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January 2024 by RD
I just called to get a price for an oil change and all I got was "I don't know until we get it changed". When I asked for an approximate cost all I got was a loud, drawn out sigh. Wow, PAYING CUSTOMER wants info on what to expect on costs, how dare I! They EXPECT ME to just pay whatever and I won't know until the service is DONE! Good grief!
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December 2023 by Charles Booth
Took a little longer than expected but went extra mile to make it right
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November 2023 by Kimberly Stone
This AWESOME Tire Shop replaced my car with new tires, new tire sensors n front end alignment. After a few days, my car started shaking on the road. I called them. They said bring it right on in. They checked alignment. I had someone do some front end work on my car. They used a impact driver to screw on my main bolt to the frame. They put it in sideways. This was the problem. Tire Shop fixed this problem with no charge!! After several days my car is doing the same thing again, I'm now going to the guy who messed up my car, n seeing what he can do to reimburse me my money to go elsewhere to actually get my car fixed right. His name is Daniel, he lives on 18.1 Rd, right off Harris Rd. DO NOT GO TO HIM!! He doesn't do the work himself, he has his 15 year old son doing it. That's why my car is so messed up!! Tire Shop is great in every way!! Great techs, great customer service n super atmosphere ?. A ? company
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October 2023 by Santhosh Kumar
Went above and beyond to get my tire changed after hours understanding my emergency.
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August 2023 by Douglas Davis
These guys are awesome. We recently got a flat tire while vacationing at Moses Lake. After calling several locations, no one could locate a new tire for us but I must admit, it was a rare tire. We called John at The Tire Factory and not only did he find the tire, he had it there the next day. Thank you so much for saving our vacation!
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August 2023 by Daniel’s Transport And Towing Service
Great service, takes care of us quick and good pricing as well. Good job to their team!
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August 2023 by Tyler Delaney
Best tire shop I've ever been to got me right in and out as fast as I can imagine is possible, everyone knew exactly what they were talking about, super helpful and nice! Would definitely recommend! Thank you!
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June 2023 by Michael Lee
I have an odd ball size tire, I called two competitors and one was $890 and the other $450 for their cheapest tires. Tire factory was $575. Here’s the kicker though, their competitors had to ship the tires in and wouldn’t be in for 72 hours and one week, respectively. I needed tires put on within 48 hours. I called and talked to Chelsea and she could get them tomorrow maybe but since I called at 5:30 pm they may not ship until the next day. I called back in the next day at 9 am and she said they were out for delivery and would be in around 10:30 could I come in and complete my order. To put it simply by 11:30 am LESS THAN 24 hours from initially calling her I had my tires mounted and balanced and I was out the door. I highly recommend the tire factory they are up front honest people and great down to earth small town employees. This is definitely my new go to store for tires. She even asked where I worked and applied our company discount without me even asking about a discount. Thanks Chelsea and gang for the amazing service great tires and home town hospitality.Sincerely “The Fiat”
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April 2023 by Angila Conatser
Workers were very helpful and switched out my popped tire in less than an hour
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March 2023 by D. B. Cortez (Coretz)
Real friendly and knowledge staff who ensure you feel like a part of their family. They're happy to help you find the best deals, they've been above expectation in helping us to maintain our vehicles, and are all around a good place to do business with. I've decided to switch to them after being loyal to another business for over ten years.
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February 2023 by LeAnne M Pruitt
They're really very good at working with customers who are STUCK with a strict income. I had to WAIT three entire months to get my rim replaced so I could get new tires. I'm extremely happy with everything. They've got very knowledgeable personnel and staff. Excellent service and quality parts to match the professionalism!!❤️?❤️?❤️
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January 2023 by Marcela Mendoza
Great service and friendly staff! Thank you so much
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January 2023 by Brad
Fast, awesome customer service! They got me in and out in less than 30 minutes and I couldn’t be happier. Thank you
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January 2023 by Judy Hogg
Very helpful! Friendly staff who quickly fixed my tire and got me back on the road. I definitely recommend this place!
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January 2023 by Bill Pichon
Stopped in at the last min. They had the 4 tires I needed for my 1 ton.In and out quickly! I'll be back!
