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September 2023 by Jeff F.
Ripoffs , 623 dollars to tell me what's wrong with my truck , this place can kiss my ass
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August 2023 by Matt U.
We drove in from out of town after seeing a specific van that we were interested in. We came ready to purchase, took a test drive, and really liked what we found. As soon as we sat down, however, we were informed that the price was being marked up $3000. When we objected we were told that this was standard practice. We were also informed that we were lucky it wasn't marked at $5000 because that's what they usually do for out-of-state people.When we pushed back on this and asked why the price is different on the website and different than when I had asked about it the day before, I was told "that's just how we do things" because "things aren't like they used to be back when they were all sorts of cars available."This was a very frustrating interaction as we had driven in from about 100 miles away with the intent of buying the car. When we said that practice seemed very dishonest, the manager looked at us and said "what do you mean?"We certainly continue to enjoy the brand, but at this location, after an interaction where the sales people were willing to be dishonest about pricing, and then put their hands up and say there's nothing they can do, it's hard to trust their intentions.We won't be back.
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August 2023 by Annette V.
I'd leave 0 stars if this app would let me! My husband brought our 2016 F150 in for a check up, oil change and to fix a few issues that had been diagnosed at a prior time (at another Ford dealership). After telling us that this was going to cost almost $4k we decided to get a second opinion. When we went to pick up the truck, the woman at Bud Cleary told my husband that she "wouldn't give us the keys unless we pay for the parts that they were going to use on our vehicle" and claimed that they were "specially ordered". Funny how they had specially ordered parts in their hands overnight. I also don't recall any verbal or written contract that we were responsible for purchasing parts that we didn't use (of course it could exist, but it was never communicated). $1.4K later with only a diagnostic, oil change and a bag of parts in hand, we headed to another dealership. Upon arrival, the second dealership was concerned at the prices that we were charged for the parts which he said were "double" list price. Additionally, after having another diagnostic completed they were able to eliminate multiple issues that Bud Cleary was going to have us pay to repair (unnecessarily). They even found some issues that Bud Cleary had missed. With all of the services needed we still came in almost half of what Bud Cleary was asking. This is our 7th Ford vehicle purchased, and we have never had such horrible service. I will not be bringing any vehicles here moving forward, and I urge you to do your homework before you bring yours. Drive the extra hour or two to be sure you're getting the service you pay for!
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March 2023 by Keri Myers Higgins
Samantha and the whole team were amazing to work with. I did most of the transaction with my smart phone. She even did videos showing me every rock chip and flaw... who does that,?! There was not one bit of pressure and lots of genuine desire to help us get what we wanted. No blowing smoke....We couldn't be happier
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December 2022 by Carter Goff
Abel is a SALESMAN. He will take advantage of you if you aren’t sure what you are doing. HIGHLY recommend staying away from the “great deal” this guy will get you!!!
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September 2022 by Crystal G.
Wow!! Just Wow!! Sal and Vincent were just beyond amazing from making me feel welcomed to making me laugh to helping me get my first new car on my Own!!! All my questions were answered and thank you for explaining everything to me!!! Beyond blessed thank you Bud Clary of moses lake!!!
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June 2022 by Wayne S.
Serviced my car tried to up sale me on everything thing bring , in a big guilt trip , and then tried to justify there actions. Got home and the part they said the checked had never been removed, there answer was there was confusion on what part it was.
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August 2021 by Russell R.
Took my car in cause it wouldn't start, they said they fixed it never did. Took it in to have an inspection, they didn't do the inspection I sat and watched and then called me after it just sat the whole time and said they were finished. Worst customer service EVER. Just a bunch of lying no good scumbags.
