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December 2023 by Elle Frederiksen
It feels like the goal of this particular store is to get out of helping/providing customer service.I'll note that we've been AT&T customers since before they were AT&T, probably about 16 years. We moved, making this location our closest store, and only one time in the last two years have we walked out with good customer service.We've ended up driving 30 minutes away to another location that provided the help we need.Today was the last straw to earn this review.I went in to address that my phone has been dropping calls, only makes emergency calls, doesn't text, it essentially does not do what phone should do. This phone is right at a year old. Zero physical damage, and the third time in a row phone has just quit working service wise. I was told to call Samsung and try to get a warranty replacement, even though it was outside the warranty window. I asked about insurance, which we pay for and the associate seemed less than interested in helping with that process. I brought up additional solutions that the associate did not offer, instead suggested I only had two options, which was insurance or a phone pay off and take my business elsewhere. We have next up, which I brought up paying and taking and early upgrade, if the issue is the phone. I got a "yea you could do that, and turn over your other phone now" (The phone is saying no data and not backing up, I'd lose everything)- but ultimately suggested calling Samsung, making the service issues not an AT&T problem. While the phone does have a battery issue (slow charge and low hold), and doing so may result in a new phone, my lack of service, which effects my job is the bigger issue and essentially not addressed, no trouble shooting, not even a "let me dig into that for you."I'd assume this person's hands were tied and they'd done what they could do, if I hadn't gone to a further away location and been helped appropriately. This was not the first experience of this sort with this associate. At the end of the day, I'd be revisiting training at this location, in the least.
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September 2023 by Matt Ramirez
These place is a scam. I was with Crystal S who reviewed 4 months ago. She emailed the contact that you guys said would take care of it. It's been 4 months with no replies on anything getting taken care of. Obviously they just replied to review to make themselves look good
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September 2023 by Valerie K
We show up at 5:25pm on a Tuesday and they are closed. No note on the door nothing. Hours are until 8pm Monday through Friday
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August 2023 by Cheryl Donkelaar
I had a great time getting myflip phone at the Monroe AT&T store. Great service from Tyler, and got out of the store quickly. ?
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July 2023 by Maurene Belyea
2 very nice guys were helping me get my new iphone14. They were both very kind and helpful. Christian was the one that was helping me directly and Tyler (I think that was his name) was the other. Excellent customer service!
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July 2023 by Amylicious
I wish I would have got the guy's name who helped us out because he was extremely helpful, very informative and friendly. We were there for quite a while, and it didn't even seem like it was a big deal. We were definitely satisfied with the service we got even though we walked out without a phone.
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July 2023 by adrian .Sandez
Tyler was awesome super helpful & friendly probably the best interaction I've had at any cell phone store!
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July 2023 by Huai-Che Ko
Tyler has done a great job helping me set up service on my new phone.
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May 2023 by Crystal Spurrier
Went in and got convinced by sales person to upgrade my daughter's phone. The sales person looked over old phone and said we would get $800 off new phone on trade in. So we did it. We had to transfer info so took it home. NOTHING DIFFERENT was done to phone when we came in a they decided the they would actually only give $350 off for phone due to some scratches they saw in first place. Talk about bait and switch. We will be going to corporate with this if not made right
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April 2023 by Michael McMahill
I was third in line and Tyler greeted me and my family as well as the next customer that came in. He was quick and precise with each person. When it came to us he was friendly and knew what he was doing. He explained every promotion to me that would help us out. It was a great experience!!!
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January 2023 by Ali Pellham
The Monroe AT&T store is the only location I will go to when I need assistance with my phone plan. Tyler and the staff are helpful, upbeat and knowledgeable. From the moment you walk into the store they make customers feel welcome and are so patient when answering my questions. Thank you Tyler and staff for your great customer service! Keep up the great work! :-)
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October 2022 by Colette Campbell
Went in to do 2 upgrades on my account. Tyler did a great job explaining all fees and how the credit would work on their phone trade in. Would highly recommend Tyler at ATT. Thanks ?
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September 2022 by Doug Duncan
It was absolutely great. In a crisis. They figured what I needed and made sure all my needs were met. Thank them for all they did out of the ordinarily.
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July 2022 by Rosangela Oliveira
They went Above & Beyond, we had a very good conversation while we were waiting, they help us set up the phones, they are awesome Tyler and Hugo!!!
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June 2022 by tony5150tm
Had a great experience working with Nick at this location. He answered all my questions over the phone before I came in. Then he helped me pick and setup my new phone. While waiting to transfer all my data, which can take a while, both Nick and Hugo took the time to chat and keep me company while we waited for everything to transfer. Both these gentleman went above and beyond to give me a great customer service experience.
