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August 2023 by Henry Crawford
I opened a checking account, but did not get the new account awards as the banker promised.
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July 2023 by Anitha kongsayasak (And ALL RELATIVES .)
Legally ECONOMICS and economy with governments of all Washington state. All USA. All asia. ALL around the world community county. PEACE. FRIENDLY. LOVELY. SOLVING THE PROBLEMS OF LIFE. AND more...MORE......MORE......MORE...Thank you so much. TRULY LOVELY FROM MR ANITHA KONGSAYASAK (ed) OR ED HUMAN NASA #2 AND ALL RELATIVES. ALL REALLY TEAMWORKS. LOVE.
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June 2023 by Jack Williams
I opened a checking account, but did not get the new account awards as the banker promised.
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May 2023 by Jack Wang
I opened a checking account, but did not get the new account awards as the banker promised.
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May 2023 by Anthony Princesa
Ben was very helpful with opening a new checking account with me. He patiently and thoroughly answered all of my questions through the whole process of setting it up. The staff upfront were also friendly and helpful as well. I strongly recommend Ben to help you out with any questions that you may have! Thanks Ben!
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November 2022 by Mark
Great benefits for military, much better than any other bank. Always friendly and helpful
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October 2022 by Dheeraj Nagpal
Always a breeze to get the work done here.
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July 2022 by Margaret J.
I had an estate account that had concluded, but I was missing one piece of paper to close it, so left it alone for nearly a year, not paying any attention to it. I check back nearly a year later and they have suddenly started charging the account a service fee, leaving me with half of my balance than when I started. I made an appointment immediately to close the account, and sort out why I had been charged monthly fees when I was told that the account wouldn't be charged fees by two tellers, I never received any notification of the fee starting, and I have several other Chase accounts, in excellent standing for years and years... so why charge me on this account? I sat down with Benjamin who disregarded all of my concerns about not being notified, or being told that it was a fee free account by other employees, or that I am a customer of chase on other accounts, and he just kept trying to make petty small talk while seeing if he could reverse any of them. "Nope couldn't do it, but maybe I can do the last month or two... There you go. I mean you want that right? I can take it back!" (I wanted to walk out I was so pissed that he joked about taking the 1/10th he was going to refund, and take it back.) He refunded me $24 of the $200+ they took in fees. Is it my job to have to advocate for myself at this bank? I should have told him to get me in touch with someone that could gets all those fees refunded. I felt so disrespected by the jokes or whatever Benjamin thought he was doing. I'm going to be cancelling my other accounts and credit cards. I don't want to be associated with this business.
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December 2021 by Josh Vaaga
Needed the services of a Notary, needed one page signed. Despite having two notaries working, they both said they were too busy and I’d have to schedule an appointment for another day. Only a few customers in the branch and I’d already waited 10 minutes. Certainly seemed like their customer service could have been better.
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November 2021 by Hollylujah
Everyone I've ever had the pleasure talking to here have been very helpful with solving my issues. Karina especially has my favor :)
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February 2020 by Mr. Rivas
Very rude almost prejudice young lady at the front desk today at the monroe branch.Went in to inquire about opening a business account only to be informed by first her facial expression and then her quick response that I would not be getting any help with my request because they where to busy to help me at least for a few days. I could already feel i would not be getting any help before even speaking with this very rude almost prejudice young lady employee. If I was white I may have been treated right by this "employee "
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February 2020 by Christiana A
Thank you Kelsey M! You made getting a credit card breeze for me!! I was nervous going into things never having built credit or had a line of credit. I am happy with my card, decision and chase. I love all the benefits and perks!!
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October 2019 by Karma C.
It's seem's like all the employees are very friendly, professional and welcoming. I have always been provided the help I need. I would recommend banking here.
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September 2018 by Kanoe P.
Had to make an appt to see someone to open acct. they had only 3 workers there. And the acct person is fully booked. They don't have a restroom they said go to fredmeyers. Decided to look into another bank. The $250 they would give is not worth it.
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August 2018 by Carol Bulas
I was initially EXTREMELY impressed when I walked in and the person who had opened my business account at least a year prior, recognized my voice when I spoke. He immediately knew my name! Ever since, I have noticed GREAT customer service. The only thing that I do NOT like about this branch is the new remodel. It feels very cold and impersonal now. I guess it is better to discourage crime, with the extreme openness, but it sure doesn't feel good to walk in anymore.
