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March 2024 by Michael Turpin
Phone must not work because they never answer.had an experience here where the manager refused to replace my screen protector under the 360 policy that I pay for, even though I had done it many times before at this same exact location.Inconsistent staff and poor management.
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February 2024 by M. Paul
Josiah was very knowledgeable and helpful.
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January 2024 by Kandavel Durairaj
No one is picking up the phone for checking the in store pickup order status
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January 2024 by Garrett Schwab
I usually hate going into phone stores. This time I was pleasantly surprised when I got to this store. The first person I spoke with was Rocky and he was knowledgeable, listened to what I needed and got me a new phone quickly. No one likes waiting for ever with these things. He said I would need to get the numbers from my old carrier and port over in the morning. So, I came back and worked with Toren. Another great experience from another knowledgeable and expedient person. (Should I buy a lotto? ) Anyway, great service and easy to work with.
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December 2023 by Cyndy Clarkson
After giving up on getting quality help at the Everett Mall store, I went to this Tmobile in Mill Creek.#2752....David Cook and manager Toren Tacher-Harrison were SO helpful! They assisted me with my new phone and spent a long time making sure things were good! They are my new go-to store from now on!
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November 2023 by Ally H.
Nadina is amazing!! Always looking out for customers and is extremely helpful very knowledgeable! Amazing customer service thank you!
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November 2023 by Marina Chirila
Walked in on Wednesday morning and Kidus K. was at the counter. He was knowledgeable, and patient and fixed the issue that customer service created. He worked relentlessly for 2 hours and fixed the issue. When he wasn't sure, he looked for help and he triple-checked everything to make sure I didn't have an issue once I left. He was great to work with and I hope his company knows what an asset he is. Thank you, Kidus. Marina
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October 2023 by Joliannys R.
Toren is a G! His crew is amazing and helped a lot with everything I needed! Definitely recommend coming to this location in bothell!
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October 2023 by Bryan Kim
Long time T-mobile customer. I have T-Mobile internet and my device had some issue. It was old device. I talk to T-mobil by phone and I can exchange without any payment. I stop by this store and young store manager sell new device not exchange and also leave my old device in account. So I had two internet lines. I do not use two internet gateway lines. Store manage wants sell device for profit. I called T-mobile and removed old Internet gateway. Be careful this store.
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October 2023 by Gabrielle Sandford
Kidus made sure I had a great and smooth experience. He helped me with my problems and was very efficient. Definitely recommend going to this location.
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October 2023 by Ian Cameron
Toren and Kidus were amazing! So helpful and thorough in their customer service. We were really impressed! Highly recommend this location.
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September 2023 by Gerald W.
Toren gave me hands down the best experience I've had at an T-Mobile retail store, someone please give this man a raise!
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August 2023 by Tatyana Gossen
When I come in, I get great customer service, but when I called today to ask a question about my card, being updated properly, I can’t say the same. The assistant manager, who refused to give me her name, completely hung up on me when she thought I said “I’ll deal with it later” and ended the call on me. Even if I were to have said that, that’s no way to treat a customer. Not to mention that I wasn’t even blaming/confronting towards her as I know she doesn’t make the rules. Furthermore, besides giving me an attitude and continuously interrupting me, she also failed to mention that I could call customer service without having to come in store to verify some information that I needed. Rude and unprofessional.
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August 2023 by Armando Huerta-Avila
New manager Torin is amazing. The man solved the issue I was having with my transaction. Highly recommend going here for your phone needs!
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August 2023 by JC L.
Per FCC if a company doesn't make an attempt to CORRECTLY port your phone to their service within 24 hours, they are breaking FCC rules. I've filed a complaint w them. Here's the long story: I called T-Mobile to start service with them. Previously Xfinity customer. The T-Mobile agent claimed I needed two temp numbers (1 for my iPhone 11 and 1 for my apple smartwatch 7) in order to start service using e-sim, before he can port in my number to my iPhone. Then, he told me he made a mistake and assigned my phone number to my watch and that my watch never needed a temp number (as I tried to tell him!!) because it's attached to my phone number. He escalated my issue. When escalations got on the phone and tried to help, I lost all cell service, so I drove to T-Mobile store in Mill Creek, WA. T-Mobile store clerk appeared high and was laughing at my situation and just blank stared at me half the time. I asked if she understood what I was saying, and she said "....yes...." And took my phone and randomly started clicking around and swiping. (Literally clicking through all my apps...!!!) I told her it's an e-sim and is it possible to call customer service to "delete" all previously messed up porting and phone number assignment issues so we can just use a regular SIM card for my phone. She didn't do that, but just simply jammed a new sim to my phone. And didn't acknowledge me when I told her she needed to call customer service (since I have no cell service) and get escalated to tier 3. She continued to ignore me until I flat out asked why she refuses and if she knows how to fix it? She admits she can't and I should just buy a new phone. She asked me to buy a new phone THREE different times with no attempt to call T-Mobile customer service. Finally, she (maybe) calls them (I can't guarantee since it seems she got suddenly disconnected at various points and was chitchatting saying things that had nothing to do with my phone.) When she got off phone she said it'll take up to a week for my phone to port to my SIM. At this point my phone was glitching out like crazy thinking the temp phone was still my number. I had to beg a customer to give me address to nearest Xfinity so I can try to salvage and get my phone. I called T-Mobile again while at Xfinity parking lot trying to fix problem 1 last time, but they hung up on me after telling me they'll transfer me to escalations. So, I borrowed an employees phone to call Xfinity again so I can get my T-Mobile account number and transfer pin to hopefully transfer back to Xfinity using Xfinity sim. The T-Mobile rep that did answer this time told us that the T-Mobile store rep assigned my physical SIM to my WATCH!!!! He found a creative solution to give me my temp number back to my phone just so I can get text messages for confirmation pin in order for me to read those pins back to them before they can give me a transfer pin. 24 hours later and my sim still isn't activated w Xfinity but has been escalated to tier 3 issue. My phone number of 14 years and number I am actively using to apply for jobs and hear back from recruiters is now hanging in the ethers.
