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April 2024 by Maureen Gaumer
Super helpful and friendly staff. Property is secure and units are clean.
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April 2024 by Michael Briseno
Al was very helpful! Made the process of checking-in quick and easy!
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April 2024 by Mary Thomas
Al is so helpfulThanks Al!!! ?
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April 2024 by Julee Kraus
So helpful! And very professional. Thank you!
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December 2023 by Debi L.
Do not rent here --I have had a storage unit at Mill Creek SmartStop for over 2 years.They have never stopped raising my rent during this time.Currently they are charging me 100$ OVER their posted rate for same unit!And the rate is even higher than their largest unit!I have brought this to their attention, and they will not budge.Something about random increasing and they have no control over it.So beware - good, loyal, on time paying customers are not appreicated.They make that clear by overcharging.
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November 2023 by Andrea Sikes
I have a unit here already but needed another one. I had Barbie helping me and she was fantastic!!! Thanks Barbie !! it was a pleasure
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October 2023 by Alverez
Jennifer is the best. It was a busy day when we came in and she was the only one working. She made sure to help everyone quickly and with amazing customer service that I have not experienced in a long time. She was patient, kind, respectful and went out of her way to help us any way she could. (Managers if you're reading this, you have a good one, she deserves a raise).
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October 2023 by Lisa Cundy
Best experience with a renting storage. The staff is very friendly and accommodating for getting set up. Barbie's is the friendliest rental assistant and just love her. Thank you to all the ladies helping me out.
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September 2023 by Natalie Nicole
Great place. Located near the Mill Creek city center and major roads, it is convenient to use. Susan is very helpful person. Thanks.
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September 2023 by Heather R.
Terrible- I would put a zero star if I could. I got a call that my storage locke was "broken" went and looked at my unit to find my stuff rummaged through and over $1000 worth of stuff stolen, I have asked management to review tapes and they have not, my friends are telling me I should file a police report and I find it odd the manager never encouraged that. I do wonder if it was an inside job since you need a code to get through the gate, then into the building and then again when you get into the elevator. The manager said my unit was the only unit compromised but my unit was located in an isolated area. I don't think my unit was the only one compromised.
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September 2023 by VyVy Mai
Suzee was great and so friendly at showing me the different sized units until I found the right one that fit my needs. We were very efficient and quick about it. She was very nice and was very helpful. Units were clean and well lit.
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September 2023 by Matthew W.
Same thing others have said bait and switch charge you one price then triple it. Calling it a introductory rate. Even though they advertise at the same rate on line nowhere calling it an introductory raising it twice went from 70 to 125 now 143 for 5x10 space.
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September 2023 by Rachael Murray
Johnathan called and he was so nice to offer to let us check out some units to see what best suits our needs. Then we came by and talked to Suzee. She was an absolute gem showing us not only 1 but THREE units to help us find what we need. Moving is stressful and we do it a lot and having the comfort of having people who make us feel cared for during this stressful time.
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September 2023 by Rich Perez
Jonathon from the Mill Creek facility is exceptional, and provided me with the best customer service. He listened to my situation and went above and beyond in assisting with my needs. He should be commended for his knowledge and excellent customer service skills.
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September 2023 by Nada Julia Hosn
Had a super easy and fun experience getting my first storage unit with Johnathan! Friendly personality and gave all the information I needed. Thank you so much!