The Toyota of Moses Lake Parts Store is a reputable car dealership that consistently delivers exceptional customer service. Customers praise the staff, particularly Ashley, Sal, and Vincent, for their friendliness, efficiency, and willingness to go the extra mile. The team ensures a smooth and hassle-free experience, from facilitating quick and easy sales transactions to providing prompt and reliable maintenance services. Customers have reported positive experiences, with one individual highlighting the team's ability to match cash offers and have all the necessary paperwork ready before the customer's arrival. Another customer was impressed by the staff's efforts to make them feel welcomed and comfortable throughout the process of purchasing their first new car. The dealership's commitment to customer satisfaction is further demonstrated by their willingness to accommodate customers' needs, such as providing a courtesy ride or even driving the customer home in their own car. Despite the overall positive feedback, the dealership has received some criticism regarding the professionalism of their customer service representatives, with one customer reporting a rude and unprofessional interaction. However, this appears to be an isolated incident, as the majority of the reviews praise the dealership's exceptional service and dedication to their customers.
Josh with the buy center was amazing and made this super easy and overall a ready cool dude to have a talk with while you wait !
October 2023
The service department corrected an issue I had with my vehicle. The maintenance manager wemas very helpful.
June 2023
Searching for one car from 2019- 2021 Toyota Camry with the information and luxurious wheel drive, four and four-door meant meant meant meant meant medium size, luxury car, electrical doors, windows, trunk, and seats
