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March 2024 by A M.
Give your counter guy a raise! Went here today for some jumbo yarn and a hook. They didn't have what I needed (the store needs some restocking) but my husband bought a sweatshirt that was listed at 20% off. When he got to the counter the young gentleman said it wasn't actually one of the ones that were on sale. He then let us know and helped my husband to get online and get a digital coupon for 40% off. We really appreciated that he took the time to go that extra step instead of just leaving it at 'not this sweatshirt' which he could have easily done.
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January 2024 by Sara Wood
My husband went in there today looking for some items, and the lady that helped him was rude and very disrespectful. This isn't the first time this has happened, They have officially lost our business.
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November 2023 by lindsay whitney
The woman in the sewing area was extremely rude and degrading to my husband whom only asked if he could use the restroom while I shopped as we traveled an hour to go there, she really should change her attitude towards customers. Reddish brown hair, maybe in her 50’s. All other employees in the front have been very nice every time we go there because we go often, definitely won’t be going to that area of the store ever again and may even go to Spokane as it’s equally as far from us.
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February 2023 by krista deibert
We came in looking for a specific item. Not only did you have that item, but we found all kinds of treasures! We are planning on a return to your store in the near future. I highly recommend Joann Fabric and Crafts whether you are crafty or not. There is something in there for everyone.
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February 2023 by Laura Spencer
My daughter loved the items she picked out and was very happy with everything she could make with what we got. I was pretty disappointed in how sparse their inventory was for quite a bit of things though. Single crochet hook slots were all completely empty except for ONE giant hook. single Paint brush holders almost all empty except maybe 3 sizes. Just a couple examples of a recurring theme I noticed while there. It was kind of a bummer
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February 2023 by Stacie Killion
Love the variety of fabric and crafting supplies. As far as helpful not good.. only 2 of the employees are helpful and your lucky to see them working once a week. Grrrr
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January 2023 by Steve Close
Very disorganized. I chose an item that was pre-cut, tied off, and Marked at $12.99. when I arrived at the cash register, after waiting 10 minutes in line, I was told that I still had to take the item to the cut counter. Why would I have to take you to the cut counter if it's already cut and tied?
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January 2023 by Steve C.
Customer service needs work. I went to the register with a simple pre-cut item taking straight off the shelf, and had to wait for a significant amount of time before the cashier was free. Once I got to the front, she told me that I had to take the pre-cut item back to the cutting table to have a tag written for it. That would have taken another 15 minutes at the cutting table, and 15 minutes at the register. I don't have 45 minutes to spend at the fabric store. The cashier did not seem interested in listening to me, and I ended up walking out without buying anything.
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December 2022 by Cesha Wells
I came here looking for yarn. They had a huge selection in color combinations that I had not imagined before. I found more than I expected. I am very happy with my purchase and cannot wait to get started on a new crochet project. I also found the yarn needles that I've been looking for and could not even find at Walmart. The store was clean and well organized. The clerk at the register was very helpful and was interested in what I was going to make with my purchase and even in the handmade shopping bag I had. I have always had good experiences here and cannot wait to go back again.
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September 2022 by Alexandria Jordan
I wasn't super wowed by there yarn like I usually am and everything seemed a little pricey but maybe I'm just used to buying everything online now idk
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August 2022 by Taija Leslie
I LOVE this place!!! Staff is nice! Store is clean, and organized. Store is huge! Love the sales! They have holiday decor and tons of tons of craft items. (obviously lol) They even have some toys. They have a rewards program and coupons to use! Will definitely be coming here more!!!!
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July 2022 by Jackie Hull
I enjoy shopping at Joann's. There prices are always low. Inventory is full and clerks are super nice.
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June 2022 by Rachael B (Rei)
Only craft store I know of in Moses Lake so it is great by default. Customer service there every visit has been consistent and wonderful. Very helpful every time. Signed up for the app and have saved a ton of money on art supplies and yarn
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May 2022 by Chelane Paine
Very nice and helpful staff. Also clean and stuff where it's should be, instead of all over the store.
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April 2022 by Claudia Doyle
Items I was lookjng for were not present - not unusual post-Covid lockdown. Store was clean. Help available. Masks not required. Will return.