“Customer Service and Installers were Great! New to the area and chose LocalTel because the Vibe upload was only 50mbps upstream, as a old slow gamer that is the kiss of death. Installer went out of his way to install it into my Man Cave/Game Room instead of living room, got to have Cat 5 into the main system you know. Started with the 250/250 and now have their 1G/1G and the lovely lady that helped me with the switch gave me the Special Pricing, even though it had just passed the offer date. Currently running 506/864 with a 7ms ping out of Pasco no less results from Okidata Speed Test. Very happy!”
“This review is from Defensive Driving School of Moses Lake. Brian came out today to get our internet up and running, and he absolutely went above and beyond to help us! Wonderful customer service, and we would absolutely recommend Brian and PowerNet!”
“Shoutouts to Mr. Thomas who kept me in the Vyve family, I came here to cancel but Mr. Thomas and vyve network wanted to ensure me that my issues are solved and made sure that they are here for their customers. Again shoutouts to Mr. Thomas and give that man a raise please, if it wasn’t for him i would have been gone. He’s a good man and did good on my side.”
“I cannot say enough about Krystal Rose.
She goes above and beyond for her clients. Truly amazing, very knowledgeable. She has solved so many problems where even Customer Care on the line could not. She truly has the heart for what she does for her clients. Krystle Rose is beyond patient, understanding, knowledgeable, not to mention she has a memory like no other professional. She stays on top of everything and has her clients in the best interest. Both, My Mom and I have felt so safe in her care and making sure we complete every step. T-Mobile should be so thankful for her Service and she is an absolute asset to this company. I cannot imagine not having her to turn to with any problem or solution.
I have done Customer Service for a very long time. I understand the demands and how difficult and frustrated customers can be. she makes everyone feel special and like they are number one.
T Mobile is very lucky to have her represent This competitive business..
Best regards, and sincerely,
Sheryl Johns.
June 2026”
“great experience with Isaax he did not disappoint! he was beyond knowledgeable and got me a new phone and support with everything I needed. Definitely recommend 10/10”