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May 2024 by Chad Eppig
Where do I start, the fact that this branch has never done a single thing positive for me without trouble and treated me as some 2nd rate citizen isn't the real issue. Today I figured I would give them one last shot, went to deposit an 8,000 cashiers check written from a key bank customer and get some cash back. Now yes my account was overdrawn 140 dollars shame on me but they get there fee money's. I was told no they cannot do this for me and a hold was put in my account. I said ok I'm going to go to the snohomish branch and they will take care of this. He said go ahead, as expected I arrived at the snohomish branch got my cash back I wanted and deposited the rest without a single question or concern with smiles as usual. Do not give these people your time of day this branch needs a complete staff shake down by corporate because it's broken. I will mention I love key bank and have never experienced a single issue in the dozens of other branches I've visited.
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February 2024 by Alice Harper
I have been a customer of KeyBank 420 years and I've had my account at this branch for about that long. I can say the last year the service at this branch has gone downhill markedly. I'm not happy with this branch anymore.
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December 2023 by Angela Stark
?✌️
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May 2023 by Ammon Styles
Awesome customer service! Cal was extremely helpful and friendly in helping me take care of my transactions and other needs! great guy, needs a raise
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April 2023 by Marshon Kempf
We have been Key Bank customers for decades and can’t speak highly enough of Cathy and her team. They are always there to answer questions and give guidance, and always with a smile. Top notch service and customer care. Highly recommend.
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February 2022 by Patrick B.
Horrible customer service. Refer to Snohomish for customer service. Plans are not beneficial for customer. Keybank will misrepresent figures online, to dictate NSF Fees. Other banks do not. Keybank pends in house transactions. Other banks do not. Only reason I currently bank with keybank on one of my accounts is due to the Snohomish branch. Christine at the Snohomish branch has been absolutely amazing. Do not trust the Monroe branch. Their team is absolutely worthless! Not one experience I’ve had with that branch has been beneficial.
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February 2022 by Patrick Boyer
Horrible customer service. Refer to Snohomish for customer service. Plans are not beneficial for customer. Keybank will misrepresent figures online, to dictate NSF Fees. Other banks do not. Keybank pends in house transactions. Other banks do not. Only reason I currently bank with keybank on one of my accounts is due to the Snohomish branch. Christine at the Snohomish branch has been absolutely amazing. Do not trust the Monroe branch. Their team is absolutely worthless! Not one experience I’ve had with that branch has been beneficial.
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December 2021 by Sherry P.
If I could give a negative I would. I had an appointment and when I can in for the appointment I was told to wait the person just went on break
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July 2021 by Ed “Guido” Boress
Kind staff as always.
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July 2021 by Zug Thug
SO BAD do not bank with these people they will only hold your head underwater they are not there to help you and the physical people working there are more then not helpful the USA banking system is rigged against you even if you have a full time job you will not make enough to satisfy these blood suckers
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May 2021 by Wayde Smith
Do yourself a favor and go the extra couple miles to the Snohomish branch and be treated with a little dignity and respect. The Snohomish branch actually cares enough about your business to show up on Saturday's to help with your banking needs.
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April 2020 by Richard Hozjan
Have always had great service at this branch as well with other branches. We have been banking with KeyBank for many many years both personal & Business !
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January 2020 by Maddie J.
Good location! Always friendly and super helpful and fast! This is my go to location since i moved here and i have not had a single problem.
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November 2019 by Steven Fore
Opened a new account and waited twice the time they stated it would take for a debit card to arrive. When I did call they said they have no record of a card even being ordered. Samuel talked a good game but when I put 7k in a new account and you give me no way to get it out that not good. Then finding out your customer service is in the Philippines is Oh heck no!
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July 2019 by PB R.
What a nightmare ! Not one good thing to say about this bank . Staff has no clue . They put 7 day holds on checks you deposit by other well named banks and mortgage companies with no reason why . Then everyone keeps passing you around to some else with no answers
