare with Apple, so no AppleCare. What? Will Apple stand behind their product and retailer. Nope. Nope. Nope. No AppleCare (even though we paid for it). They offer us a replacement for about $650 with tax. Ouch. What else can we do? Nothing. Can we get AppleCare on the replacement? Nope. What nonsense. Finally, after well over two hours, we leave $650 dollars poorer and having been screwed by both Apple and Sprint. This horrible experience has kind of changed my tune on Apple. I have never had this kind of negative experience with Apple, but it certainly has me rethinking our family's commitment to Apple. They obviously do not care. At all. We will avoid this poorly run store in the future. We may also decide to avoid all Apple products in the future. That would be a big switch for this Apple supporting family, but who needs this type of poor treatment when paying premium prices for devices. Is Apple dying? Their customer service certainly seems to be dead, so maybe the company is dying too. Perhaps it's time to jump ship.
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September 2019 by Clint W.
Yes, you can sit outside and sun bathe in the sun. You can look at it as they have cool things to do while you are there or you can look at it as...you are going to end up waiting a lot. I bounced between the one here and the one at Southcenter. I came here to pick up phone and it was waiting for me. I moved to the head of the line but it took over 2 hours to get someone to activate my phone. First person passes me off to another person, who gets stuck. She tries a couple of times and then it gets busy and I get passed off to a third person. Props for their patience. But they could have just had me call my carrier and do it myself.
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September 2019 by Joseph S.
I bought a new home using this team and I couldn't have asked for better. Then they got my old home set up, showed and sold in about six days. If Vicki and Chandra aren't your agents, then you are sorely missing out on the best. Two of the greatest people with amazing, upbeat attitudes. And some of the friendliest people there are. I would highly recommend this realty team.
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September 2019 by Martin P.
I used to be impressed by Apple's customer service until today. I have an iPhone 8. It is supposed to be water resistant to 1 meter for 30 minutes. I took it in a pool last month and submerged it in 4 inches of water to take a photo of my kid swimming under water. Now the home button is hosed. This store said the only recourse was to replace entire screen for $150. Apple used to stand behind their products and their stores used to be known for excellent customer service - I guess that died with Steve Jobs. I have purchased 6 iPhones and 2 iPads. I guess it is time to move on to cheaper alternatives if this is the level of customer service I can expect.
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August 2019 by Deb Z.
You lost a $1300 sale today because the salesperson was straight up rude. We walked over to the Verizon store and got the same stuff, for less money, with much friendlier service. Civil goes a long ways!
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August 2019 by J C.
This was my first time taking my MacBook Air to the store for a problem since my USB port wasn't working correctly. The man who was helping me was friendly in the beginning. I also asked him to help me enlarge the font on my desktop, which he took a while doing, then I reminded him that the USB port needed troubleshooting. He was doing all kinds of things really quickly, but the last thing I saw him do was open my folder with all my tax documents in it. He then plugged his thumb drive into the port on one side and I told him I had trouble with the port on the other side. He tried to plug it in and it wouldn't work, then he abruptly told me he had to take my laptop to the back. He left in a hurry and I felt worried that he had opened my tax folder, so I flagged down another employee and explained to him what happened, and asked him to bring my computer back. He returned, and he was suddenly cold. I asked him if he was upset and he said he couldn't help me anymore because I didn't trust him. He was extremely defensive and said he didn't think it was a big deal that he opened my tax folder. I should have filed a complaint but left the store in a hurry because he was being so aggressively rude. I plan to call tomorrow and ask to speak to a manager.
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July 2019 by Cinnamon B.
I bought my expensive iMac here. On a recent visit, I tripped and fell on their marble platform. Security came over and offered to call an ambulance but I declined. I had no perceivable injuries ..., just a few bruises and shock from having fallen. The manager created an incident report but I have not heard back from an Apple representative asking if I was ok. I felt like they were more concerned about potential legal action then caring about their customers. I have completely lost my faith in the company. They have no humanity left in them. Also, why in the heck do they have the store constructed on a slippery marble platform with a 1-foot drop around the perimeter? I can only imagine how many people have slipped or fallen there. They should fix this and make it safer.
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July 2019 by Nick L.
I took my defective new Macbook to this store for some last-ditch repair efforts. No luck. They decided it was a hardware defect and sent it off an Apple repair center to get fixed. Okay, bummer, but no big deal, these things happen... Except, their estimate for the repair was FIVE days (already a long time to be without my laptop), and instead, with no warning or explanation, it took TEN days. You might think that a trillion-dollar company selling $3000 laptops would have the budget to overnight defective laptops to get repaired, but no, they used ordinary, slow budget shipping with zero tracking information. In fact, the employees at this store repeatedly told me that even they couldn't track the shipment or give me a delivery estimate. So after the laptop was stuck "in transit" back to the store for four days, they just told me it would get there when it gets there. One employee even told me repairs "sometimes take months." I can only hope he was just confused, but wow. You'd think a company selling defective hardware would just _replace_ it if they couldn't repair it in a few days tops. Oh, I forgot to mention. When I called the store to check on my repair, they told me the laptop WAS actually in the store, so I drove up to get it. Nope, miscommunication. I spent another half hour in the store while they tried to figure it out and was told to come back later. This was literally the only option for fixing my laptop (because Apple tightly controls repairs of their products), else I would have gone literally anywhere else.
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July 2019 by Ryan S.
A flagship store, absolutely gorgeous. Chairs to sit outside and taken in a beautiful Seattle day when I was there. It was confusing to find the Genius Bar since it's a open layout store. They have these massive glass doors that we're open and allowed a nice breeze to go through the store. Amazing place!
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April 2019 by Divya B.
Terrible service. Spent an HOUR listening to a condescending dude imparting his 'wisdom' just to be told the AppleCare on my device is expired and to address it through my cell provider. How hard is it to let me know you can't help me today at the start of the session? Entitled, condescending words about your industry knowledge are not welcome, random Apple store worker. Just tell me I'm at the wrong place and I'll move on.
