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January 2025 by Sarah Bell
Irish helped right away I got a new modem for my internet they were awesome thank you
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December 2024 by Matt Rossow
I was defrauded from this store by an employee. He signed us up for lines of mobile that we didn’t ask for and lied to us about the details of our bill. I have spent weeks and countless hours trying to resolve this. Scam artists.
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December 2024 by Carole Hare
The assistant was very helpful and informative. He answered all my questions about moving and gave me some extra tips to make it easier. Great customer service at Xfinity near Amazon Go in Mill Creek this morning!
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November 2024 by Jeremy Kuehl
I had good experience shout-out Cory
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November 2024 by Caleb Barnes
I was in the store for a total of an hour, went in there only requesting internet. 3 times I was asked about setting up a phone plan, each time I declined. Specifying I was only there to start and pick up internet. A "system error" occurred that resulted in me waiting around while they figured out what was going on. After an hour they said everything was fine and proceeded with getting me the internet I requested. I left the store and a month later after receiving my internet I find that there is a iPhone 13 cell line added to my account with a bill of $70. I don't own a iPhone. Upon seeing this I went to a different store to explain the situation. The friendly staff there corrected the issue and apologized for the actions of the staff located here. From their pov looking into the incident, that "system error" was the staff adding the phone line to my account without my knowledge and afterwards quickly setting up the internet. That is fraud. Completely unacceptable behavior from the staff from this store. Watch out.
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October 2024 by Toni Spectacular
I switched WiFi companies because the cost doubled after two years. My cell service was also with Xfinity. But when my cell phone started malfunctioning the Xfinity reps told me that they were not able to help me with a new cell phone because I’m no longer a WiFi customer. So, I switched to Verizon because they offered me a free IPhone 15 for using their cell service.
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September 2024 by Tal-Lim Kapelak
Staff either doesn't appear to understand their own mobile plans, needs more work at understanding what is being asked for, or are so intent on upselling that they will take advantage of customers
The actual quality and friendliness of the staff was no issue, but I wound up having to pay an additional $35 a month for a mobile plan that I clearly didn't need
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August 2024 by Jon Petursson
Quick and easy.
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June 2024 by Rafael Tovar
Group of really good people. Definitely come take care of any Xfinity needs here. They will not disappoint. Appreciate you guys for making my transition flawless.
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May 2024 by Ginny Kynaston
Waste of my time
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May 2024 by Rick Sanchez
In and out quick but accidentally deactivated the wrong box? Staff was nice.
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May 2024 by Juan Hernandez
I was a Xfinity customer. I never went to an Xfinity store until last week to cancel my contract. The people in the Mill Creek 134th street store are amazing. The person I dealt with his name is Alon. Great guy and very helpful. Asked the proper questions and did not push me to try and renew again. I mentioned that I was moving to a place where there is already Internet available. Then a few days later I came back to return my Xfinity equipment and he quickly got me sorted out and on my way. Very friendly guy with very friendly staff. From now on if I ever get Internet on my own I am coming to this store and deal with these guys.
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May 2024 by Scott Dallman
They didn't have ANYTHING I seeded. And the wait time horrible. They move to SLOWLY.
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March 2024 by Gi Picc
Going to the Mill Creek Xfinity location is probably the best customer-service experience I have ever had! When I walked in, they jumped up and immediately started helping me exchange my old modem. I was literally in and out in less than 5 minutes. AMAZING ?
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March 2024 by Carol Holland Real Estate
Terrible service; the young people there need more schooling on Xfinity!
