-
November 2023 by Jamie S.
The staff are kind but I would recommend getting vacations at elsewhere. I have been waiting for over 40minutes and am still waiting, for a flu shot that I made an appointment for. I would understand if it was a walk up but this was an assigned time. I had even worse issues last year at another Safeway also trying to get a flu shot. So this must be a system issue and not a store issue. Last year after 3 attempts I went somewhere else. Next year I won't even try Safeway.
-
September 2023 by Nunya D.
well, just like every other business these days the Customer Service at this Safeway just sucks. There needs to be a clean sweep in my opinion of the entire store. Today's issue was with the meat/seafood department, I was throwing a big birthday party and I needed at least 5 to 8 lobster tails 8 ounce they were going to special order them for me and they never did. I had to go to one another store and so I suggest you do the same and don't waste your time or money.
-
April 2023 by SJUbidool
pharmacy staff is very helpful.
-
December 2021 by Vicki Newton
This is the worst pharmacy we have ever used. They never have enough staff working and they never answer their phone. When we call in for prescription refills it can take up to two weeks to fill. Of course they don’t let you know that they just leave you hanging. TERRIBLE CUSTOMER SERVICE!!!!
-
August 2021 by Joe
The worst pharmacy I've ever had to deal with.
-
May 2021 by Angel D
Very rude on phone cashier told me he had a line and get to the point of my call , asked for pharmacist and asked him if he had time to hear my problem, he answered yes perfect time . Soon as he heard my issues was with his cashier and another pharmacist he too told me he had no time and ended the call . Moses lake Wa Safeway pharmacy - 5☆☆☆☆☆
-
February 2021 by Dale M.
Giving this place one star is being generous. I went to the Moses Lake store at 10:30 PM to buy bread, beer, and some frozen items. The janitorial staff had the bakery, liquor, beer, and frozen food sections blocked off so they could wax the floors. This was 2 1/2 hours before the store closes. I was unable to purchase anything on my list. Safeway just lost me as a customer. I will be calling their corporate office.
-
November 2020 by Sharyn D.
I was shopping an Instacart order for a customer at Safeway in Moses Lake. It was probably over $200 worth of groceries in the order of more than 30 items, complete with carefully selected organic fruits and vegetables, and about a metric ton of water. I was nearing the end of the list, I was hot and tired from pushing the heavy cart around, and left the cart with my jacket, wallet, keys, and my Instacart shopper bags for just about 5 minutes near the front registers to grab items for the rest of the order. I went back and found the cart gone, and I was freaking out thinking I had forgotten where I had left the cart. I asked an employee, they pointed me to the cart with my personal items still in it, but all the produce and cold items were gone. I got so frustrated that I had to drop the order. The cashier in front did not care, as she was the one who made the call.
-
August 2020 by Don M.
The entire safeway crew is awesome. Its truly a community grocery store. With the justforu coupons they have decent prices. My fav geocery store
-
July 2020 by Larry J.
I went into Safeway on Friday 7/3 and 1/3 of the customers were not wearing a mask thats required indoors and some were vocal about not wearing one. Safeway was not enforcing the mask wearing in their store. All the managers were clustered in a group watching customers not wearing masks but were too scared to do anything. Time to dump Safeway. I cant believe people can be so STUPID!!! Nobody Is losing their freedom or liberties we enjoy as Americans. All that is being asked is to wear masks indoor where you cannot social distance. Not a whole lot to ask to get thru this pandemic. I just don't understand why people try to do just the opposite of that they are asked. If anyone thinks this is political they need to reevaluate the situation. Wear masks to get through this pandemic and then get on with our lives. Too bad our society has gotten so me myself and I oriented. Wear a mask and dont shop Safeway until they make customers comply.
-
June 2020 by Mechanic Man
Pharmacy was under-staffed until recently. They are so helpful and friendly. At age 76, however, I DO wish they had delivery. Hard to find a parking place sometimes and then navigate to the back of the store. A very busy supermarket but honestly, it's the best in town; worth the wait.
-
May 2020 by Becky S.
We just moved here from Wenatchee where I shopped at the Albertsons store. It was a great store, even with a small bakery it was always well stocked and you could always count on the Friday special in the bakery and rest of the store available no matter what time you went there. This Safeway in Moses Lake is a joke! We have gone the last two Fridays to pick up the Friday specials and other items in the ad only to find all the Friday specials gone and only two items in the ad.....We will not shop there any longer and will look for another store to take our business to! I have to say the employees were not at all friendly, even the young woman at the Starbucks stand was to busy talking to an employee who came after me for water and the drink ordered by me was not good! Becky S.
-
December 2019 by Jessica Thune
I’d give them zero if I could! I have had nothing but issues every time I have used them. I called and ask if my prescription was ready. They give me a time. I show up well after the time they quoted me and it still wasn’t ready. They tell me it will be another 15 min. Sit here well past 15 minutes. This is the 3rd time this has happened to me!!!! And those are the only times I’ve used them. So every time, it’s never ready when you are told. Even though you call ahead of time. The last time I called and then showed up. They didn’t even have what I needed in stock. So they quote me a time. I show up and I can’t even get my prescription. I’m told it will be here the next day at a certain time. Show up the next day, still don’t have it and won’t be in for a couple of days. Horribly ran pharmacy. Wouldn’t recommend them to anyone. Never had these issues with the Safeway pharmacy in East Wenatchee!
-
October 2019 by Natasha Weidig
Would give zero if possible.
-
June 2019 by Steve C.
It would appear that the Safeway pharmacy is intentionally stalling out people's prescriptions so that they will shop in the store. A prescription that was supposed to be ready on Wednesday, and for which I had received notification on Thursday, was still not ready on Friday. If they think that I'm going to spend those 15 minutes waiting for my prescription in Safeway, they are sadly mistaken. I'm driving to WinCo. I will also be transferring all of my prescriptions the next time they come in. This is ridiculous.