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November 2024 by Jessica Olson
Calling to verify if they have a medication in stock for a patient. They don't answer for the pharmacy, the main store, and if you select you are a provider it just disconnects. I'm seriously concerned they are abusing the desperation of people on an island with few local choices...
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November 2024 by Nic Cardiff
This store needs to be shut down. They refuse to answer the phone, you cant get any help. The Manager and staff are pathetic
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October 2024 by Nicole Ruggiero
They don't pick up the phone even though there are several associates working. Trying to get a script transferred and it's impossible. Will have been there three times in person to get my script when all is said and done. People have jobs and don't have time to go to Rite-Aid several times a day.
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October 2024 by Elizabeth Coll
I am writing this review while still on hold as caller number one—for over an hour. This brings my total wait time to nearly two hours. For proof, I’ve attached images. To make matters worse, the online status shows the pharmacy is unusually slow.
This Rite Aid Pharmacy on Mercer Island is, without a doubt, the worst pharmacy I have ever dealt with. The staff is condescending, rarely answers the phone, and has even lied to me about my prescription being ready when it wasn’t. I had to file a formal complaint through their PR team and speak to someone who specializes in handling issues with this specific store.
In-person, the experience is no better. The staff makes it clear they find customers bothersome. They brush people off and have spoken loudly about private medical matters, seemingly in an attempt to embarrass me into leaving. This behavior crosses ethical boundaries and is unacceptable.
I strongly believe this pharmacy requires a serious review at the corporate level.
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October 2024 by Tominda Adkins
Prescriptions are NEVER ready for pickup at this location. Got a text saying it's ready? It's not. They tell you it'll be ready in an hour? It won't be. No matter the circumstances, you get to the front of the line and it's always "it'll be ready in 15min." Today I was told at 3pm after waiting in line: "it'll be ready in an hour". Cool, I came back at 8pm, waited in line again, and they say "it's not quite ready, give us 15 more minutes." That was 25 minutes ago. Pharmacists are nice but they are understaffed or something. Guys, if you're not going to prepare someone's "ready" rx until they are at the front of the line ready to pick it up, just say so.
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September 2024 by Keith Jarrett
No one answers the phone and plan on a 30 minute wait in line in person. Usually don’t write reviews, but I need something to do during minute 18 of being on hold.
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September 2024 by Julia Brown
No one pics up the phone. Ever!
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September 2024 by Kai Dan
The pharmacy is incompetent. Twice I have had prescriptions sent in electronically and when I went in to pick them up the afternoon of the next day, I was told they weren’t ready and that they would “begin working on it”. “Come back in 45 minutes.”
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July 2024 by Bo Yang
With a successful online appointment for covid vaccine, we drove 30 minutes to get here only to know there's no vaccine available here.
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June 2024 by J L
Unacceptable and unreliable service.
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May 2024 by Corey O'Malley
FYI, They have an unwritten policy that people waiting in store to pick up prescriptions can skip the (very long) pick up line. However, since only some customers know about this policy, it results in an unnecessarily chaotic pickup experience and wasted time for non-regular customers.After waiting in line for 20 minutes *after* receiving the text that my prescriptions were ready, I overheard a pharmacy tech tell another customer he could skip the line when his prescription was ready if he was waiting for it in-store. He said, verbatim: "People may give you dirty looks, but just ignore them!"People give dirty looks because you aren't telling customers about this policy routinely. I pointed out that they should put up a sign at the drop off window so everyone knows and instead he just told me "We tell people you're allowed to skip the line, so don't write us a bad review about it online". What? I didn't say anything about reviews online, but now that you mention it...As a visitor on the island, I don't already know the unspoken rules of the Rite Aid prescription line, so I maintain that it's a bad customer service experience to have some customers skipping others in line simply because there's no communication about how it works. I would have been happy not to spend an unnecessary 20 minutes standing in line while other people whose prescriptions were also ready went ahead of me. Rather than skipping the line, I was essentially at the end of it.After leaving the pharmacy area, another customer privately told me that she hates the unnecessary chaos as well even though she knew about the policy already.
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May 2024 by Rachel Perry
Please note: pharmacy is closed between 1:30 and 2. Apparently that means that if you arrive before 1:30, say at 1:25, the pharmacy will be closed and you are out of luck. Rite Aid, you never fail to disappoint.
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May 2024 by Larry Kalman
I want to call out Mercedes Crary for consistent exceptional service. We are not related, I do not know her from anywhere other than picking up my prescriptions at the Mercer Island Rite Aid. After 10 years using Walgreen's and growing frustrations and numerous bad experiences I switched to Rite Aid 2 years ago. Ms. Crary has been one of the primary reasons I am so grateful and appreciative of having made the move. The service and delivery of Rite Aid is so much more reliable and timely and consistent but greatly enhanced by Ms. Crary's tenacity in exploring best pathways to get the best costs. My family fills numerous every 30 day prescriptions but the insurance companies constantly change what they are willing to pay for or the rates. Ms. Crary happily works with me to compare GoodRX or AARP or several other co-pay providers and we/she frequently discovers that running the invoice through a different provider can save me substantial money. She is never too impatient to cancel the initial charge and restart from scractch to submit payment sources to secure the lowest cost. I really appreciate her professionalism and understanding and knowledgeable assitstance.
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April 2024 by David Brondstetter
I hate seeing businesses fail on the island. But, sometimes they are so bad that it’s just inevitable. Sadly this rite aid is run so poorly that I do t see it lasting much longer. I hope they can find a way to turn things around.
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April 2024 by A P
Find me a more unhappy group of humans than the pharmacy staff here. Just wow.
