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March 2024 by Hayden Schooler
Horrific service. Go anywhere but here!
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January 2024 by Kailey Crawford
I purchased tires through Walmart for my husband’s trailer, and scheduled for them to be put on. Soon he realized that one of the brand new tires was leaking so he took it in this morning to see what was going on. Turns out one of the rims was cracked and they tried to blame him that it must have been cracked before. He told them he never once had an issue with his rims and they were the ones that cracked it on accident when switching the tires. Manager was no help at all, so we will be filing a claim and we will not be returning to Walmart Auto Care for any of our car or trailer services again.
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December 2023 by Carrie Wilson
Gabriel is awesome! Best customer service I've received from all of Walmart.
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December 2023 by Bradly Iksic
Waited a half hour just to be helped. After getting the car checked in for an oil change I was called over an hour later and told that they couldn't do it.
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November 2023 by Taija Leslie
Worst experience getting a simple oil change..... Took over 2 hours to get an oil change done. We came pulling in a little after 5 pm. We were the only car here! Got checked in and walked away at 5:19... Decided to come back a little after 6pm to see what's going on. Because the app had no updates, on where the car is at in the process. We come walking up, the car is still sitting outside. We ask what's going on. The MANAGER, says it won't turn over.... I asked if they used the right key. Because there are two different Toyota keys on the ring. My car, and the car getting an oil change.... She goes. "Oh....... Maybe.... Idk.... " proceeds to walk out there with my husband. My husband fires it right up. She then makes him pull it into the bay..... If you were using my key, the ignition isn't even going budge... You wouldn't think maybe something is wrong and to try the other key???????The guy who finally started working on it, took his sweet time. They close at 7. He clearly was getting OT and milking that clock. I watched him take his sweet time. While we were having a conversation with another couple about how slow they are going with their car.We finally got out at almost 7:30....We go to the car, fire it up. The guy who did the oil change and parked it. Didn't put the car in neutral (it's a manual) and didn't pull the parking brake. Needless to say, that didn't end well for me, who was in between the two doors, outside of the car about to turn around to get my child buckled.We will NEVER go here again.
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October 2023 by David Harless
I asked for the new tires to go on the front well it didn't get done I was told because of the tread depth they couldn't rotate the tires shouldn't the new tires go on front of a front wheel drive car HummService: Tires
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August 2023 by datboyEbok
Most incompetent oil change place I've ever been too. stupid mfers were trying to figure out how to get the oil out of my truck for an hour and a half, just to tell me they couldn't do it lmao"but we gave you a free oil filter" lol what a jokeSave yourself some time and the headaches and go to an actual auto shop
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July 2023 by William
I purchased 5 35x10.50r17 Kenda truck tires from Walmart online for around 1300 dollars. One of them wouldn't hold air after mounting and had a weird sidewall leak. I filed a return/warrenty and explained online in the help chat the tire was mounted but wouldn't hold air. They were very helpful and told me it would be no issue to return it. Infact they assured me of this. I quickly received an email with a barcode and instructions to return the tire. I show up and a man with a team lead badge had an extremely rude attitude and made a big deal about the tire being mounted. Loudly saying they were going to ,"have to eat the cost of the tire." Well I was simply following the instructions provided by the Walmart help center. I also have to eat some costs with this transaction both with my time and the cost of having a new tire mounted for the second time. Everyone else seemed really nice but I think the team lead should have taken some deep breaths and better evaluated the situation. I was not someone trying to rip off Walmart. I went through the process online and was following the instructions provided.Service: Auto tire replacement
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July 2023 by Joseph Morris
Made an appointment, got there on time and had to wait 15 to 20 minutes for someone to even grab my keys. The guy that finally talked to me would not do what i asked anout rotating my tires like i paid for to be done. And after I picked my car up after replacing both tires one of them was wah under pressure. Not a suggested tire place to go too.
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March 2023 by Kelly N
Tire installation with appointment was supposed to be 1 hour for installation, but it took them over 2 hours out the door for installation with appointment. They threw away my old tires and charged me for recycling fee when I specifically told them several times that I needed my old tires back. Luckily, I waited around so they were able to retrieve the old tires, but had I left to go to work and come back the next day since it was taking so long, then the old tires would've been lost. Poor customer service overall and no one around to ask why tire installation was taking so long with an appointment, and I was late for work because of it.Service: Tires
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February 2023 by Leisha Law
Ordered tires online and scheduled install appt for 7. Show up at 7 and no one is there. Walk though the main entrance and was told they are always late. Wait another 15 minutes for employees to show up only to find they don’t have the right tires. Everyone knows Walmart is the worst and has terrible service but I should have know better and gone somewhere else in the first place.
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September 2022 by VB Mendoza
Don't like the socialists that they have there so far they are very weird stuck up one willing to meet your needs and do not do what their job title entitles they will ask what it is you need done, knodd thier head up and down as they pretend to understand and listen to you and then leave you with maybe if lucky 24% of whay you requested done not caring you took them in to trust them with your auto maintenance to be done right. Not recommended what so ever
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April 2022 by Mike Townsend
They have always dine a good job
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February 2022 by Jose Miranda
Really good prices on oil changes, cheapest place to go in moses lake, $24.50 for oil and filter, fast service and also other prices for full synthetic. Will be going back
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November 2021 by J Kluge
Fast friendly done.