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November 2023 by Noah B.
$45 oil change in 2023. Called the day before and they let me drop off my car the very next day. Picked it up after work. Price is great, they work with short notice, polite service. They even cleaned off my battery connectors just because
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November 2023 by David Peterson
So awesome to see honest people are still around, there also fast with repairs. Would recommend.
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October 2023 by Morgan W
I had a great experience here, never had a flat tire before and they patched it up. very chill and kind people ?
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September 2023 by Adam Sladek
Great service, professional and knowledgeable. This is the only shop I let work on my truck.
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August 2023 by Christina Chenoweth
Awesome customer service at Courtesy Automotive Repair. What I really thought was super awesome was the fact that I wasn't treated like I was an inferior species. Which most auto shops I have been to do exactly that. That is one of the reasons I do most all of my work on my vehicles myself. I am not a mechanic but I am smart, I love learning new things, and don't mind putting in the work. This time it was my father's pickup added to that, I am in a situation where I just didn't have the time or place to give it my full attention. They found the problem quickly and what I thought would be 400-500$ turned out to be less than 200$. So very happy! Thanks guys you super rocked!!!
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August 2023 by Jeff Grosjean
My wife and I have been loyal customers of Courtesy Automotive &Tire for 10+ years. Never had any issues until the last three times that we’ve asked to get an oil change. Each time George was not his normal friendly self, leaning towards being combatively rude.while making it abundantly clear that they would not be able to get us for at least a week or more. Not sure what happened especially when we were loyal customers during the 3 year height of COVID when Courtesy was not very busy. In the past George would always go out of his way to get us in right away.Needless to say, unfortunately my wife and I will no longer be bringing our business to Courtesy Tire and Automotive of Monroe.
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August 2023 by Dusty Dionne
THIS REVIEW TALKS ABOUT FRAUD:It is with a heavy heart that I have to make this review. I HATE making negative reviews. For the most part Courtesy Automotive & Tire has a great reputation on Google and Facebook. That is why I went to them when my tires were squealing to get the breaks changed. After dropping the car off we were told they couldn't fix anything because the squealing was from the juice they put on the roads in winter, and that it would wear off. 9 months we drove on them, waiting for them to get quieter. They never did.Now that takes us to 3 weeks ago. We are getting ready to go to Chicago for a work conference and wanted the car looked over to make sure it was safe. We went to Courtesy Automotive & Tire. After a one hour diagnostic we were told, "You aren't going anywhere in that car the way it is. The real differential is shot". He then quoted us just under $4000 for the repair.Needless to say we went to get another quote. My father raised me around cars, and I know that a differential starts to grind and make noise before it goes. Especially if it is "shot". So we took it to Candido's. Candido's looked it over and came back with a diagnosis that blackened both of Courtesy's eyes for me:They said it would be $900 to replace the rotors that had been eaten away by the bad brakes we had tried to get fixed 9 months ago, and a tune up.I went with Candido's. After the repair I asked them if they would feel safe taking the car to Chicago. They said "Absolutely". I asked if they had checked the rear differential in their original diagnostic. They said "Absolutely. You can hear it grinding when it starts to go."So we drove to Chicago. Drove all around Chicago shuttling people to and from the conference, and then drove home. All in all around 4k miles.The car made it wonderfully, and the rear differential never had a single hiccup.I know 100% that Courtesy Tire and Automotive tried to scam us. Have they tried to scam others? Do they find the $900 repair, tell the people it is actually a $4000 fix and then fix the $900 fix and pocket the $3100? I cant say they didn't, at this point, and so I will be going to Candido's from now on.
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August 2023 by c
Had to have my car towed in with a suspension problem, which they fixed in a day. However they then took it upon themselves to also change the oil, which we didn't ask for in any way, then charged us over $100 just for the oil change.
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August 2023 by Krystina S.
They'll probably get the work done, but only after the old cranky dude behind the counter tells you he doesn't want to work on your car and that your warranty is a "pain in the ass". Definitely do not take these people a Mini or you'll hear all about it. What's in a name? Nothing at all, "Courtesy" Automotive. Two thumbs down, for sheer rudeness. If you don't want to work on a car, don't take the business. Obviously.Update!!! Took my car to Les Schwab and it doesn't need anywhere the amount of work stated by Courtesy. Schwab found the leak we told Courtesy about but that they couldn't find, and our total with repairs was less than a third of the quoted price from Courtesy. Do not bring them your Mini, they honestly hate them and will jack the price up to drive you off. If they say at any time that they don't like your model of car, just leave. Reduced from 2 stars to 1. These guys are skeezy.
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June 2023 by Megan Ready
We dropped our car off on a Friday to get our catalytic converter replaced and picked up by the end of Monday. Everything looks great. The people at Courtesy were friendly and had a sense of humor, which is always appreciated.
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April 2023 by Teri Blake
I could not be happier with the work they did on my car. 5 stars are not enough.
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April 2023 by Erin D.
George here is absolutely amazing (so is everyone else that I have interacted with). My 2018 car broke down this morning and George and his coworkers took time to do diagnostics on it today, as the dealerships are booked out for months. They are kind and trustworthy, which seems to be hard to find these days. I will recommend all of my loved ones to this automotive shop.
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March 2023 by Brandy Martin
Always great customer service and their prices are always reasonable.
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February 2023 by Lauren Rueter
My car wouldn't start this morning, and I was able to get right in at Courtesy Automotive. My car was towed to their garage and they were able to work out and repair the issue within an hour. I would recommend them to anyone!
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February 2023 by Natasha Herrick
Extremely friendly staff. Quick turn around time. No complaints. Would recommend.
