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November 2023 by Troy Males
Honest about the work performed. Didn't gouge me on the billing.
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September 2023 by Kip Henderson
Van Cleve Ford is the best. We have bought multiple cars over the years from them, and every time they treat us as if we were their only customers. The owner, Jim, down through every employee there is a fantastic representative of what Ford is about. Thank you Van Cleve Ford.
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September 2023 by Bob Kilmer
If I could leave less than one star I would. I called this dealer when I had an emergency with my Ford F-350. I was 3,200 miles from home on an 8 week RV trip and my truck broke down. I talked to their service department, explained my situation, and they told me if I had the vehicle towed there they couldn't look at it for 7 WEEKS! I asked if they could at least take a quick look to see if it was something simple and they said no, 7 WEEKS before they could even LOOK AT IT! And when I asked if they had a vehicle I could rent they said no, the nearest place for that is 45 miles away. And sorry, no Uber of Lyft in the area.I found a different repair shop and they had a vehicle I could borrow and they could look at my vehicle the next morning. It was something simple to repair and they had me on the road in less than 2 hours.I understand a service shop can be busy, but they acted like they could care less about my emergency.Don't go here for service. There are much better places like the repair shops in Eatonville.
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July 2023 by Billie Dearborn
Excellent customer service as always! Jim took plenty of time to show us how everything worked. You feel like you're in good hands without any hassles.
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April 2023 by Patricia Johnson
Great place have my car serviced there and recently bought a car from them. They had everything set up by taking the time to show me all the features of my new car. I would go there again
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April 2023 by Jeff Johnson
Since Moving to Morton in 2017 I have purchased 3 vehicles from Jim Van Cleve. The experience in both the sales and service department's has been 5 stars all the way. I wouldn't consider buying anywhere else. As a side note I retired from 40 plus years in the retail automobile business. I only wish my previous dealerships could hold a candle to Jim's staff in the customer service department.
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March 2023 by Puyalup T.
Since Moving to Morton in 2017 I have purchased 3 vehicles from Jim Van Cleve. The experience in both the sales and service department's has been 5 stars all the way. I wouldn't consider buying anywhere else. As a side note I retired from 40 plus years in the retail automobile business. I only wish my previous dealerships could hold a candle to Jim's staff in the customer service department.
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February 2023 by KAM
Tried to order parts here with my ford points, I have 175k of them so figured I’d buy some parts. Parts person refused to order the parts without payment. You can’t prepay with ford points. The parts person’s response was “I’m not gonna get stuck with the part”.Edit: they also refuse to allow complaints to the GM. Definitely a shady place.
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February 2023 by Timber Beast
Best dealer I've ever worked with and I've tried many. They treat you like family and take good care of their customers. Best in lewis county by far...and quite possibly Best in the state.
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January 2023 by Conrad Amos
Very knowledgeable and professional. Maria helped me get a truck that would have been very difficult to find at any other dealership. Great pricing too!
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January 2023 by Jack Berry
When performing S.B. work and it involves draining and fluid, ie transmission, customer should not be charged to replace fresh fluid. regardless of mileage. I have just over 61 k and why would any responsible maintenance conscious owner agree to re-use old oil? I was told Ford would not pay for the new oil. So I did, really? Cheap little things like that make me wonder about your dedication at the higher levels in Ford of the importance of customer satisfaction. As for Van Cleve, they are the best and only Ford dealership I trust in a 100 mile radius. I drive 65 miles one way thru a mountain pass to have all my service done there. Honesty, interquery at honest prices continue there.
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December 2022 by Randy Fletcher
This dealership is first rate! Spent as much time with us as needed going over each and every option on our new bronco. Great job Jim and Maria we really appreciated your time and courtesy.
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November 2022 by Paul Robertson
I had a Bronco on order for 2 years, when it came Van Cleve held to the agreement on price, absolutely zero attempt to add in BS fees, dealer markup, required dealer added accessories or any of the other typical games dealers like to play. Vote with your dollar and use dealers that do business with integrity.
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November 2022 by Nancy Allin
Van Cleve maintains my 20 year old E450 truck that carries my RV and my 2021 Bronco Sport. I have had exemplary service for the two years I have lived in Morton. I live near town and need vehicle delivery which they provide. Professional service at fair prices. Happy customer!
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November 2022 by Linda Smith
I bought a 2022 F-150 and just ordered a new Bronco from Maria at Van Cleve Ford. Maria is an expert on all aspects of Ford vehicles and sales options. We drive 2 hours round trip to Van Cleve, because you can't beat Van Cleve Ford for shopping, value, and service.
