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January 2024 by Heather O.
My reason for going with this pharmacy in particular is the hours in which they are open. I feel like that's such a great convenience for me as I'm never going off a set schedule, and you never know when you're going to need to go pick up that prescription at 830pm.. it's in a convenient location, also has a drive thru. Pharmacy staff are generally friendly and always knowledgeable. It is a bit awkward when im standing in line for pick up however, with my small child having to redirect their attention away from the various sexual health products the store sells. I mean, does it have to be in the one aisle people are for sure to stand in for at least a minute? sometimes 10 minutes? I mean, I'm all for the items as they are great. But would be nice if it could be somewhere else. might I suggest face wash?
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January 2024 by Jill C.
If there was an option for zero stars, I'd give this Rite Aid a zero. I've lived here for 20 years, and every time I use this pharmacy I'm annoyed. The last 3 times, I've waited over 24 hrs to pick up my medication--always needed asap--yet it as if they are waiting for me to pick it up before they begin to fill it. Each time, I'm told it'll be 45 min-1 hr before it's ready, and to 'have a seat and wait'. This is ridiculous and unacceptable, Yet the excessive waiting is always a constant. Also, even if I'm second in line, it's guaranteed that I'll wait at least 15-20 min before it's my turn. It's much worse if there is a line. I've waited an hour before, only being 4th in line. It never changes, After I pick up my scrip 'in 45 min-1 hr', I'm never coming back.
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December 2023 by rishi Thakur
I had a great experience at Safeway with the ladies who helped me cash out my Western Union transfer. They were helpful, efficient, and made the process easy. Highly recommended.
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November 2023 by Betty B.
I absolutely love this Rite Aid. They somehow manage to always have what I need or maybe don't need! Awesome. Associates nice and helpful plus store is always clean
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November 2023 by Josie N.
All the employees I interacted with have been amazing. Extremely friendly and helpful. They also don't force customer to use self checkout if they don't want to. I don't have a problem but I know some people don't want to use a machine.
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October 2023 by Tina S.
I do not recommend this Rite Aid pharmacy! They are rude and disrespectful to people! As for the store it's self service is nice and store is very clean.
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October 2023 by Ryan J.
I cannot believe the lack of basic customer service and rude behavior from the Pharmacist at this location in Mill Creek. The male pharmacist that worked this evening, 10.20.2023 is a rude and condescending ass. The pharmacy filled the incorrect dosage of my prescription and he refused to correct the error or even contact the Doctor to clarify the issue. I even presented screen shots from MyChart showing the correct dosage and when my physician refilled my script but he refused to assist me and waived me off. You would think after the large number of negative social media reviews of this locations pharmacy they would get a clue and provide basic customer service.
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October 2023 by Sharon C.
So I made appointments for both my son and myself to get our seasonal vaccines. A woman and her 2 kids showed up--hours early for their appointments and were seen before us. Get your crap together pharmacy staff--why have appointments when y'all aren't going to honor them anyway???? Skip this pharmacy experience.
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September 2023 by Jessica T.
Just came to add to the negative comments about the pharmacy staff being rude. I already shared my thoughts with corporate but these copy and paste apologizes from I'm assuming the manager is pathetic and clearly isn't doing a thing. I hate coming here. The fake nice until you actually have a question or concern is just BS. We can see through your fakeness you guys.
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July 2023 by Johanne P.
What does it qualify you to be a "pharmacist" at rite aid these days? We put our lives in your hands how many people have to tell you "you are not doing your job" when you don't explain medication properly. Our lives depend on it
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May 2023 by Christina J.
I came by this morning at 6:50am and realized they weren't open until 7am. I was on my way to work but I needed some medicine so I decided to wait. At 7:05am, they still weren't open, and finally the staff lady came up with her iced coffee, walked in, and locked the door her. Eventually I gave up on waiting because I'd be late for work. Pretty inconsiderate of other people's time. Just say you open at 8am.
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May 2023 by Emily F.
I have tried to give this pharmacy a chance so many times because it's close to where we're living currently. That being said, I would rather drive 45 minutes North to get my prescription, I don't give a flying fart in space about gas or dealing with traffic if it avoids having to talk to a couple of the pharmacy techs that work here. One that stands out for me, is not once, but two times now being told that my ADHD medication (which is a controlled substance and I get that), isn't in stock. The shortage, I'm well aware of. It's the rudeness and incompetence of being told, "we don't have that medication for you, you should call your doctor and have your medication changed." MA'AM. Idk what bag of rocks you got hit upside the head of with this morning, but that's not how *my* medication works. Oh YES, I will call my doctor and tell him the pharmacy is out of stock and to just change my stimulants--that we have carefully adjusted dosages and such over a long period of time--to a new one! Because Vivanyse is the same as Dextroamp/Adderall, and does the same for everyone, right? Or what about Wellbutrin? They're all the same, yeah? Good grief. I can't believe someone in a pharmacy would just tell someone "we don't have it, change your medication to something else." WTF. An entire idiot. I only come here if I'm desperate to see if they have my medications so I can try to stay on schedule. Fun fact, I've been on my medication for a year now, and EVERY single month I am ripped off of my meds for 2 weeks (after I finally readjust to my meds again after being off of it suddenly from the previous month refill issue, and have had to go through the extreme cycle of sleeping, binging, anxiety, depression, and hell that comes from withdrawing from my meds) due to dealing with them or my insurance. Usually the pharmacy though. I can't even tell you how many times I've had to call my doctors office after they tell me they don't have it, just for the care team to put in an urgent order for my medication. You know what happens when the doctor puts in an urgent order? They *miraculously* have it ready within 2 hours. Wow, imagine that. Another fun fact: just because your customer is prescribed a category 2 controlled substance for the chemical imbalance in their brain, does not automatically make them a junkie that you have to withhold their meds from. This girl forgets to take them when I do have them, heck, I take my XRs and take a nap no problem. Needless to say, there's a few employees here (not all of them) that are incredibly rude and shouldn't just be telling customers that they "need to change their meds" nor put them through the ringer because they raise their eyebrows over what kind of medication it is.
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September 2022 by Nadia K.
I walked in to get photo taken. There were only 1 customer waiting in line with 1 cashier helping her. I went straight to photo center to wait for her. But customers came in the line. However she did not say or do anything to me like nothing at all. Another worker came to help her. As she go next to me, she did ask what i need and told me that there is no one can take photo.
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June 2022 by Katy S.
I went to the pharmacy drive through to get my scheduled Covid test. Understandably I had to wait for the cars ahead of me to be taken care of. I had no problem with that whatsoever. When I got to the window I was handed off to a pharmacist that took a while and then was handed the test. He told me to drive in to the parking lot and complete the test and then drop it back off. That is ridiculous because my test was scheduled and according to the directions they had posted you are supposed to swab each nostril for 15 seconds. So basically they couldn't be bothered to wait the 30 or so seconds for me to complete it. After I was done I got back in line and noticed the second lane was empty and for drop-offs only. I placed my sample in the container and sent it to the counter via the vacuum tube. When the Rite Aid rep received it she roller her eyes, gave a huge sigh, and turned to her coworkers with a look of exasperation. Then she turned back to me and said I was supposed to go back in the first line to drop it off. I explained to her I wasn't told which line I was supposed to drop it off at and the 2nd lane said "drop-offs" only. She gave me another exasperated look and sent my test back to me. I then had to wait again for several cars to complete their transactions only to have the pharmacist come back to the window and tell me to place the test in the tray. That was it. You'd think it would make sense for them to take it in their vacuum tube since it said for "drop-offs" only and the pharmacist only needed to ask me to place it in the tray. What was supposed to take 5 minutes turned in to an hour long process. Horrible customer service and extremely disrespectful. I usually don't take time to write reviews like this but this was the worst experience I have had in quite some time. I won't describe or name the Rite Aid rep for privacy but my visit was on 6/14/22 at 2:15 pm. Hopefully that narrows it down for Rite Aid to address this with their unprofessional employee. P.S. I wrote this while I was waiting in line the second time to drop off my test. Super awesome use of my time. I'm sure I'll get my test results next year with the way they handle business.
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September 2021 by Kirk C.
Who says "you can find good help" at store any more? Laura at this Mill Creek Rite Aid was SUPER helpful. She was not available to help locating merchandise but also very knowledge in product history. Laura has given hope to the today's brick-n-mortar retail. Keep it up