“I brought in an electrical part that I purchased in California in 2011 with a lifetime warranty. I was in Mount Vernon a couple of weeks ago (I live in Canada) and I went in to this location with a defective part and receipt from 13 years ago. Even though they no longer sold the identical brand, they offered me a different brand with no cost to me. Both the parts person and manager were fantastic to deal with. Thank you for the great customer service.”
“Didn't have the exact part i needed, but they had something that worked....A.Z. I didn't have the part i needed either, but they didn't even suggest the substitute, which i know they had.”
“Much love for Dorothy helping me replace the battery in my key fob, which sounds simple but not so much. Making sure you get the right part before you leave the store is key. Anyone can sell you a part, fixing the problem is everything.”
“My 92 year old grandma needed her car fob battery replaced. The gentleman working at the store came out to her car (without being asked), took her key fob into the store, and changed the battery for no charge. I am so thankful for kind people”