The UPS Store on Mercer Island is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. The store is well staffed with professionals who care about their customers. Employees are described as incredibly kind, patient, efficient, and effective at communicating. They show great professionalism, remaining good-humored and helpful even with complex requests or grumpy customers. Staff have been known to go above and beyond, such as staying after a shift ends to assist a customer. The team ensures swift movement through the line and provides amazing help and support, making sure customers get exactly what they need.
I've visited this store twice in the last week The manager, Prem Shan, has done an exceptional job training his employees. Top notch customer service! Well done!
August 2026
Friendly, accommodating, understanding, and overall first class customer service provided by Subha
August 2026
The staff made sure all four items were carefully wrapped to prevent breaking. Shipped from Mercer Island, Washington to Greensboro, North Carolina. Everything arrived as promised, safe & sound.
