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November 2023 by arpit raval
Very very rude customer service. They ganged up and pretended that I am the one rude. I have been Xfinity customer since more than 10 years and so far without a doubt this is the worst store I have ever been to.
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October 2023 by Robin Poirier
There is no local phone for Xfinity Comcast it refers only to a 1-800 number which is a bunch of rhetoric and of no use whatsoever this internet service is bogus and all it cares about is collecting their fees and not helping with genuine problems from the customer going from ziply fiber internet to Xfinity was the biggest mistake I ever made I should have stayed with ziply fiber. I am returning their router modem with great satisfaction and relief of having to be an ex customer of Xfinity Comcast Yahoo!! Ziply internet services here I come and I encourage anyone out there to go with ziply fiber fiber .
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October 2023 by Beth Bullock
They made everything so easy! Highly recommend this location!
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October 2023 by Mary Oyler
All your services on the phone relate to PAY. i just need a remote.
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September 2023 by Happy Soul
The worst store ever. They've put kids to manage the store. They don't know anything and they answer, we're not the right people to answer on this for everything. People who manage the store are quite rude. I would strongly never ever recommend this store for anything.
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August 2023 by JT
The worst customer experience ever. 25+ minutes with sales to get just internet access. The sales guy in India tried selling me a ton of other junk when at the very start of the conversation I said "I only want 1GB of internet and nothing else". He forced me to listen to a ~10 minute automated message that was supposed to recap my order, but it just tried to sell me something else. I called Zipply fiber, spoke to someone in the states, order done in 5 minutes, and much faster speeds for less $$$.
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August 2023 by Eddie Eimicke
Very great service and knowledgeable
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July 2023 by Dhruv Bansal
The store is poorly managed at best. Does not help them that the teams online and in-store are not aligned. The store team does not have access to the same system and hence the information given in store is vastly different from support agents online, and customer suffers. Twice this store employees have put in wrong orders and lead to time wastage and frustrations
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May 2023 by Mike Gregory
The best Xfinity store in Washington! Never a line and the employees are super knowledgeable and helpful! Highly recommend visiting this location! Located directly across from Amazon Go!
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March 2023 by Dimple Varma
They establish a lot of dominance in any community and is very expensive for the type of internet speed they provide. It’s ultra slow and would not recommend if you have any option not to chose xfinity.
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March 2023 by Leaphy Ieng
I was so disappointed that customer service was so poor today.
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February 2023 by Jennifer Hedrick
This is a new store, so I got in and out quickly! I ordered new Xfinity service and opted to pick up my new equipment instead of waiting for it to be delivered. There was no waiting in line!! Very nice and clean store.
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February 2023 by Nit G (astra)
Very disappointed with the customer service in the store yesterday. Looks like all the employee are all new people having zero knowledge, I should have saved my trip by calling customer service who are more knowledgeable. Xfinity please add some experience people in the store who can help customers.
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February 2023 by Kevin Bell
Naudine was great help, staff was was super friendly as well!!
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January 2023 by Naudine Miller
Great service!
