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February 2024 by Christy Love
Customer service definitely falls short. Especially the manager ?I just had a couple of questions. Treated like a an imbecile.Children beware in this store. Agist-run video game stores are not kid-friendly.
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February 2024 by GreatPNW Adventure
Terrible customer service. When I walked in I wasn’t greeted. The employee’s on duty just talked to each other. I wanted to purchase a game but the employees just kept talking to each other, instead of helping the only two customers in the store. I wouldn’t shop here
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November 2023 by Michael L.
Picked up mario wonder for switch from them no problem clean store helpful employees
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August 2023 by JBS Bradford
We recently traded in a console and accessories. The 2 employees assisting were so helpful and kind. They asked my younger son what his favorite games were and it was just overall a great interaction and customer service. I’m glad we have this resource in Moses Lake.
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July 2023 by Tyler Bartz (Tymiba)
I called two weeks before the release of Final Fantasy 16, to confirm if there was a release event for my preorder. I was told "No, I don't think we're doing any events for the rest of the year".A week later, I get a call informing me that there actually is going to be a release event, at 7 PM on the 21st (I even double checked it, 7 PM seems like a weird time for those events).I show up to the store at 7 tonight, and the store is locked up. I think "oh, she must have meant 9, since that's when the game releases". I left and came back, and sure enough, the store is still locked closed. I waited a bit, watched as other cars pulled up and left.If I knew my time was going to be wasted, and that I was going to be lied to, I would have just gotten the game digitally.
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May 2023 by Jade Barth
The manager treated my son very rudely. Terrible customer service even if you weren't going to refund the item.
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December 2022 by Zurzuela ..
If the manager is at the store, come back later. The staff is amazing and they are always willing to help. Most of the times they are busy but they will make sure to answer all your questions. The real problem is the manager. She is condescending, unhelpful with a huge attitude. I feel bad for the staff that has to deal with her. I bought a controller and was told that if there was any problem I could return it. There was so many people that they didn't give me the receipt. I came back to return it but the store was extremely busy so I felt bad for the only person working in the store as he was helping me in between customers. I told him I could back later so he could help more people. I came back an hour later and the store was empty and only the manager was there with another person. I told her the story and she told me that she couldn't help me without the receipt. I explained the situation and the I had been there an hour before. She blamed on the staff saying that he promised things that could not be done and that she didn't have time to go over all the transactions. She emphasized that she was the manager and she was the only that could help me and she was not able to do it without the receipt. I understand the receipt situation, I highly dislike the attitude and the unwillingness to help. Few minutes before this guy was doing the impossible to help me. She didnt even try! So, go to the store for the staff run if you see the manager
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December 2022 by Jeff Lindley
The manager there is pretty awesome and very helpful. If they don't have what you want in store they will order it for you.
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November 2022 by Charcoalz28
Purchase a new game. But it came already opened not wrapped in film. Heard this was common practice with GameStop. That’s the stupidest thing I’ve ever heard of. A new game at full price should be sealed. Better off going to Walmart and saving $ and getting a sealed game.
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October 2022 by Cole Streeter
Great workers. Very courteous and helpful. Wish store could stock more merchandise since the employees do such a fantastic job giving advice on great products. ;)
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October 2022 by Fozo Mariscal
Always helpful staff good selection of games
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September 2022 by Lindsey Pena
Good place to shop. But it's exhausting to come here at 5/5:30 PM just for it to be closed when the hours are posted til 7PM
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August 2022 by David Cole
Awesome place to get all your video games, video game consoles and related accessories brand new or used for a cheaper price. Used games and consoles are still guaranteed to work or you can get a refund within certain amount of time.
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August 2022 by Travis Hathaway
Called, asked, drove 1.5 hours, lied to, and apparently "sorry" covers everything! No wonder we don't use game stop.
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June 2022 by John Smith
No matter what GameStop I go into, the people are always nice, it is wide open and easy to walk around, and they are willing to help me find what I want. It is very hard to drive past a GameStop without stopping.