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February 2024 by Chasity Shorter
Good location. Quiet. Clean. Not really busy Friendly staff, although even with a late check out housekeeping and maintenance come pounding on the door for whatever reason.
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February 2024 by Joyce Jackson
Perfect for our cross country family
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February 2024 by Paul B.
This hotel is an excellent family-owned business. I checked my visually impaired sister in for 2 nights; we didn't have a reservation. We had no notice we would need his room and hoped they had one available when I pulled in. The front counter person listened and took care of us. She told us that if my sister needed ANYTHING, all she needed to do was ask. As I walked to my car, the Owner / General manager came out and told me, "his family would take care of the family" and that I did not need to worry about her. This kind man and his staff were exactly what I needed at the moment. This place is clean, the best place to stay if you are in the area, it is quiet, and every staff member is kind and helpful. This is the place to stay if you are in the area.
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February 2024 by Courtney S
ETA yes I absolutely stayed at this hotel in summer 2023. The reservation is under my maiden name but for my security I won't be posting it here. The gaslighting is about on par for my experience since it happened at the location too.The first room we we checked into had an overwhelming smell of marijuana. They claimed to not have any other rooms available to move us to, but ended up finding a new room later. They said that no one that works there smokes marijuana so it couldn't be that that I was smelling. But we stayed several nights, and each night, the entire hotel would absolutely reek of marijuana. The whole experience was terrible, and the way they acted was an absolute disgrace to the Best Western brand.
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February 2024 by Floyd fender
Really loved this hotel and the location! Very clean and great price with friendly staff.Rooms: Clean and spacious!!Walkability: Several restaurants within walking distance!!Food & drinks: Great breakfast that was included in the price of our room!!Noteworthy details: Staff was extremely nice and helpful!! Great people to meet and to deal with!!
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February 2024 by Colleen Hart
Very clean, comfortable beds, and the staff is fantastic. Own very involved and really does everything to make you feel at home. Will definitely stay again.
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February 2024 by Katie
I stayed here due to proximity to work. I stayed about 2 months and they raised my rate from 120 before taxes to 250 for the weekend nights so I was packing up my belongs to move to another hotel for the weekends so unpack again at the other hotel the pack up from other hotel back to this hotel to unpack my car for the 4th time each weekend . One day they came to my room and asked me to leave. In total I think I gave them about $8,600 of my business for those 2 months. I am a travel nurse and it was exhausting to have to move constantly.. I didn't accept extra shifts due to my having to be constantly moving. That was was the main reason for my complaint, there were many other issues that I won't go into such as smells, cleanliness, dated and worn carpet, furniture etc... construction... not sure how they can sleep at night.. oh and the owner would taunt me by asking me why I was leaving and laughing at the same time when I came back schlepping my suite cases in, he would say welcome back with a big grin face. There was one very nice front desk person. This was a year ago I think her name was Danielle. Not sure how a run down best Western can command those rates but I guess lack of supply is on their side! Another review mentioned what psychos the owners/managers are.. I agree, there definitely something sick about the two faces you get. Alex would make comments like "you don't need makeup , so beautiful you are" if I came down with out hair done or makeup on..to purchase a snack or to send a fax, ( no business office or even a printer for guests- everything broke). Twisted! In the word of yet another reviewer the Worst Western !
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February 2024 by James Haw
Kicked out because their TV wouldn't turn on, I asked them nicely to fix it, and they kicked me out with my baby and dog that just had surgery. For letting them know their TV would not turn on, the manager, who had worked for more than 24 hours while I was there, displayed very poor hygiene and was rude. They called the police on me and wouldn't let me enter the building to get my child after I was kicked out. The police had to intervene to allow me entry. This is completely unacceptable. Avoid this best western at all costs!Noteworthy details: Will kick family with baby out during winter emergencies, management likely using drugs to work longer hours
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February 2024 by Andrew Lamond
Sensational service from the whole team, ladies at the desk looked after my family during an ice storm and manager Alex looked after my truck full of tools when I got in from a construction projectSafety: Good lighting and truck accommodation.
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January 2024 by Dutch T.
I stay there on business the staff and owners are very hands on and friendly . Experience is generally good . I stay in room 218 last week There was a vacuum going at 6AM I think above me hard to tell if above or next to me . When the Vacuum stop a big dig started to bark I was waking up anyway but I thought this was odd . Apparently they have longer term residences at the facility .
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January 2024 by James H.
Kicked out because their TV wouldn't turn on, I asked them nicely to fix it, and they kicked me out with my baby and dog that just had surgery. For letting them know their TV would not turn on, the manager, who had worked for more than 24 hours while I was there, displayed very poor hygiene and was rude. They called the police on me and wouldn't let me enter the building to get my child after I was kicked out. The police had to intervene to allow me entry. This is completely unacceptable. Avoid at all costs!
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January 2024 by Courtney C.
Below is (most of) the letter I sent to Best Western Corporate about this hotel. TL/DR: The hotel reeks of marijuana and they will gaslight and lie about it. The way they acted was an absolute disgrace to the Best Western brand. At around 9:00 the morning of our arrival, we received a call from the hotel to ask if we were still planning to stay with them. Of course, we said yes and that we were still driving; it was well before check in. We were then asked if we needed the room type that we had booked (2 queen) or if we could make do with a different bed configuration. We let them know that my husband and I would like at least 2 beds for ourselves and our 2 kids, but could maybe make a 1 king work, and of course 3 beds would be even better. After hanging up, we discussed how we found this call to be a bit odd since check-in isn't until much later in the afternoon. Upon our arrival around 4:00 in the afternoon, we received our keys and went straight to the room as we needed to quickly get ready for an event that was happening that evening. As soon as we opened the door, we were struck with an overwhelming smell of marijuana. My husband immediately went to the front desk to complain and see if we could be moved to a new room. Both a housekeeper and the woman working at the front desk came back to the room to spray cleaning solution on the carpet and provide us with an air freshener. They both claimed to not smell anything and insisted it was the smell of their cleaning solution. They even called over a third housekeeper who said she didn't smell anything. Given that my in-laws were staying at the same hotel, I visited their room and found that their room had no odor. I am very sensitive to the smell of tobacco and marijuana and know that I can't stay in the room we were assigned. In addition, I didn't want my toddler and baby to be in the room either for their health. I went to the front desk this time and was confronted by who I assumed was the manager. Both he and the front desk attendant insisted that they didn't have any other rooms available. However, I did note that they had many sheets of paper laid out on the desk for people who hadn't arrived yet. I was told these rooms were already assigned and that they can't be re-assigned and given to us instead. I remembered the strange call from earlier in the morning and I realized that it was possible they had checked someone else into that room who had complained and was switched, and we were then assigned that room. They continued to insist my family couldn't be moved. I let them know that I had visited my in-law's room too and found there was no smell, so it was clearly marijuana in that specific room. The manager insisted that this was a non-smoking hotel and that no one on their staff smoked marijuana, although I'm not sure how they could be certain of that given that personal use of marijuana is legal in Washington, and they would have to drug test their employees regularly which is unlikely. He also stated that if the housekeepers identified a smoke smell when they were in a room, they immediately reported it and the guest was charged for smoking. Eventually, the manager said that he might have a room we could move to for one night but they'd have to move us again for the remaining nights of our stay. I stated that I would be ok with that because I did not want to be in that room. The manager then said he didn't really want to do that from a customer service experience perspective (which is odd given the whole situation) and all that he could do was use neutralizing fans to try to remove the smell. At this point, my family needs to get ready to leave for the event. I unenthusiastically agreed to trying the fans and let him know that we'd be out for most of the evening so they could run. As I was leaving to return to the room, the manager and two other employees went into the back office and began whispering. After I had started walking down the hall, I turned back to the front desk to ask an unrelated
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December 2023 by Dustin Speer
I absolutely loved my stay. The rooms were clean and the beds are so comfortable I slept like a baby. The staff makes sure all my needs are met and the owners made sure I felt welcomed and enjoyed my stay. Best hotel in Monroe hands down! I'll definitely recommend best western. Plus the breakfast had so many options I was surprised. Usually hotel breakfast is simple but they had everything and more! Everything is in walking distance also, from restaurants, gas stations, and shops that have anything you might need on your trip or stay.
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December 2023 by Tauna Rennie
I was quoted 1 rate for my Dad's Christmas stay. He arrives 12/22 and planned to depart 12/26. I called and the woman said my rate was $148.97 period. I was NOT told at anytime during our conversation that the weekend rate would be $161 and $158 dollars and that only Monday and Tuesday would be the quoted rate. When I reviewed my email and saw the discrepancy, I emailed them right back - and was told oh that was the other lady, she isn't here - this is the rate. ?? So while running errands for Christmas I stopped in to explain and straighten it out -I encountered the 2 rudest people running a hotel - I have no idea where the "friendly staff" went. The manager was rude and condescending and the lady with the long hair and accent just acts like she doesn't understand the language. I was treated so poorly, and made to feel like I made the mistake, which I didn't. I was only quoted 1 price, that should have been my price.So if you are dealing with these people, do it online and get it in writing - because if you have a conversation with a person onsite, they will make the reservation for whatever they want, they won't fix it, they will blame it on each other - and guess what - you are stuck.I suggest going 1/2 a block east to the Holiday Inn, where they truly do have "friendly, honest" people, and book your room there for a consistent single-price & lower rate. Pool, hot tub, and breakfast. You are only missing out on the rude, condescending liars here at the "Worst Western of Monroe".No one in the service industry should behave like they did.
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December 2023 by Tauna R.
I was quoted 1 rate for my Dad's Christmas stay. He arrives 12/22 and planned to depart 12/26. I called and the woman said my rate was $148.97 period. I was NOT told at anytime during our conversation that the weekend rate would be $161 and $158 dollars and that only Monday and Tuesday would be the quoted rate. When I reviewed my email and saw the discrepancy, I emailed them right back - and was told oh that was the other lady, she isn't here - this is the rate. ?? So while running errands for Christmas I stopped in to explain and straighten it out - I encountered the 2 rudest people running a hotel - I have no idea where the "friendly staff" went. The manager was rude and condescending and the lady with the long hair and accent just acts like she doesn't understand the language. I was treated so poorly, and made to feel like I made the mistake, which I didn't. I was only quoted 1 price, that should have been my price. So if you are dealing with these people, do it online and get it in writing - because if you have a conversation with a person onsite, they will make the reservation for whatever they want, they won't fix it, they will blame it on each other - and guess what - you are stuck. I suggest going 1/2 a block east to the Holiday Inn, where they truly do have "friendly, honest" people, and book your room there for a consistent single-price & lower rate. Pool, hot tub, and breakfast. You are only missing out on the rude, condescending liars here at the "Worst Western of Monroe". No one in the service industry should behave like they did.
