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October 2023 by Brianna Hubbartt
It was worst ever experience the lady didn't wanna talk didn't direct me what to do I asked for longer hair cut she chopped all my hair off didn't wanna make any conversation and she had no one booked there next or for hours took her over 3mins to come to the door I'm so upset and I got photo shoot I needed longer hair for ?
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September 2023 by Judy L
Sira is very rude and abrupt. After cutting my hair, I asked if I could have 1 more inch cut off. She said it would be like a new haircut. She was irritated that I wanted 1 more inch cut off. You shouldn't treat customers like that!! I am never going back to this place.Service: Haircut
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August 2023 by Rafael Perez
I made an appointment for a haircut which I admittedly came in late to due to unforeseen circumstances.Either way, the haircut was... not good. It was basically untouched and it was $40 for what was little more than 14 minutes of haircutting. I was not satisfied so I came in a few days later and I was treated rather condescendingly. I was told that my lateness days prior caused the stylist to be late to their duties after work. I understand, but there was no need to be harsh about it, nor be adamant about wanting to redo it. If you do not want to do it, that's fine, but do offer refunds.I was told that "my hair was done 3 times already." The "three times" come from me saying "hmm, maybe cut it a bit more" on the day I initially had my appointment. I don't know how that is considered "additionally times," but that's besides the point.My hair was very poorly done. It was $40 for hardly anything. If the price tag is going to be this high, the service should be on par to match.This is such a shame too because this place has been nothing but good prior to this occurrence.
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April 2023 by Lauren Florer
I went in to have my hair cut and my son in to have a shampoo and blow dry with flat iron to finish off his look. I had my hair cut with Karen and she did an awesome job.My son got his hair done by Sira and she did a good job with his hair too.My problems started after I had paid the bill, which was super high. I was in a rush to get other errands done and when I got home I added up my bill and it was totally off by over $70.I went back to the store and spoke with Sira, who had originally rung me up. I explained my concerns and she went over the bill with me and she realized that I had been charged too much. She told me that there was nothing she could do for me, had no empathy at all and kept asking me what I expected her to do. I told her many times that all I wanted was a refund of the excess charges. She said she cannot do this. Needless to say I left the store very frustrated. I called the police who said that the only thing they could suggest is that I go to small claims court. So Hairmasters and Sira I guess I’ll be seeing you in court soon. I know it seems petty, but it’s not, $70+ is money I could have had to buy gas etc. And the way you treat your customers is pathetic and quite embarrassing. $268.98 for a men’s cut, a shampoo and blowout, 1 bottles of shampoo and conditioner each (which were on sale for buy one get one 50% off) and 2 bottles of men’s product @5$ a piece) is highway robbery for a place like Hairmasters. Please people, check and double check before paying for services. I will never again set foot in that salon again, ever. And I will get justice.
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March 2023 by Dim Star
certainly had hoped for an excellent cut & color since my best friend Joyce has gone to the same stylist for close to 15 years... unfortunately even though i graced her with photos of what i hoped for both in color and cut style, haircut was nothing what i asked for... i even gave her the numbers of hair length i typically got it cut as??♂️i even showed her photos of a previous coloring i had that i didn't want again... and yet it's exactly that color which i didn't want!!?red-violet/burgundy is NOT purple!!!?anyways... Emma is a sweetheart and Joyce loves her cuts/colors... unfortunately, my cut is just not right and again, red-violet is NOT purple!!?
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March 2023 by R M
Called to ask for some info. Girl who answered the phone was rude and can be. And didn't know anything about the service they do. I asked her if anybody else at the store knew how to do that particular thing. She laughed and said no. Even though it's on their website. Makes them look extremely ignorant. And like you don't know anything about being a professional or doing your job.
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March 2023 by Elise Butters
I adore the haircut Karen gave me, thank you! Can confirm she knows style trends well too :)
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February 2023 by Ms gardezi
I came 20 minutes before the closing time and Karen refused to cut my son's hair, saying I am closing . Why is the closing time 6 if you have to close at 5.40 pm.Tell the proper time on Google so it does not waste the customers time.
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October 2022 by Barbara Liggett
Sira did an excellent job of cutting my long hair to shoulder length, and adjusting the shape of my bangs. I also consulted with her regarding a hair color change. I am older and my needs are unique, yet I was so impressed by her knowledge and her kindness.Services: Bang trim
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October 2022 by Rrie B
Excellent attention to detail and customer service... Love my hair...LBService: Perms
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October 2022 by Kazim Ali
I generally dont leave reviews but if -1 was possible i would have given it.First time i went in i arrived 10 mins before my appointment and i waited for 15 mins. Second time i was 5 mins late they had already taken in walk in client and said i was late and i asked can you take me in next and they didnt agree - they said oh no you are late. So if you took in one walk-in client what was the hesitation to take in next one?The hair stylist lady was rude and didn't even want to talk. I will make sure myself and none of my friends circle comes here anymoreService: Haircut
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August 2022 by Michelle GardenElf
I highly recommend Sira who is a wonderful professional hair stylist. She is very detailed. Thank you Sira for your thoughtful, artistic care with my hair.
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August 2022 by Velma Koldsbaek
Karen was great with my short hair. I will be returning in 6 weeks!
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July 2022 by Sanaz Sahari
Sira is a great hairstylist especially with cutting and styling wavy/curly hair. She always welcome me and my daughter with even a very short notice. She is very kind and professional and does a fantastic job. I will recommend her to all my friends and family. Well done Sira?⭐️
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June 2022 by Kaitlyn P.
The stylist was pretty nice at first, no issues. She asked if I wanted my hair dried after the cut as it is an additional service and I said sure. They have a sheet of paper with "add-on" services with lengths and costs. You guys, she charged me $50 for a BLOW DRY on top of my $35 cut. No style, no nothing. I told her, my hair wasn't that long where it should be at the $50 mark and she said well we cut 4inches off. WELL, you did not blow dry those 4inches! So why are they charging for hair that was already cut off... honestly I'm so annoyed. She proceeded to tell me that she told me in advance and that I saw the sign and I let her know that wasn't the issue. The issue is you are trying to charge me for a length that I don't have. & then I told her there wasn't even a style included with a flat iron/ curling iron and she said well usually for what she charged me, their blow dry doesn't even include drying your hair 100% and she did that for me with no extra charge.... What!? You are going to charge people $50 to leave with wet hair and no style... seriously unbelievable. Go somewhere else to get your haircut, you will save money. And it will include a 100% blow dry and style.
