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October 2023 by Kelly Malone
Took my car here for a wheel alignment 3 years ago and they did great, got tires mounted around the same time and they were great. Took my car in here today to get a wheel alignment and was refused because my car "wouldn't fit on the rack" as it is lowered. My car has the exact same ride height as it has for the last 8 years since I first lowered it and they had no issues doing the alignment last visit we had, I'm also not sure how they were able to say it wouldn't fit when they didn't even move the car from where it was parked before saying so. I also took wheels there to get tires mounted before and they did it no problem, then went again to get the same size tires mounted that were literally mounted by them last time and tried to refuse because the size was unsafe, which I understand to an extent but they were the ones who mounted them last time without making no fuss at all. Eventually they did it after we explained that they were the last people to mount them and they were the exact same size. I feel like any time we take our modified cars here, were treated like dirt. I'm 9 months pregnant, due to deliver any day and can't drive the car in the rain because of how bad the alignment is, the fact that they didnt even attempt to fit it on the rack when I had no issues getting it done 3 years ago is very frustrating. Now we're attempting to do our own wheel alignment in the pissing rain so we at least have a safe ish alignment to drive to the hospital with. Warren has come into my work even after my last alignment and has talked to me about my car after he did the alignment and he was glad he was able to get it taken care of for me, what happened to that? Why all of a sudden would my car not fit on the rack when I haven't adjusted my suspension since I installed my suspension 8 years ago. Seems sketch to me unless they had a new rack installed.
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October 2023 by mudderjen
Had a headlight go out the night before and since I drive in the dark a lot, I called Monroe Goodyear. They were available and got both lights changed quickly. Thank you so much!
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October 2023 by mark kohlenhoefer
Friendly staff ...Got me in quick and fixed my vehicle in a timely manner at a good price. Will definately return.
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September 2023 by Lauralee Stephens
This place is absolutely awesome. My locking lug nut broke off on my car and I had no way to remove it and was about to leave town. The guy with the long hair, ?? was able to remove them with a trick. He is truly the master? besides this predicament I was in, I would highly recommend goodyear for all services. Job well done, I will be safe should I get a flat tire. Thank you
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August 2023 by TC L
I have been a loyal customer for almost 8 years.last month, i needed rear brake done.i changed my own front brake, but i can't be bothered with the rear.I asked for a quote from good year while getting oil changed, and they asked for almost $1000 price tag for a regular OEM rear brake change.despite i've told them...i know what the components cost.... no price change.i know what the neighboring competitor charge and warrantied... no price change.i decided to take my car home after the oil change.when i was collecting my car from this good year, the front desk associate turn sour,1. threw the receipt clip at me for my creditcard signature.2. used WARNING voice telling me, "I'M TELLING YOU, YOU HAVE NO BRAKE." which was an obvious lie. my front brake was fine, i changed it, my rear brake still has braking. and they change my oil this whole time, they know i don't drive far or fast.i hope the associate stop intimidating customer, at least try to give out a fair price when the customer is knowledgable, not even a competitive price, just a fair price. I might still let them do the job if it were $750. but don't lie to me. i have never been thrown object at as a customer before. I'm sure he was on an off day, but... I did give him ample opportunity to win my business. I don't think i will change oil there anymore.Later, i send my car to les schwab to get the job done under $700. there was almost a $300 price difference. a little disappointed at my experience here at good year.
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July 2023 by Brian Waugh
Was trying to find a key socket for my locking lug nuts on my truck. The old curmudgeon behind the counter was shaking his head at me before I could finish asking my question. Told me he could do nothing for me, wouldn't even take a look. Told me they are all unique and I'm pretty much screwed. Again, didn't even bother to look. I knew there is only a couple of styles and are pretty common. I went to the other tire shop in town and a helpful young man had the proper socket in my hand within 5 minutes and at a cost of 6 dollars. Once I'm done with my front-end work I'm buying new tires, guess which shop I'm going with?
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May 2023 by Deltron 3030
If you own a Subaru do not bring your vehicle here! Let me detail my experience...I walked in looking for an alignment and the first thing I heard out of their mouths was "I don't know why so many people drive these things." Bad first impression. Second thing was after I picked up my car they began to explain to me that my driver side camber was off -1.8 and there was NO WAY to adjust it without aftermarket parts and wanted to schedule another appointment... This was an upsell and is absolutely false!After paying roughly $130 they did not fix anything and I was getting terrible road noise. Not to mention my car was pulling HARD to the right.I then contacted Les Schwab and they began to explain to me that the camber CAN be adjusted on my model of Subaru and it was an easy fix without any aftermarket parts! Not only did I spend less money at Schwabs but they fixed the issue with the quickness and got me on the road safe!Cheers to Rick and the Les Schwab team here in Monroe and boo to Sanford and Sons over at Goodyear! Lesson learned!
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February 2023 by Lori Strickland
Great customer service. They have been so helpful and kind.I feel very fortunate to have this business in Monroe.Thank you!!!
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February 2023 by J Man
Was told that they would be done with my car first thing in the morning when I approved the brake job 2 hours before closing. They opened at 7:30 am and I went in at 11:15 am to pick up the car. I was then told it would be another 45 minutes. I came back an hour ad 15 minutes later and was told they were doing the paperwork. However, they were still working on the car. Last time I was here ot took over 2 hours to change the oil. Also witnessed a disgruntled employee quit. This is my last Tuesday going here.
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January 2023 by Nick B.
They couldn't figure out how to honor my fleet account without "paperwork" and wouldnt listen to me when i tried to explained all of the information they needed was on my app, which i could send. They didn't have an email address. Really terrible old cranky constipated service. The answer was "no." To every question I asked. I found a place a mile down the road that said "yes, absolutely. No problem". I didn't have to show them a thing- they just looked at my license plate.Too bad, I live down the street and need service on my family cars. They royally screwed the pooch just by being complete jerks. Good luck guys.
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January 2023 by K W.
Do not get tires here. This is not a Goodyear service center. They will not honor the free flat repair offered by Goodyear even if you bought your tires here. Second, should be first, they will try and cheat anyone they think is dumb. Tried to cheat my daughter. Told her pressure sensor was broken inside the tire and they wanted 50$ to give her a new one. I called and informed them it worked just fine the last 3 days as we aired the tire up following the leak until we could get it in. Worked perfectly. Upon the phone call and pointing out their B.S. suddenly it's not broken and no explanation. They will cheat you. They will not honor Goodyears commitments. This is simply someone who sales Goodyear tires and is not a Goodyear tire service center.
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December 2022 by Timothy Durpos
I recently made a purchase at this store they were fast and friendly and I was very satisfied with the service they provided I recommend them if you need tires or a oil change or any of the services they offer I found the tires I was looking for when others could not get them
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November 2022 by Corey Kellenberger
Definitely the tire shop to go to in Monroe! They have excellent customer service, very reliable, and always willing to help out. I’ve gotten my tires changed here for the winter, a screw taken out (you hate when that happens), and a full on tire and wheel replacement which was a smooth fix.
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July 2022 by Ryan Reeves
Couldn't recommend this place enough, I've never had as good of an experience with ANY shop (including repair shops) as I've had here.I bought tires from Jess last winter - I was in a pinch because they were very bald and I was sliding on ice as soon as the roads froze over. I wasn't well prepared financially to fork up a bunch of money for new tires. Luckily, Jess worked with me and found a set of excellent tires that weren't insanely priced. There was also a coupon for the tires apparently (that I was unaware of and didn't have) and she not only let me know about it, but applied the coupon even though I didn't have it. It felt like she really cared for my well-being.Since then, I haven't gone anywhere else for any of my tire related work. I also started getting my maintenance and repair work done there since I had such a good experience and could tell everyone that worked there had strong integrity. Every time, they've gone above and beyond what was needed - explaining things clearly and directly while bringing me in to the shop to show me issues or concerns the tech had, tire rotations when I was unaware I needed them, and every time I forget my coupons they apply them without any question or me asking about them. I have also ALWAYS been in and out faster than the estimated times they have given me.All in all, this shop clearly has a passion for serving their customers and developing trusting relationships that last. I have never felt safer bringing my car to a shop than I have here. If you ever need tires or repair, make sure you come here. You will be amazed by how smoothly the process goes and you'll never want to go to a different shop again! 6 stars if I could give it.
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April 2022 by Robb Reisz
I took my excursion into Goodyear immediately after having it serviced by a different auto shop. Jessi and the team went above and beyond what should be expected! Not only did they get my truck working which the other shop could not they also took time to show me where the other shop double charge me for parts upwards of $600 (other shop gave me $600 cash back the next day!)I am now a customer for life and won’t take another one of my vehicles anywhere else without coming here first! I am hard to please and don’t write reviews for anyone but decided to share my experience.If you need honest work done and don’t know much about cars this is the place to go they will take care of you!