The UPS Store on Mercer Island is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. The store is well staffed with professionals who care about their customers. Employees are described as incredibly kind, patient, efficient, and effective at communicating. They show great professionalism, remaining good-humored and helpful even with complex requests or grumpy customers. Staff have been known to go above and beyond, such as staying after a shift ends to assist a customer. The team ensures swift movement through the line and provides amazing help and support, making sure customers get exactly what they need.
Best customer service! Super fast experience. The woman helping me assisted with a great print job and even helped cut the prints into the sizing I wanted.
April 2026
The staff here is incredibly helpful, patient, and efficient - we've processed countless returns, shipped things internationally, and most recently obtained passport photos. We'll keep coming back to this specific ups store!
April 2026
Prem was a fabulous help - I was in /out quickly and with a friendly smile.
