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March 2024 by Fredi Gomez
Very simple drop off and delivery system.
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March 2024 by Kevin Loeffler
Staff was confused/undertrained. Very unhelpful. Couldn’t track my package for me because they were “just the printing side” as they put it (lie) when inquiring who I should contact to find my package, I was giving the answer “the ups facility?” To which no business name exists. We have 3 UPS buildings in Moses lake and none are called “the UPS facility” just don’t answer the phone next time.
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December 2023 by Cora Dana
Wish “Lisa” the gal that answered the phone was a bit more helpful. Was super short and not willing to help with a return or direct me to where I needed to go. During this season I understand being super busy. As someone who also has worked in retail during the holidays I try to give a lot of grace.. but man she was so rude!! I will NEVER go through this UPS store. I’d rather travel out of town than deal with the un-needed nonsense again!
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October 2023 by Roberto Flores
It was easy and packaged will be delivered on time...
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July 2023 by Rachel Fujii (Onnanoko)
This ups store is amazing! I have SO MANY Amazon returns and they are always so patient and helpful with them! I always try and have my returns prepped and ready for them to make the process as simple as possible, but they never make me feel like a problem or try to rush me.The lines can get long, but they work through them as quickly as they can and they give you the proper time and info needed for whatever transaction you have.Just make sure you get confirmation receipts for any Amazon returns! It’s good for peace of mind and the occasional issue when Amazon thinks they didn’t get the return back.
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May 2023 by Leo El Rorro
terrible service they could not deliver the package to my address they failed me 2 times delivery crap???
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May 2023 by P. N.W Shopper
Always makes sure you get a receipt! I've never had so many packages not reach Amazon with this particular store!
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April 2023 by Hãnnah Daniels
Always makes sure you get a receipt! I've never had so many packages not reach Amazon with this particular store!
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February 2023 by Zachary Reshovsky
Mailed some key packages because I didn't have time to mail them at my hometown and was disappointed in what The UPS Store offered in terms of 1. quality service and 2. dependable results.I have gone to a number of UPS stores in many parts of the country during my young life and (to be quite frank) have never seen anything of this low quality. I don't understand why The UPS Store can't get things right. Please do better for the next customer. I will remember to skip Moses Lake location and mail either out of Spokane or Seattle where stores have a better ranking.
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February 2023 by Jason Dean Silver
Quick and efficient. Took an Amazon return here and had both items processed through my phone in under 5 minutes. Got my receipt and got out of there without any problems! There was multiple helpful people at the windows so that everyone had a chance to go through at High speed. Very polite, wish me a good day, and was very patient with my phone not quickly loading my QR code. Would return!
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February 2023 by Sherri Kasparek
Great family owned business in Moses Lake. Convenient location and hardworking team!
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January 2023 by Magen Evans
Great store and always friendly however it's a long wait in line when you already have your packages taped and ready to ship, label and all. Calling out for anyone with a drop off package would be really helpful to those that come prepared and trying to skip a line. Just a thought.
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January 2023 by T Linville
Quick and early place to return our Amazon gone wrongs. The staff is knowledgeable and friendly. Sometimes there is a line but irs not their fault.
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December 2022 by K Hamberg
Fast service. The line went quickly. Friendly staff.
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December 2022 by Tyler Dooley
Small place, but always fast