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February 2024 by Lynn Rasmussen
So I called on Friday for a prescription that was sent to cvs in error. They were busy and said they would request on Saturday. So Saturday pickup not there. Sunday not there. So I called and they said cvs had not responded but they would check. I called cvs was never requested. My called today from my phone. On hold 24 minutes so I called from my husbands phone and got thru right away. The lady I talked to was so rude. Would not listen. Said just received from cvs would be ready 30 minutes. I stayed on hold on my phone 32 minutes she would not say why the other line answered quickly and me wait. And if I had no more to ask she was done asked her name she hung up. That’s my gripe. I know your busy but rudeness does Help.
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February 2024 by Gee Gee Smith
Pharmacy staff is rude and pharmacist isn’t knowledgeable. You would think the people working for a pharmacy would have compassion but clearly the people working here missed that part of their training.Their hours are great, their attitudes and knowledge are not.
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February 2024 by hanyue xue
I went to the doctor this morning at 9am to get a prescription and at that time the doctor said it might be an hour before we could pick it up and they needed some time to prepare it. It was 6pm when we went over there and then told us to come back in an hour to pick it up with a very impatient attitude. An hour went by and we left our phone number but I still haven't gotten a call that the medicine is ready. I will never go to this rite aid again, what a waste of my time and health. I need to take my meds on time. This is a joke on my health.
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January 2024 by Heather O.
My reason for going with this pharmacy in particular is the hours in which they are open. I feel like that's such a great convenience for me as I'm never going off a set schedule, and you never know when you're going to need to go pick up that prescription at 830pm.. it's in a convenient location, also has a drive thru. Pharmacy staff are generally friendly and always knowledgeable. It is a bit awkward when im standing in line for pick up however, with my small child having to redirect their attention away from the various sexual health products the store sells. I mean, does it have to be in the one aisle people are for sure to stand in for at least a minute? sometimes 10 minutes? I mean, I'm all for the items as they are great. But would be nice if it could be somewhere else. might I suggest face wash?
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January 2024 by Jill C.
If there was an option for zero stars, I'd give this Rite Aid a zero. I've lived here for 20 years, and every time I use this pharmacy I'm annoyed. The last 3 times, I've waited over 24 hrs to pick up my medication--always needed asap--yet it as if they are waiting for me to pick it up before they begin to fill it. Each time, I'm told it'll be 45 min-1 hr before it's ready, and to 'have a seat and wait'. This is ridiculous and unacceptable, Yet the excessive waiting is always a constant. Also, even if I'm second in line, it's guaranteed that I'll wait at least 15-20 min before it's my turn. It's much worse if there is a line. I've waited an hour before, only being 4th in line. It never changes, After I pick up my scrip 'in 45 min-1 hr', I'm never coming back.
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January 2024 by DK
The wait line’s always long with only one staff at the desk. Still, I waited to get my prescription only to be told that the prescription is unavailable with a jickering smile on Saja’s face :) Thanks for not preparing the prescription that was supposed to be ready yesterday. If I was going to wait additional 45 minutes, why did I bothering ordering them 2 days ago? I’m never entrusting my prescription here.
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December 2023 by Preston Leverett
Extremely disappointed in the pharmacy. They were disorganized with receiving orders, the estimate to fill the order was two hours and when returning they did not provide an estimate and said they would call to fill an easy prescription. One of the techs was visibly frustrated throwing a tray when I asked the clerk how long it would be. I would recommend finding a different pharmacy in mill creek.
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November 2023 by j polo
Update 11-10-23: Below you can see the reply i got. I decided to actually call as they requested (not just to me, but same reply to all negative comments) and this, added to the hours of wasted time trying to get my prescription, was nothing more then another huge waste of time. If you leave a negative comment, do not waste your time calling them as they suggest. Cust. Care doesnt listen nor do they help. Just go to a new pharmacy.The worst pharmacy I've ever been to. Rude. Impatient. Incompetent. No clue what they're doing. Always give this place 45 minutes longer than we're told to pick up because they have no clue what they are doing. Today gave them almost 50 minutes past when I was told to get my medicine. 14 people in line 22 minute wait, and the women who barely spoke English said 35 minutes more. It seems they, being a pharmacy, have no clue the position they put people in. Never again will I or anyone I speak to go here again. Well, at least I'll try to convince others to stay away. You've been warned. Lacking in all areas a pharmacy should not lack in.
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November 2023 by Betty B.
I absolutely love this Rite Aid. They somehow manage to always have what I need or maybe don't need! Awesome. Associates nice and helpful plus store is always clean
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November 2023 by Josie N.
All the employees I interacted with have been amazing. Extremely friendly and helpful. They also don't force customer to use self checkout if they don't want to. I don't have a problem but I know some people don't want to use a machine.
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October 2023 by Tina S.
I do not recommend this Rite Aid pharmacy! They are rude and disrespectful to people! As for the store it's self service is nice and store is very clean.
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October 2023 by Ryan J.
I cannot believe the lack of basic customer service and rude behavior from the Pharmacist at this location in Mill Creek. The male pharmacist that worked this evening, 10.20.2023 is a rude and condescending ass. The pharmacy filled the incorrect dosage of my prescription and he refused to correct the error or even contact the Doctor to clarify the issue. I even presented screen shots from MyChart showing the correct dosage and when my physician refilled my script but he refused to assist me and waived me off. You would think after the large number of negative social media reviews of this locations pharmacy they would get a clue and provide basic customer service.
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October 2023 by guofu Zhong
I've transfer my RX to other place. A man in Pharmacy was snippy and mean. Terrible customer service.
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October 2023 by Sharon C.
So I made appointments for both my son and myself to get our seasonal vaccines. A woman and her 2 kids showed up--hours early for their appointments and were seen before us. Get your crap together pharmacy staff--why have appointments when y'all aren't going to honor them anyway???? Skip this pharmacy experience.
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September 2023 by Jessica T.
Just came to add to the negative comments about the pharmacy staff being rude. I already shared my thoughts with corporate but these copy and paste apologizes from I'm assuming the manager is pathetic and clearly isn't doing a thing. I hate coming here. The fake nice until you actually have a question or concern is just BS. We can see through your fakeness you guys.