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November 2023 by Kathy Donoho
I have had Cricket for years and I was very happy. Whatever was wrong was fixed...all good now. ?
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July 2023 by Jason Davis
Lack of experience and knowledge need to be trained better
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March 2023 by jennifer baglien
There customer service suck very rude lady not willing to take the time to care for you probably
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March 2023 by Anna Nelson
They never answer the phone, which is super unprofessional.Plus, every time I go into the Cricket store there is always at least 2-3 workers.While the store can be full of customers there is still only one person employee helping everyone one at a tome. While the rest of the employees are in the back room. Smh all in all just unprofessional.
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July 2022 by Dale Lock
My insurance place
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July 2022 by Melissa Logan
They where very fast at getting me taken care of. Super friendly and knowledgeable
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June 2022 by Jordan Smith
I asked the young lady who helped me with some upgrade information and paying a bill. The store was decently busy. Although there was a few minor complications with what another customer needed and something wasn't working correctly, Miss Ellenise, (sorry if I butchered the spelling or heard you wrong), worked through the issue, and didn't get flustered when something didn't work. Both of the ladies in the store were very helpful, polite, and seemed to enjoy your work. Coming from someone who has begun traveling a lot recently? It was excellent customer service with a smile from both ladies. You don't see that much anymore, Cricket Wireless, these two need a raise, don't overlook employees like them. If you do? The company will surely suffer. Thank you for the pleasant, hassle-free experience .
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April 2022 by Kim
If I could give it a -100 I would do that! I have never dealt with so many immature rude people who work in customer service in my life. I was hung up on four times because I was trying to ask them why their automated service doesn't figure in the $5 extra activation fee when your phone turns off, none of them could answer my question and every one of them hung up on me. I called an actual store and they couldn't help me I even asked to find out who runs the customer service at cricket and nobody would tell me any names. Very rude people, bad service & if you have cricket, cancel it and go somewhere else or if you're looking for a good phone company don't go to cricket, absolutely the worst experience I have EVER DEALT WITH! They are the bottom of the barrel when dealing with their customer service! ?
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March 2022 by kirk packard
Really good deals but sales push's what there told and not very knowledgeable. Phone help has alot of hold time. They appear to use at&t network that has been very good for me . Great rates . Found that "Do your own research in advance".
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January 2022 by Anna Okerson
I had s very good time at the store in Mt Vernon, WA. Technicians were very helpful and friendly. My total visit lasted minutes. I couldn't have been happier with the customer service here.
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January 2022 by STL
I highly recommend Cricket Wireless!
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August 2021 by Russell Steele
Always super helpful have had cricket going onto 10 years now. Any problems I have I can go into this location and get it fixed with in min. Recommend them to everyone 100%
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January 2021 by Jessica Alfaro
10/10 staff is super Friendly!!! Ernesto went above and beyond when it came to getting my Grampa an upgrade. We went in to switch him to an iPhone!!! Not only did he show him the little tips and tricks of the phone, he made the Apple ID and wrote it down so I would know everything thank you will recommend more people to Cricket! ❤️❤️
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January 2021 by Gabi Primozich
Giselle was super helpful when I came in to get my new phone! Quick and easy.
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July 2020 by Maggie facis
I always have a great experience when visiting their Mount Vernon location. The staff is knowledgeable, helpful, and friendly.I go in to pay my bill monthly, I prefer to use cash as my payment method. There is a $4 in store fee in addition to the original payment, however if you pay online you can avoid the fee.
