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January 2025 by Teri Reid
I came in for a cashiers check. Chloe was very helpful, friendly and quick. Great experience.
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August 2024 by Daniel Cassidy
Do not give this bank your business whatsoever! I wish Google allowed for zero stars!! After being a loyal customer for almost 10 years we had enough! Closing all personal and business accounts. Poor customer service recently by one of their staff and poor communication skills and uses ALL CAPS in email exchanges! Very unprofessional! While banking with WAFd we have had some of the greatest bank experience out there til very recently (this year), and I would love to hear directly from WAFd on resolving our ongoing issue with the repeated charging of insufficient charge fees, as the app clearly has issues telling consumer actual balances from our end. We check our accounts religiously and transfer money as needed to cover charges between accounts before making transactions. And nearly daily/weekly we get insufficient charges! Shouldn't a transfer from account to another account cover transactions? Not anymore with WAFd and clearly there was a change this year sometime and is a new revenue stream off the backs of small businesses and people alike! We have began the process of filing a complaint with the FTC’s Bureau of Consumer Protection and WAFd should take this very seriously as this practice is not only unfair and deceptive but maybe considered a fraudulent business practice!
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August 2024 by kayla fitzsimmons
Chloe Cadem is absolutely the best! She is beyond helpful, compassionate & considerate. We always have all of our banking needs met by her.
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February 2024 by Helena Mendi
I opened a checking account for my parents at WaFd four months ago with the help of an older, heavier set blonde lady. However, I received forwarded mail last week that was in my parents' name, containing credit card statements from Wells Fargo with a balance of over $4000. Someone had acquired my parents' personal information. I called Wells Fargo to cancel the card and delete the account. Upon review of the bank statements, I discovered that 90% of the spending was in Monroe and Snohomish which is hours from my parents.
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December 2023 by Janet Callahan
Always outstanding service at the Monroe branch! Highly recommend
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September 2023 by Karin Ehrhorn
Lynnett was very helpful to us getting our IRA account set up. We had no idea where to start and how to roll over a 401k
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March 2023 by chuck baker
Super custom service
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February 2023 by Lovetodance
They've helped me always friendly, professional and helpful.
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November 2021 by Cash Money
Worst bank ever!
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February 2019 by Natasha Westphal
Horrible horrible bank! Banked with them for 12 years and they have recently been a huge pain. Wont even cash my checks at this point
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December 2018 by Kali Baker
All the staff here is great, they've jumped through hoops to help me whenever they can!
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December 2018 by Natasha Montgomery
Horrible horrible bank! Banked with them for 12 years and they have recently been a huge pain. Wont even cash my checks at this point
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March 2016 by Mark Lehman
Just used atm
