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April 2024 by Cierra Girdy
I’ve been with AT&T for a little over 2 years. I went to the Monroe,WA location to purchase a new phone for my fiance and add to my service. I purchased earbuds and a phone case on top of the Samsung S24. Spent <45 mini in the store was under the impression that when I walked out, my new device would be working. “Sim is not connected to a phone number” 8 hours (the length of my finances work shift) go by and the phone is still not activated and/or a part of my account. I spent a total of 1 hour going through the automated phone service and having customer service complete the activation for me.
I called the store manager approx 5:30p and he told me that they inform the customer to do the activation at home because it may take 2-3 hours. I was never led to believe that was the case. As far as I was concerned I had a brand new S24 I could use with my earbuds I just got right when I stepped out the door.
I did the best customer service experience at this location. Will be calling directly online for help
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December 2023 by Elle Frederiksen
It feels like the goal of this particular store is to get out of helping/providing customer service.I'll note that we've been AT&T customers since before they were AT&T, probably about 16 years. We moved, making this location our closest store, and only one time in the last two years have we walked out with good customer service.We've ended up driving 30 minutes away to another location that provided the help we need.Today was the last straw to earn this review.I went in to address that my phone has been dropping calls, only makes emergency calls, doesn't text, it essentially does not do what phone should do. This phone is right at a year old. Zero physical damage, and the third time in a row phone has just quit working service wise. I was told to call Samsung and try to get a warranty replacement, even though it was outside the warranty window. I asked about insurance, which we pay for and the associate seemed less than interested in helping with that process. I brought up additional solutions that the associate did not offer, instead suggested I only had two options, which was insurance or a phone pay off and take my business elsewhere. We have next up, which I brought up paying and taking and early upgrade, if the issue is the phone. I got a "yea you could do that, and turn over your other phone now" (The phone is saying no data and not backing up, I'd lose everything)- but ultimately suggested calling Samsung, making the service issues not an AT&T problem. While the phone does have a battery issue (slow charge and low hold), and doing so may result in a new phone, my lack of service, which effects my job is the bigger issue and essentially not addressed, no trouble shooting, not even a "let me dig into that for you."I'd assume this person's hands were tied and they'd done what they could do, if I hadn't gone to a further away location and been helped appropriately. This was not the first experience of this sort with this associate. At the end of the day, I'd be revisiting training at this location, in the least.
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September 2023 by Matt Ramirez
These place is a scam. I was with Crystal S who reviewed 4 months ago. She emailed the contact that you guys said would take care of it. It's been 4 months with no replies on anything getting taken care of. Obviously they just replied to review to make themselves look good
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September 2023 by Valerie K
We show up at 5:25pm on a Tuesday and they are closed. No note on the door nothing. Hours are until 8pm Monday through Friday
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September 2023 by Jorge Ulises Rosas Vazquez
Excellent customer service, good attention.
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September 2023 by Gypsy Spring
Orphae, who helped me at the Monroe ATT store, was beyond helpful and nice. Highly recommend this store
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August 2023 by Cheryl Donkelaar
I had a great time getting myflip phone at the Monroe AT&T store. Great service from Tyler, and got out of the store quickly. ?
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August 2023 by Jennifer Stumbaugh
Tyler was awesome he totally helped me out!!!
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August 2023 by Aaron Kyle
Tyler and Ophae were very helpful and professional
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August 2023 by Cindy Praye
Tyler was so helpful and funny and a pleasure to work with
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August 2023 by Alan Chang
Tyler took care of me all the way and I couldn’t be happier with the service I received!!!
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August 2023 by Cindy Howard
Hugo has great customer service skills and was very knowledgeable.
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July 2023 by Maurene Belyea
2 very nice guys were helping me get my new iphone14. They were both very kind and helpful. Christian was the one that was helping me directly and Tyler (I think that was his name) was the other. Excellent customer service!
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July 2023 by Amylicious
I wish I would have got the guy's name who helped us out because he was extremely helpful, very informative and friendly. We were there for quite a while, and it didn't even seem like it was a big deal. We were definitely satisfied with the service we got even though we walked out without a phone.
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July 2023 by adrian .Sandez
Tyler was awesome super helpful & friendly probably the best interaction I've had at any cell phone store!
