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October 2023 by Zach Huerta
Had to get my Hertz vehicle towed very far, and Jayson came to help us out. I didn't know tow drivers could be angels, but Jayson was definitely an angel in disguise.
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April 2023 by sTerbEn DoCtOr
Not very polite, super rude when asked simple questions. Not very friendly either, the lady on the phone just flat out rude and disrespectful each time she spoke. Not willing to work with insurance company and making everything harder than it is. Lady complains a lot about HER JOB, having to do this and that and just complains. Car sat there only a few days, wouldn’t put it past them that they let people “search” the cars either I had some personal belongings in the car that are no longer there, very disappointed and would not recommend!
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January 2023 by Michael Boggs
Friends car got impounded and didn't know which company had it. I started to call around. I called Vista, asked if the vehicle was there and the lady on the phone said no. I said okay, then she went on about how there is 2 other sister companies in town that if I call I will be directed to her, I said okay. I started to ask if there was any other impound yards that were not correlated with moses lake towing (since I already called and verified the vehicle I was looking for wasn't there) and the other companies she stated. Then she just hangs up on me. And won't answer my calls. definitely not impressed by their service
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September 2022 by Julie-Nicole Ellis
AAA sent Vista Service Towing, and I'm so pleased! Matthew got to my car a good hour before the ETA! He was kind, curious, friendly, and fast!
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September 2022 by J Palmer
I wish I could give them 10 stars! Stranded alone with a flat tire, Vista came to my aid from over an hour away. Prompt, courteous and efficient, had me safely on my way in no time. Many, many thanks.
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August 2022 by Samantha Koplin
My husband called Triple A to have one of our vehicles towed. My husband had to leave to get back to his job, leaving me in charge. Vista Service Towing was the provider that was sent. Driver was very rude, and ended up refusing the tow under Triple A. Never offered me the option to even pay for it out of pocket. Thankfully it was a vehicle we needed towed from our home to a shop and I, a stage 4 cancer patient wasn't left stranded on the side of the road in 90 degree weather. I have never been treated so rudely by any employee of any company...
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July 2022 by Scrappy Barber
AAA sent Vista Service Towing, and I'm so pleased! Matthew got to my car a good hour before the ETA! He was kind, curious, friendly, and fast!
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May 2022 by Tyler J. Sison
Truck broke down today on the way home from Grand Coulee. I live in Auburn, which is approximately 213 miles from where my truck was. AAA sent Vista and I'm so glad they did. My driver was Dennis and I rode with him back to Auburn in the tow truck. He took great care of my baby and got us home safe. I may be on the opposite side of the state but I'll recommend these guys to my Eastside friends anyday!
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April 2022 by Not Him
Rude, don't call them unless you enjoy being talked down to and degraded over the phone. Customer service with them is non existent.
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November 2021 by Julie Palmer
I wish I could give them 10 stars! Stranded alone with a flat tire, Vista came to my aid from over an hour away. Prompt, courteous and efficient, had me safely on my way in no time. Many, many thanks.
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October 2021 by Deathbot V1.87
Veronica is nice and helpful. Daren hooked the trailer up for me. Nice place and good folks.
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August 2021 by Robert Higdon
Grandpa locked his keys in the car today at his Dr apt. Patrick promptly showed up and in a jiffy had the keys out. Everybody should get AAA. they know every tow company everywhere and always send the best of them.
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August 2021 by John Flower
Worst customer service. The owner was rude and all I asked was a question.
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February 2021 by Nikki R.
Warning: if your car is towed there they charge $65 a day to park in their huge parking lot. What a racket. Oh and if you need to use a credit card it's an extra 3% because we aren't living in 2021 or anything and everyone uses cash
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February 2021 by Matt Nass
I have used quite afew tow services in multiple states and these guys are by far the the worst. Stay away! Call Patriot Towing they are #1 in Moses Lake area