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March 2024 by stef salinas
Laura Carpenter did an amazing job helping us! She answered all our questions in a respectful and friendly manner. She’s very knowledgeable and relieved any anxieties we had about filing our taxes this year! Thank you!
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May 2022 by Christine Armstrong
Joann Johnson is a wonderful person. Patient and kind.
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May 2022 by Ryan Sackmann
Got pushed around to several agents no contact from them. Had a few questions
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April 2022 by Ashley Holmes
Never received a call back
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March 2022 by Tiffany Hagadorn
Excellent customer service and fast
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March 2022 by Giselle McFarlane
Quick, professional and helpful service
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February 2022 by Bethany Austin
Joann Johnson was very kind and helpful with explaining the answers to my questions. She was thorough. This store has always had very friendly staff.
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February 2022 by Jazmine Zintzun
She helped us and was very professional. Walked us through the process and even gave a more in deepth description about the peace and mind add on at the end of filing the taxes.
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February 2022 by Sarah Kluge
Amazing and helpful professional assisting me today
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December 2021 by Rich E.
This office lost a $5,500 tax refund and has refused to investigate the matter for 2 years. My friend Olga is a single mother who lives in Moses Lake. She filed her taxes at this office in 2019. She agreed to have her refund placed on a debit card and mailed to her. They never sent it, and we fought with them for 2 years to retrieve it. The card provider only states that they in fact filled the card, but will not provide information as to where it was sent. Many phone calls to the H&R Block office have amounted to nothing, even refusing to reply to her phone messages and emails. It appears the people responsible know what happened but will not assist us or face the issue. As a result of the company's inaction and avoidance of the matter, I do not recommend doing business with this office. If anyone has a similar issue with the same office, feel free to contact us here and we will begin legal proceedings. I will also put you in touch with Olga herself if you can offer any advice.
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July 2021 by lovely Fatima
Crystal dale is a horrible tax prep specially towards the Mexicans going to do their taxes with itin number!!!
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April 2021 by mary kilpatrick
I’ve been going there a long time. I get peace of mind and I like the people .they are experienced to do the job ,better then I can n
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April 2021 by Larry Gonzales
Great service. Professional
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April 2021 by Moises Cisneros
It’s was super quick and easy
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March 2021 by Michael Buckley
Was able to help me navigate a slightly more complicated tax return than years prior.
