Washington Central Vac is highly praised for its exceptional service, professional staff, and quality products. Customers appreciate the company’s dedication to customer satisfaction, as seen in their quick and helpful responses to issues with their hide-a-hose systems. The staff, including Emily, Sergio, and Laura, are described as friendly, professional, and knowledgeable, providing timely updates and expert installation. Many customers have retrofitted their old vacuum systems to hide-a-hose, citing it as a great decision that has improved their homes. The company stands behind its products, offering replacements at no charge when parts like valves fail, and providing simple instructions for repairs. Although some customers mention that the installation or service companies have charged inflated prices, they remain very satisfied with the overall experience and quality of the products. Customers also love how easy and convenient the hide-a-hose system is to use, and they feel confident knowing it’s from a small town family business. Overall, Washington Central Vac earns high marks for its excellent selection, value, and outstanding customer care, making it a top choice for vacuum systems.
Such an exceptional service and staff. The locking valve broke on our eight year old HAH system, and they replaced it with brand new one. Sergio came out Friday afternoon on his way home. Fast, efficient and very nice service person. Overall, it was a pleasure to deal with the company and such a pleasant staff. Thank... read full comment
March 2020
Incredible customer service. Jason went above and beyond to fix my issue, and ended up being incredibly reasonable with his rates. Couldn’t ask for better.
March 2020
This is my 2nd home with a central Vac system once again Hide a Hose did an excellent job a fair price. Special THANK YOU to Jason and his team.
