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November 2023 by Dan Voss
Not all the selections on the sprayer worked but still pretty good
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September 2023 by Chris Burg
Carlos and his family business are an outstanding outfit! Appreciated all interactions with the crew! Customer service is A+.
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August 2023 by Amanda Knapp
We rented a jet ski for 4 hours and had a great time. Reservations were easy to do online, staff were helpful and friendly. Service was quick and affordable. We'll definitely use them again!
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July 2023 by kapono l.
Do yourself a favor look at these reviews and then look at the google reviews. The responses are all copy paste too. Even if 20 percent of them were lies, that's still unfavorable. It seems they're fishy if not at least overly aggressive on claiming their deposit. If you still want to rent I recommend having a go pro running the whole time. We lost most of our 1000 deposit due to something that made no sense as to how it could have been us. Well we will just find some one else next time. Their loss.
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July 2023 by Melanie P
Had a great weekend renting the boat for a few days. Prices were clearly stated when we booked online and we had zero issues! The dude who delivered our boat was so nice and helpful. Hope to rent again.
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July 2023 by Sandra D
It's the only place I wash my car.. If there is a problem Management is always there for you..
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June 2023 by ugc Luxi
They have the worst customer service ever. I wouldn’t wish for my greatest enemy to have to go through what I did with them. They continue to add these “hidden fees” and they continue to say that they have no time to argue and that we just need to pay. They kicked us out when we nicely asked where all these random fees kept piling up to. They said they have no time and they literally kicked us out. These are a bunch of scammers. Avoid them.
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June 2023 by Sarah Okay
TERRIBLE. If you want to enjoy your trip, don’t come here. I’m not overreacting when I say these people are such scammers and charge Insane amount of hidden fees. They are so uncooperative and treat you like trash. Bunch of disgusting people.
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June 2023 by karyll Van Ness
Associates and customers walk across Marina Dr as if they own the public street, making traffic stop for them to go from office to rentals.There is no crosswalk there, and they should have to wait for traffic to cross the street.
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June 2023 by Karima Taher
Would do zero stars if possible. Horrible customer service and a bunch of hidden fees that they don’t tell you about until you have already signed everything. Literally kicked us out for asking how much the booking fee is. Don’t rent from here if you don’t want to be charged $200 extra days after the rental.
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May 2023 by John Burt
I have rented for PRO Touch for the last two summers with a large group. The owner has always be great to work with! The drop off and pick just as scheduled. Equipment runs good!The where prompt to come and help when we had a small problem and more than fair when one of our rides did some damage to the boat!Look forward to using them again.Was surprised by some of the reviews. Like complaining that you have to pay for the gas. Really what rental don’t you have to pay for the gas on anything you rent?
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March 2023 by Jim Moran
I went for the touch free carwash. I did a decent job.
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September 2022 by Nir C.
We rented 1 boat and one jet ski in Moses lake, everything was really great as far as the boat. For the jet ski, we got a broken jet ski without glove department with a lot of scratches and hits. Of course, the business collect 500$ security deposit from us which is very reasonable. But the way one of the workers represents how everyone getting charged with damages I've seen that this is a shady business. We had the boat and the jet ski for 6 hours, We got back to the dock and then they start to look for scratches. Everything was perfect, then one of his guys said that we did couple scratches, not hits, not cracks, just 2/3 scratches!! In that moment I was surprised, but I said if I did I will pay! (We are talking about scratches!!) He immediately started to say that's will be more then $500 in a really aggressive way. I felt terrible. This guy must be kidding me. I just repaired couple car cracks with sanding & painting for less then $250. Now what's really make it not fair it's that before we got it, the ski had a lot!!! Of cracks and scratches. This business it's a complete rip off! I will recommend to stay away! And don't get me wrong, I believe that if he was fair about the damage (scratches) we did I will love to pay a fair amount off money which is not more then $200 only because the jet ski wasn't in good condition when we got it.
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August 2022 by Angela S.
We were two families visiting Moses Lake and wanted to rent Jet skiis, we researched and found Pro Touch. I did call a few other places but when I called these guys, they always picked up our calls and Norma was very pleasant to talk to. They were a little on the higher end on price, however the other places just weren't returning my calls. Paperwork was easy to fill out, deposits were explained, drop off/meet at Blue Heron park was easy. The gentleman dropping off did a Great job explaining the ins and outs of the jet ski and safety. The jets skiis were so much fun, our kids age 18/15 and 12 loved it! Great experience and would definitely rent again. Thank you!
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August 2022 by Aaron Luciani
My wife and I rented a side by side from pro touch. The machine was in very good condition, the staff is super friendly, informative, and fair. We had a great experience with them. Highly recommend this business. We had a blast!
