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March 2023 by Eric Burton
Not too happy with the service I received. First and last time I will be using their service. Way way too expensive. They wanted $478.00 for a very simple W2 form. Not only that but their service is not very good. They take way too long and seem like they don’t know what they are doing. Been in Walmart for two hours filling taxes. For the amount of money you pay the service dose not reflect that. $478.00 is a BIG difference from the $65.00 they falsely advertised on they’re website for simple tax returns. I’ll be using Turbo Tax at least they’re upfront with their pricing and professional
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April 2021 by Sue Snider
Asked ????and np response
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March 2021 by Trever Irvine
Hardworking and very friendly and easy to talk too, that I highly recommend.
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March 2021 by Lee Ann R.
I'm giving this service a two part review because I had to go to two people and had very different experiences. The first time I went in for my appointment I got a fairly cold welcome and was feeling uncomfortable with the young lady who was my tax preparer. Never having been to this office I was surprised to learn that I had to do some work filling in a form that seemed unnecessary since all of my documents were meticulously written and categorized for whom ever prepared my taxes. This was at the Riverside Dr office in Mount Vernon (Lisa). I had to give this person some'training facts' about state vs federal law and the way pensions are distributed. I soon realized that she was not able to maneuver through some of the 1099 forms and was unclear about a lot! I asked to have her go over my paperwork with her supervisor as I was not confident that she would do the work correctly and thoroughly. I finally left that office and called the other local office in Walmart. I was able to get my taxes filed and just as we were completing the paperwork their computer system went down! Now I had to go back the next day to complete the transaction. The experience was great with the other preparer so that was satisfying. I think it's a hit or miss situation with this outfit with inconsistent service based on location and service personnel. Good luck with your taxes through JH.
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March 2020 by Kendra Casey
I feel like they really knew what they were doing. They actually got me a bigger refund than what I calculated at home.
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March 2020 by Heather Flowers
Great job by Larry! I hate doing taxes, luckily we have people like him around to do them for us.
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March 2020 by Alia Hensley
Larry was awesome in getting my taxes together for me.
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January 2018 by Ryan Reichlin
Working hard for the hardest working.™
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February 2017 by Ursula Sampson
Great job on helping me get the most out of my tax return.
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January 2017 by Elizabeth F.
Our tax prep person was very nice but it took two and a half hours to do our taxes and we had a very simple, basic return. This person had very little experience and training. We had to help do it. Tax preparers need better training!
