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July 2024 by Mark Hobson
Like others, ZERO stars if possible. 2 hours 30 mins on hold. POS pharmacy. Avoid like the plague.
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July 2024 by John White
Heed the reviews or go without.
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July 2024 by J Y
Waited drive thru 1 hour. Never apologize, very rude, very slow. I want to give negative star.
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July 2024 by Jennifer Swanson
They fired me without giving me a legitimate reason.?
I guess its kinda needless to say, but bad management! They treat their employee's unfairly.
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June 2024 by Michelle Aitken
Never use this pharmacy if you can help it. If you need a prescription filled fast go somewhere else.
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June 2024 by S Scott
They didn't tell me that their COVID vaccines had expired until I showed up for my appointment. Why not call me? They didn't even know when they would get them back in stock and told me to go to the Issaquah location since they "sometimes take walk-ins". After calling that location, we were told that they wouldn't tell us if the vaccine was in stock over the phone, we had to show up in-person.
After waiting in a long line, we were told that they do not vaccinate people on the weekends because they only have one pharmacist. What a waste of time! Everyone I've talked to in this company passes off the blame and questions to other people.
If the Mercer Island pharmacy tells you to go to the Issaquah location, do not believe them; they are only trying to pass off the problem (you) to someone else.
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April 2024 by Zeek E.
Good for candy and chips! Convenient location and stocks items well. Not a grocery store.
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April 2024 by A P
Literally one of the worst drugstores I’ve ever shopped at.
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April 2024 by Shelly Johnson
Would give a 0 star if I could. Pharmacy is understaffed which results in long waits and delayed prescriptions.
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March 2024 by Doug P.
Lose years off your life waiting in line for this pharmacy. Not from stress or from unfriendly pharmacists, just... from... waiting.......
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March 2024 by Laurie K.
I quit going here a couple years ago for various reasons. Today I was desperate and ran in to get one quick thing. The line was very long (one of the reasons I quit coming) and when a new cashier finally came, it was, of course, the one that made me quit coming (another reason). I watched him treat the two people ahead of me rudely and then I got to experience it again. Clearly this guy needs to get out of retail. He can't say hello (even when you say it to him and try to be nice), treats you like you are bothering him by being there and doesn't respond to a thank you. Seriously never going back in this store. And I'd be happy to give more info to a manager if they want to follow up, but based on the bad reviews across the internet, the manager doesn't care.
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February 2024 by Chelsea Wang
If possible, I'd like to give them zero star!! The medications for my kid from ER have been delayed for a day and a half. My kid is suffering at home because they keep postponing it. Finally, they suggested we go to another pharmacy. The most ridiculous part is they gave us a list of pharmacies and asked us to call each one ourselves. Is this really reasonable?! They occupy the most central position on the island but their lack of action is truly infuriating.
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February 2024 by Damico L.
2nd time I place a online order and had to call 3 hours later for them to just fill the order and I still have to wait for it to be delivered this store is horrible for customers service
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February 2024 by Andrea D
I would give 0 stars if I could. Waited over 30 min on hold on the phone twice and still nobody ever picked up.
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February 2024 by Mateo Blumer
Definitely understaffed at times, but I must say these blokes do a proper job of taking care of everyone, treating people like human beings and such. Funny story, I once caused a bit of a stir, accusing them of having shorted me on a prescription. They kindly offered to let me see the security cam footage! Turned out I was mistaken. Loved how professional and customer-oriented they were about it.Of course everyone leaving a review here has some grievance. But having been here 10+ times, I find the staff unusually kind and solution-oriented. So 5/5
