The UPS Store on Mercer Island is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. The store is well staffed with professionals who care about their customers. Employees are described as incredibly kind, patient, efficient, and effective at communicating. They show great professionalism, remaining good-humored and helpful even with complex requests or grumpy customers. Staff have been known to go above and beyond, such as staying after a shift ends to assist a customer. The team ensures swift movement through the line and provides amazing help and support, making sure customers get exactly what they need.
Employee was super helpful when I needed to print return labels and return packages - even scanned them with his phone so that they could be printed bc I didn't have wifi. Thank you!
June 2025
The gentleman who was the notary public performed his job with great professionalism . Earlier in the day I saw him be wonderful with a rather grumpy customer who I think was hard of hearing . He never got annoyed just good humored throughout the exchange wit the customer . A really lovely usps to visit here on Mercer island
March 2025
The help and support that an employee here today gave us was amazing. We were needy, confused, and flustered trying to get a complex visa application packet sent to a consulate for my 69 year old mother. He was incredibly kind and patient with us. He made sure to understand what we needed and made sure we got what we needed.
