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November 2023 by Kevin L.
I was shopping for a side by side and the owner was helping me select one. At times the owner was very negative talking about features and different brands that they carried. I tried to negotiate price and they didn't budge on price. The owner was more concerned about watching YouTube videos at his desk than selling me a side by side. I was very motivated to buy one but the owner couldn't care less. I was not impressed with his customer service so I decided to go to a different dealer and purchase one. They lost my business and any future business based on my experience with them.
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November 2023 by Dennis Lapchis
If you want some old school customer service and support, that's full of value, trusted recommendations, and respectful interactions, this is the place to go. Jedi Master Luke knows all the ins and outs of Polaris sleds and keeps mine running great, explaining any work and maintenance that is needed. These guys are great and an awesome resource for the Polaris community. I highly recommend giving them your business and supporting family run outfits like this.
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October 2023 by Shannon Early
DO NOT GET YOUR WORK DONE HERE. If you do make every change in writing. We canceled a huge part of our repair and they would not credit any of the labor off. Told us if we didn't pay they would lien our vehicle.
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September 2023 by Daniel Hill
Luke was very helpful and knowledgeable. The other staff also welcomed me and my little one in when I entered. Would highly recommend Premier Polaris.
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July 2023 by C H
My husband recently bought a side-by-side here. The price was great and he felt really comfortable with all the staff, that's why we drove 3hrs to buy from them. He was already recommending them to everyone based on the customer service. But then a week after purchase, something went wrong and the whole attitude changed. The owners who were originally super nice became rude and made him feel uncomfortable asking for help. It came with a 1yr warranty but he was charged $500 and no one even called to tell him what was wrong or give an estimate prior. Really dissapointed because we thought we found somewhere that still had customer service and would want to continue to do business with. Great place to purchase if you're not worried about a warranty or any future help with your purchase.
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March 2023 by Jake Gates
I have visited plenty of Polaris dealers and I can tell you that I am a big fan of this shop.This is a GREAT family run business. Linda, Randy and their son treated me fairly and with the highest level of service.The entire experience was seamless and smooth. This is the way all companies should conduct themselves with great work ethic, honest people, and responsive communication!
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February 2023 by Brianna Wright
Disrespectful owner. I will never give them my money. Feel free to go and experience it for yourself and make your own decision. That’s what I did and was shockingly surprised that the negative reviews and rumors were not fabricated and in fact true.
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October 2022 by bavariasuhl
these guys used to be good, now not so much. Likely need to find a different dealer who takes care of their customers.
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August 2022 by Carly Coates gardner
Disrespectful owner. Laughed at me for asking a question and told me he charges an extra 3% fee for cash paying customers. Despite the ownere reply below, when i asked about using a card on the phone the owner laughed hysterically at me and went on and on about me prooving how i was able to come up with that kind of money, even if using my card, like im some kind of criminal, all while laughing at me. Then his wife treates me with just as much disrespect.... I will never give them my business. You just keep spewing excuses!!! laughing at a customer is NEVER okay, ever. I took my business 4 hours away to avoid the rude and disrespectful owners. in reading other reviews this is common practice at this business and the owners are known for being rude to women specifically.
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May 2022 by S. H.
I first purchased from Premier Polaris in 2009 in Issaquah. I have a ranger, a quad and a snowmobile. All Polaris. All sold by Randy. I won't go anywhere else. Nothing but friendly service from everyone there. I stop in to see the inventory and say hello whenever I go through Monroe. I recommend them to everyone who is looking for a quality piece of equipment from a great dealer.
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April 2022 by Rick Sonzella
Randy and Linda at Premier Polaris are very knowledgeable and nice people to talk with. Have been a great assistance.
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April 2022 by Joe Iribarren
Premier Polaris is the best dealership for off-road vehicles in town!
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March 2022 by Louise Krohman
This shop is amazing! They helped us find the sled we needed! Excellent service! He went beyond out of the box to help me find what i was looking for! This man speaks the honest truth when the truth is hard to be found! You need to go to this dealership if you need a sled even if you are out of state! Thank for connecting me to my dream sled!
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February 2022 by Nathan Kressly
Best customer service and knowledge! Special shout out to Luke for helping me over the phone with an issue I was having. I showed up at the shop with my sled and had them help me fix it. I was so happy that I tried to pay them four times the amount they quoted and they wouldn't take it! I will be giving all my business to Premier moving forward.
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February 2022 by Daymon Hagen
Picked up a rzr and couldn’t be happier with the service, These guys are awesome!
