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November 2023 by Kyle Nichols
I've waited to share my review and honestly at this point I don't think things will improve so it is what it is. I cannot in good conscience recommend this location to anyone for a multitude of reasons. When I first entered the store I was met with an enthusiastic older gentleman who was very helpful and whom I noticed has, unfortunately, never been on a shift when I've visited since. I asked a bunch of questions and was given plenty of answers. I came back a few days, maybe a week later (early Aug) and bought paint & dropped off a commercial sprayer for repair (they go through Eastside Pump Repair - also bad). I was told I could get it fixed and returned most likely in a week, two at most. So two weeks go by and I give them a call - my sprayer still hadn't been sent out yet. At this point it's end of August and I've essentially missed my window to paint the exterior of my house, negating my need to have the sprayer fixed in short order. Being lazy and the sprayer already in the hands of Sherwin Williams, I told them to go ahead and send it in anyway. I figured if it was 200 bucks or less it was worth it to have a professional fix it instead of figuring it out myself. I get a call from the shop about halfway through October asking me to approve ~$500 in parts and labor, to which I said I needed to think about it. I wanted to see how much parts would be if I sourced them myself - if it was similar I was planning on buying the parts through them to ensure I got the right ones. This week I received a call stating that my sprayer was ready for pickup - they went ahead with the repair without my authorization. So I paid just under $500 to get my sprayer back, which coincidentally is about what they go for on eBay. I'm furious, I feel unimportant and milked for cash, and my house still isn't painted. Next time I'll just go to Lowe's, where I may pay more but I'll have less issues and they'll be more motivated to try and make things right when issues arise. It's the same paint anyway...
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November 2023 by sarah gaillard
Always a pleasure! Pete is amazing as is other staff
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October 2023 by Lauren Matheson
Great experience with helpful and friendly staff!
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July 2023 by Stuart Vigil
Excellent customer care. Came in with a color matching problem and the wonderful staff helped immensely. Thank you guys.
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May 2023 by Daz Wilkin
Friendly folks who helped me confirm a paint color from a patch of drywall and mixed a gallon of paint for me. Just like your local coffee shop barista can remember your coffee order, these guys remember customers by their Sherwin Williams paint color... I'm gonna be "Agreeable Gray" though apparently it's very common and unremarkable.... Yay me! ?
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November 2022 by Tony Bailey
Monroe, WA location. Excellent service. Friendly, welcoming, knowledgeable and efficient.
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September 2022 by Donna Price
Wow! The service I received from three of the sales associates at the Monroe, WA store was stellar. Also, the prices were better than I expected and I went home happy
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February 2022 by Katherine Adamson
Very helpful staff! Answered all my questions, helped determine colors, and friendly. Clean location, too.
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January 2022 by Danny Snyder
Excellent service by those that understand the products and application of those products. Something I found that you don't get at the big box stores.
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December 2021 by Y Kos
Post COVID supply chain issues left me scrabbling for paint. Steve went out of his way to get me the paint we needed to finish our project. Knowledgeable staff made the experience great. A++
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October 2021 by Lindsey Allen
Worst experience had twice in a week. Workers spoke in an demeaning way which left me feeling stupid. For a very simple issue with paint sheen they were extremely argumentative. Won’t be returning to this store ever again.
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July 2021 by kari burns
Sales Reps were very helpful and friendly; and even though the product I needed was out of stock; they worked with me to find a solution. They went the extra mile...........and this can be hard to find in customer service these days. I highly recommend the Monroe, WA store for your painting needs!
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July 2021 by A W
Super helpful employees!! But they are running out of paint for 2021!
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June 2021 by Michael Flournoy
The service was exceptional.
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May 2021 by Yuriy Kosmin (yuriykos)
Post COVID supply chain issues left me scrabbling for paint. Steve went out of his way to get me the paint we needed to finish our project. Knowledgeable staff made the experience great. A++
